Living a Microsoft-free World: Information management at Atlassian

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Living a Microsoft-free World: Information management at Atlassian

  1. 1. Living in a Microsoft-free WorldInformation Management at AtlassianJohn RotensteinSenior Business AnalystAtlassian 2
  2. 2. John RotensteinAtlassian Internal Systems 3
  3. 3. “How can we use Confluence forDocument Management?” 4
  4. 4. 5
  5. 5. Living in a Microsoft-free World Our information How we use systemsInformation ConfluenceManagement
  6. 6. Information Work InformationManagement + Culture = Culture 7
  7. 7. Internal Political Technology Turbulence Company Performance Company Knowledge Base Effective Information Systems Information Profitability Sensitivity Productivity Quality Company CEO’s Peer Evaluation Information Ethos Information Ethos Export SuccessOwens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems andservices in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html 8
  8. 8. Words of Wisdom “Culture and quality in information services are positively related to performance.” rmation Cu lture and Organizational Climates (199 8) Lars Höglund, A Case Study of Info ion Science University of Borås. Swedish School of Library and Informat“Information culture is a strategic goal and should be planned foras much as the transformation of physical resources.” Ginman, Information Culture and Business Performance (1988) International Association of Technological University Libraries (IATUL) Quarterly “Effective information management is how people use information, not machines.” Management (1994) tion Davenport, Saving IT’s Soul: Human-Centered Informa Harvard Business Review 9
  9. 9. Living in a Microsoft-free World How we use Confluence
  10. 10. The old way... 11
  11. 11. The new way... 12
  12. 12. Our Talent (HR) Pages 13
  13. 13. 14
  14. 14. Interactive Policies 15
  15. 15. Types of Comments Q ues tions Encouragement +1 means ‘I agree’ 16
  16. 16. Have a pony... 17
  17. 17. Real-timesocialexperience 18
  18. 18. xcitem ent!E 19
  19. 19. Oh dear! Si d e d is cussions C heer Squ ad! 20
  20. 20. Flattery? 21
  21. 21. Our Confluence Dashboard 22
  22. 22. Important Topics {contentbylabel} 23
  23. 23. Kudos & Hot Topics{sql} macro querying JIRA {most-commented-blogs:inLastDays=3} 24
  24. 24. Recent Updates 25
  25. 25. RSS Feed Builder lassian s taff All At xpecte d to are e he RSS Fee d read t 26
  26. 26. News Reader 27
  27. 27. ? Where do you keep your corporate knowledge? 28
  28. 28. Sharing a page link via Email end s an email S 29
  29. 29. Auto-notification of ʻMentionsʼ 30
  30. 30. First-day blog 31
  31. 31. 32
  32. 32. Can lead to... 33
  33. 33. Spaces Like having multiple wikis in one wiki 34
  34. 34. How we arrange our Spaces DashboardDepartments, Teams Projects People• Dashboards • Project plans • 1st-Day intro• Procedures • Meeting minutes • 20% Time• ‘State of the • Presentations • Personal blog Union’ reports • Analysis • Pet projects• Lists of work 35
  35. 35. 36
  36. 36. 37
  37. 37. Don’t edit other people’s pages! 38
  38. 38. Staying up-to-date 39
  39. 39. Publishing Documentation Many benefits: ✓ Multimedia Documentation ✓ In-built search 63% my ✓ Breadcrumb navigation 3%www.atlassian.com ✓ Commenting 7% ✓ Permissions Support 10% ✓ Themes jira.atlassian.com 17% http://atlss.in/tech-writing-wiki Our website traffic 40
  40. 40. Wiki Gardening 41
  41. 41. Johnʼs Gardening Tips {contentbylabel} plugins.atlassian.com
  42. 42. Living in a Microsoft-free World Our information systems
  43. 43. Instant Messaging (IM)• Company Announcements• Asking Questions• Supplement phone calls• Sending files• In/Out indications 44
  44. 44. Instant Messaging Etiquette 45
  45. 45. Paste Bin Private version of pastebin.com 46
  46. 46. Staff Directory ‘Exhibit’ Powered by MIT’s SIMILE Widgets: simile-widgets.org 47
  47. 47. Central HR System 48
  48. 48. Performance Management small-improvements.com 49
  49. 49. Email & Calendars 50
  50. 50. Atlassian M.E.A.T. 51
  51. 51. Email Response Management 52
  52. 52. Support, Bugs, Feature Requests support.atlassian.com jira.atlassian.com • Bugs • Feature Requests 53
  53. 53. Financial Information 54
  54. 54. Reporting in Confluence Macros • SQL • Chart • Run • Deck • Future • Beanshell bit.ly/howto-report 55
  55. 55. Reporting 56
  56. 56. Subscription Renewals
  57. 57. Living in a Microsoft-free World
  58. 58. Internal Political Technology Turbulence Company Performance Company Knowledge Base Effective Information Systems Information Profitability Sensitivity Productivity Quality Company CEO’s Peer Evaluation Information Ethos Information Ethos Export SuccessOwens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems andservices in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html 59
  59. 59. Adopt Becomes Information Organizational Culture Culture“...the information culture is no longer distinguishable fromthe organizational cu lture and the organization has evolved intoone in which the availabilit y and use of information are inherent ineveryday activities.” del (2003) tory mo Curry & Moore, Assessing information culture: An explora International Journal of Information Management 60
  60. 60. What’s yourInformation Culture? 61
  61. 61. Remember tovote for me... Or I’ll take off my remainin g s h ir t! 62
  62. 62. Living in a Microsoft-free World - Information Management at Atlassian John Rotenstein, Atlassian Questions!(No Microsoft developers were harmed nor employed for this presentation) 63
  63. 63. Picture Credits Library of Congress Jacob Botter/Flick MySafetySign.com Book of Motets deskstore.com Zazzle / Funny_Gifts NBC Folmer Christensen jobsanger.blogspot.com Rick Stevens Wikipedia / Colibri1968 Adam Craven metro.co.uk Wikipedia / Bronzino farmandfablemusings. Salvatore Vuono / blogspot.com/ FreeDigitalPhotos.net Simon Greig 64
  64. 64. Music CreditsAll music came from freemusicarchive.org Striptease Occhi di Bambola Katapulto Giovanni Vicari Music to Summon the Spirits We Are Going To Eclecfunk Your Ass Illinois Brass Band Eclectek 65
  65. 65. Living in a Microsoft-free World 66

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