According to Forrester, 72% of customers prefer to self-serve to answer their questions.
In this presentation, Christophe demonstrates how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business. Atlassian’s self-service desk enabled it to cope with a two-fold increase in service requests by automating business processes and workflows, creating a self-service catalog to reduce the team’s workload, and prioritizing high-impact requests and issues.
JIRA Service Desk is a modern and flexible service desk experience that streamlines customer requests, and boosts your IT team’s efficiency, taking your service desk to a whole new level.
JIRA Service Desk is available now for a free 30-day trial, OnDemand or download at https://www.atlassian.com/servicedesk
To watch the webinar, go to http://blogs.atlassian.com/2014/06/diy-service-desk-webinar/