Secret Customer Intelligence: Driving Same Store Sales Growth

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

0 comments

Secret Customer Intelligence
Driving Same Store Sales Growth
Noah N. Glass
CEO, GoMobo Online Ordering
“GoMobo’s comprehensive online and mobile ordering system is the best on the market.”
Jonathan Feld – SUBWAY® Chairman, FAFT Market 1
Order
Pay






























“Know Your Customer Inside and Out”
Julia Stewart of DineEquity, 4.22.09
- Menu Research and Development
- Future Store Site Selection
- Customer Lifetime Value
Sources of Customer Intelligence
- Focus Groups
- Feedback Forms
- Trial and Error
How Online Ordering Works
Who are your top 20%?
Where are they?
Who?
What?
Where?
When?
Why?
Profile
Retain
Replicate
What is the #1 question you would like to answer with customer intelligence?
Please take a minute now and email your
question to me at noah|at|gomobo.com