Living a Microsoft-free World: Information management at Atlassian

Living in a Microsoft-free WorldInformation Management at AtlassianJohn RotensteinSenior Business AnalystAtlassian 2

John RotensteinAtlassian Internal Systems 3

“How can we use Confluence forDocument Management?” 4

Living in a Microsoft-free World Our information How we use systemsInformation ConfluenceManagement

Information Work InformationManagement + Culture = Culture 7

Internal Political Technology Turbulence Company Performance Company Knowledge Base Effective Information Systems Information Profitability Sensitivity Productivity Quality Company CEO’s Peer Evaluation Information Ethos Information Ethos Export SuccessOwens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems andservices in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html 8

Words of Wisdom “Culture and quality in information services are positively related to performance.” rmation Cu lture and Organizational Climates (199 8) Lars Höglund, A Case Study of Info ion Science University of Borås. Swedish School of Library and Informat“Information culture is a strategic goal and should be planned foras much as the transformation of physical resources.” Ginman, Information Culture and Business Performance (1988) International Association of Technological University Libraries (IATUL) Quarterly “Effective information management is how people use information, not machines.” Management (1994) tion Davenport, Saving IT’s Soul: Human-Centered Informa Harvard Business Review 9

Living in a Microsoft-free World How we use Confluence

The old way... 11

The new way... 12

Our Talent (HR) Pages 13

Interactive Policies 15

Types of Comments Q ues tions Encouragement +1 means ‘I agree’ 16

Have a pony... 17

Real-timesocialexperience 18

xcitem ent!E 19

Oh dear! Si d e d is cussions C heer Squ ad! 20

Flattery? 21

Our Conﬂuence Dashboard 22

Important Topics {contentbylabel} 23

Kudos & Hot Topics{sql} macro querying JIRA {most-commented-blogs:inLastDays=3} 24

Recent Updates 25

RSS Feed Builder lassian s taff All At xpecte d to are e he RSS Fee d read t 26

News Reader 27

? Where do you keep your corporate knowledge? 28

Sharing a page link via Email end s an email S 29

Auto-notiﬁcation of ʻMentionsʼ 30

First-day blog 31

Can lead to... 33

Spaces Like having multiple wikis in one wiki 34

How we arrange our Spaces DashboardDepartments, Teams Projects People• Dashboards • Project plans • 1st-Day intro• Procedures • Meeting minutes • 20% Time• ‘State of the • Presentations • Personal blog Union’ reports • Analysis • Pet projects• Lists of work 35

Don’t edit other people’s pages! 38

Staying up-to-date 39

Publishing Documentation Many benefits: ✓ Multimedia Documentation ✓ In-built search 63% my ✓ Breadcrumb navigation 3%www.atlassian.com ✓ Commenting 7% ✓ Permissions Support 10% ✓ Themes jira.atlassian.com 17% http://atlss.in/tech-writing-wiki Our website traffic 40

Wiki Gardening 41

Johnʼs Gardening Tips {contentbylabel} plugins.atlassian.com

Living in a Microsoft-free World Our information systems

Instant Messaging (IM)• Company Announcements• Asking Questions• Supplement phone calls• Sending files• In/Out indications 44

Instant Messaging Etiquette 45

Paste Bin Private version of pastebin.com 46

Staff Directory ‘Exhibit’ Powered by MIT’s SIMILE Widgets: simile-widgets.org 47

Central HR System 48

Performance Management small-improvements.com 49

Email & Calendars 50

Atlassian M.E.A.T. 51

Email Response Management 52

Support, Bugs, Feature Requests support.atlassian.com jira.atlassian.com • Bugs • Feature Requests 53

Financial Information 54

Reporting in Conﬂuence Macros • SQL • Chart • Run • Deck • Future • Beanshell bit.ly/howto-report 55

Reporting 56

Subscription Renewals

Living in a Microsoft-free World

Internal Political Technology Turbulence Company Performance Company Knowledge Base Effective Information Systems Information Profitability Sensitivity Productivity Quality Company CEO’s Peer Evaluation Information Ethos Information Ethos Export SuccessOwens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems andservices in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html 59

Adopt Becomes Information Organizational Culture Culture“...the information culture is no longer distinguishable fromthe organizational cu lture and the organization has evolved intoone in which the availabilit y and use of information are inherent ineveryday activities.” del (2003) tory mo Curry & Moore, Assessing information culture: An explora International Journal of Information Management 60

What’s yourInformation Culture? 61

Remember tovote for me... Or I’ll take off my remainin g s h ir t! 62

Living in a Microsoft-free World - Information Management at Atlassian John Rotenstein, Atlassian Questions!(No Microsoft developers were harmed nor employed for this presentation) 63

Picture Credits Library of Congress Jacob Botter/Flick MySafetySign.com Book of Motets deskstore.com Zazzle / Funny_Gifts NBC Folmer Christensen jobsanger.blogspot.com Rick Stevens Wikipedia / Colibri1968 Adam Craven metro.co.uk Wikipedia / Bronzino farmandfablemusings. Salvatore Vuono / blogspot.com/ FreeDigitalPhotos.net Simon Greig 64

Music CreditsAll music came from freemusicarchive.org Striptease Occhi di Bambola Katapulto Giovanni Vicari Music to Summon the Spirits We Are Going To Eclecfunk Your Ass Illinois Brass Band Eclectek 65

Living in a Microsoft-free World 66

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Living a Microsoft-free World: Information management at Atlassian

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