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Final version social business social media at work

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Final version   social business   social media at work Final version social business social media at work Presentation Transcript

  • Enterprise 2.0 – Social Media at Work 12-03-2012 Driving Business results through Communities of Practice By: Ole Kristensen Lead Consultant IT Global Collaboration Solutions Grundfos Holding A/S http://www.grundfos.com
  • Grundfos in numbersCompanies:60 sales companies14 production companies2 other brands4 management companies80 companies in totalOther key figures:•  More than 16 million pumps/year•  Turnover: 2,633 million euros•  More than $300 millions invested in Research&Development/year•  More than 18.000 employees in 56 countries on all continentsImplications on our future as a company:• From 18.000 employees to 75.000 employees in 2025• Global Working Culture (Enterprise 2.0)
  • Enterprise 2.0 in GrundfosStrategy enablers:•  Global Working Culture•  Innovation intent: 75,000 employees in 2025 Solutions:•  Cultural Change Management•  Communities of Practice•  Cultural shifts in paradigms•  Global Collaboration Technologies Gardening, Evangelism & Community Management
  • Ole Kristensen IT Architecture Global Working IT Strategy CultureStrategic Platforms Communities of Practice Trends with IT in mindCollaboration technology Business models Avoid the hype trapProven Technologies Open Idea Generation Enterprise 2.0 ’Natural born Networker’ New platforms Customer Advisory Board (SAP and Adobe)Lead Consultant Community Manager Agile innovator
  • The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location. The Business Problem in general Confluence ought to be here!
  • The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location. The Business Problem – as stated by Grundfos employees around the World •  “Our challenge is to filter the information” •  “A huge difference to be outside Denmark. I miss 50% of the information on that expense” •  “We need a storage with tagging and metadata where contributions are the essence” •  ” People pull up their email, which in fact is their database ” •  ” Everything must be shareable globally ” •  ” Delete all shared drives ” •  ” Telephony is a barrier ” •  ” Management must walk the talk - fewer emails and less telephony and more sharing ”
  • The solutions in Grundfos•  Intranet: Adobe Day CQ5 for news and information•  Document Management: EMC Documentum for project documentation, minutes of meetings etc. Widely closed to the rest of the company•  Enterprise 2.0 and social media: Atlassian Confluence 3.4.8 for dynamic content and Communities of Practice. Widely open to the company.•  Project Tasks and SCRUM: Atlassian Jira for Project Managers and Programmers•  eLearning, web conferences, virtual classrooms: Adobe Connect Pro for everyone and for corporate academies
  • Parameters on Success1.  Solving a real business need2.  High-end professional discussions3.  Serendipity ‘good luck in making unexpected and fortunate discoveries.’4.  Spin-off to Customer Trainers and Sales Engineers5.  Interoperability6.  Corporate Policies7.  Geograpically dispersed
  • Parameters on Success1.  Solving a real business need2.  High-end professional discussions3.  Serendipity ‘good luck in making unexpected and fortunate discoveries.’4.  Spin-off to Customer Trainers and Sales Engineers5.  Interoperability6.  Corporate Policies7.  Geograpically dispersed
  • Confluence & Jira in numbers Facts about our use of Confluence & Jira:•  Enterprise license since 2008 •  100 user license since 2011•  200+ spaces •  Enterprise license Q2 2012•  10,000+ personal spaces •  Used for Task Management by:•  2,500+ regular contributors •  IT Project Department•  180,000+ visits •  Used for SCRUM by:•  1,700.000+ page views •  IT Developers & Programmers•  10 pages per visit•  11 minutes per visit•  Geography (60 countries) Top 10 users: 1.  Denmark, 2.  USA, 3.  China, 4.  Germany, 5.  Finland, 6.  India 7.  France 8.  Hungary 9.  United Kingdom 10.  Singapore
  • What we use Confluence for, 200+ spaces
  • What we use Confluence for
  • What we use Confluence for
  • What we use Confluence forSalesExcellenceSalesEngineersBusinessExcellenceSCRUM
  • What we use Confluence forWinningChinaConferenceSecretProductDevelopmentWinningChinaConferenceWinningChinaConferenceStrategy
  • The Grundfos ValuesGrundfos:•  We have only experienced progress since 1945•  From 18.000 employees to 75.000 employees in 2025•  Global Working Culture (Enterprise 2.0)
  • Creating value for the businessInnovation = Creativity x Succesful Implementation
  • Need-to-have or what we really need is: “Updating our plugins will require many man-months of work” Adaptavist.com• Open and more stable APIs for 3rd party developers.• A business model that is predictable and trustworthy
  • Need-to-have or what we really need is:•  Atlassian to change the scope for Confluence to be an enterprise 2.0 ready, social media software – not just a wiki.•  Communities as part of the core product – enhancing the network and follower concepts•  Enhanced Micro-blogging: Status Updates should have a Reply and Forward button (Possible to add a comment before forwarding).
  • Confluence 4.0 released September 2011 Status: March 12, 2012 Upgrade check from 3.4.8 to 4.0: 45 plug-ins are still not upgraded! Upgrade check from 3.4.8 to 4.1: 52 plug-ins are still not upgraded! Drowning or…..?
  • Relevant Enterprise plugins: Approx. US$ 70,000+ Price US$ Maintenance US$Customware:Scaffolding Plugin 399 0Composition plugin 199 0Reporting plugin 399 0Adaptavist: 0Survey plugin 6000 3000 2 plugin vendors haven’t replied to ourContent voting 3600 1800 requests for a quote in early FebruaryDashboard 3600 1800Refined Wiki: 0Original Theme plugin 6000 3000 – are they out of business???Mobile Theme Plugin 7500 3750AppFusions:SameTime for Confluence Negotiable NegotiableSSO Authenticator + Install Service 1250Gliffy:Gliffy plugin 6000 3000Balsamiq:Mockup plugin 4000 2000Comalatech:Ad hoc Workflows 6000 3000Creately:Creately Plugin 4500 2250Arsenale:Arsenale Lockpoint 2600 1300K15t Software:Scroll Wiki Forms 3600 1800Atlassian:Team Calendar 12,000 6,000 Drowning or…..?
  • Anyway, where does this leave us?•  We do not expect 3rd party developers to keep up with Confluence at all times.•  Its now 6 months since the release of Confluence 4.0•  Because it was a significant upgrade, we would have expected the Partners to be a bit more pro-active.
  • Predictable future, thank you•  It is terribly difficult to explain to IT management that a plugin suddenly costs the same as the entire Confluence software.•  Were not that worried about the money side; it is more that things are changing in a highly unpredictable way.•  Im just trying to visualize the paint points, seen from a large enterprise perspective
  • About The Grundfos Wiki Atlassian Confluence:Rizwan Hafeez says:Great initiative: better late then never. Its nice thatour colleagues can benefit from what we do in orderto resolve specific issues related to our business androutines. Warren Lamrock says: My first introduction to Wiki, I am impressed. Gaurav Mathur says: Wiki is a good, effective and smart way of sharing information and ideas with colleagues. It can make good ideas grow exponentially. Mohamed Shetta El Din-Shetta says: The wiki is really a great tool for sharing knowledge. When I want to know more about our products I use it.
  • Questions & Answers! Ole Kristensen olkristensen@grundfos.com www.grundfos.com Twitter: @Ole_KristensenInnovation = Creativity x Succesful Implementation