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Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services
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Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services

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Slide presentation from Sharon Cooper, Deputy Director - Business Change, Government Digital Service

Slide presentation from Sharon Cooper, Deputy Director - Business Change, Government Digital Service

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    Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services Presentation Transcript

    • Sharon Cooper Government Digital Service @govukSharon Cooper
    • People want to use digital services and government services should be no differentSharon Cooper
    • GDS is here to build digital services that are so good that people choose to use themSharon Cooper
    • We will help and encourage everyone to get online so they can use government services (as well as lots of other good stuff)Sharon Cooper
    • And we will assist people who really cant use digital servicesSharon Cooper
    • Older people will be a key audience for assisted digitalSharon Cooper
    • Percentage of online penetration across the UK populationSources: DWP, DVLA, Forrester, BCG, ONS
    • Our design principles are all about putting our diverse users first gov.uk/designprinciplesSharon Cooper
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    • For lasting power of attorney we will deliver: 2012: 2013/4:  £130 to register (+solicitor) Less than a passport 10 weeks to process form 5 weeks to process form Application by paper Application online Confirmation by post Confirmation by email Payment by cheque Payment onlineSharon Cooper
    • Thank You Web: digital.cabinetoffice.gov.uk Twitter: @sharonecw Email: sharon.cooper@digital.cabinet-office.gov.ukSharon Cooper