Monday, June 18, 12
Art of Collaboration              How Atlassian Makes              Its Wiki Sticky              Lessons in practical wiki ...
Art of CollaborationMonday, June 18, 12
Monday, June 18, 12
John RotensteinMonday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Wouldn’t it be great                       if your wiki was                        just as sticky?Monday, June 18, 12
Monday, June 18, 12
TopicsMonday, June 18, 12
Topics                      What is                      ‘Sticky’Monday, June 18, 12
Topics                      What is    Why be                      ‘Sticky’   ‘Sticky’Monday, June 18, 12
Topics                      What is    Why be     How to be                      ‘Sticky’   ‘Sticky’    ‘Sticky’Monday, Ju...
What is Sticky?Monday, June 18, 12
What is Sticky?Monday, June 18, 12
www.squidoo.com/quirky-shoes                                             theanimatedwoman.comMonday, June 18, 12
www.squidoo.com/quirky-shoes                                             theanimatedwoman.comMonday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
g                                       The Sticky Web Matrix                                     Long                    ...
g                                       The Sticky Web Matrix                                     Long                    ...
g                                       The Sticky Web Matrix                                     Long                    ...
g                                       The Sticky Web Matrix                                     Long                    ...
g                                       The Sticky Web Matrix                                     Long                    ...
I’m no female    robot, I’m an email    robot!Monday, June 18, 12
I’m no female    robot, I’m an email    robot!Monday, June 18, 12
Monday, June 18, 12
g                                       The Sticky Web Matrix                                     Long                    ...
g                                       The Sticky Web Matrix                                     Long                    ...
g                                     Long                          Length of visit                                     Sh...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                     Long                    ...
g                                      Your Sticky Web Matrix                                                             ...
Monday, June 18, 12
Why be Sticky?Monday, June 18, 12
Why be Sticky?Monday, June 18, 12
Reasons for having a wiki...            • HR Manuals            • Project Management            • Software Development    ...
Reasons for having a wiki...            • HR Manuals                                      • Complete projects faster      ...
Monday, June 18, 12
Monday, June 18, 12
Can you state the purpose                            of your wiki?Monday, June 18, 12
Atlassian’s corporate wiki:                 To provide current and future staff with easy access                 to Atlass...
Atlassian’s corporate wiki:                 To provide current and future staff with easy access                 to Atlass...
Atlassian’s corporate wiki:                 To provide current and future staff with easy access                 to Atlass...
Atlassian’s corporate wiki:                 To provide current and future staff with easy access                 to Atlass...
Measurable goals                      ✓ First place to look for corporate information                      ✓ Default place...
How to be StickyMonday, June 18, 12
How to be StickyMonday, June 18, 12
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Monday, June 18, 12
Give your wiki a friendly nameMonday, June 18, 12
Give your wiki a friendly name                      ‘Extranet’                        (‘EAC’)Monday, June 18, 12
Give your wiki a friendly name                                   ‘Zyntranet’                      ‘Extranet’              ...
Give your wiki a friendly name                                   ‘Zyntranet’                      ‘Extranet’              ...
Give your wiki a friendly nameMonday, June 18, 12
Give your wiki a friendly nameMonday, June 18, 12
Give your wiki a friendly nameMonday, June 18, 12
Monday, June 18, 12
Brand your wikiMonday, June 18, 12
Brand your wikiMonday, June 18, 12
Brand your wikiMonday, June 18, 12
Brand your wikiMonday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Monday, June 18, 12
Start at the top!Monday, June 18, 12
Start at the top!   W hich emails   can yo u mo ve    to the w iki?Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Management              ProjectMonday, June 18, 12
Meeting MinutesMonday, June 18, 12
Meeting Minutes                                                                      results                             ✓...
DocumentationMonday, June 18, 12
✓ Great for process documentation                  Documentation                                  ✓ Include screen shots  ...
ffeathers.wordpress.comMonday, June 18, 12
Monday, June 18, 12
Handy Tools                             +Monday, June 18, 12
Handy ToolsMonday, June 18, 12
Handy ToolsMonday, June 18, 12
Handy Tools                Head                 BeerMonday, June 18, 12
Handy ToolsMonday, June 18, 12
Handy ToolsMonday, June 18, 12
Handy ToolsMonday, June 18, 12
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Monday, June 18, 12
Browser Search Bar                      ‣ Manage Search Engines                      ‣ Edit Keyword                      ‣...
Monday, June 18, 12
Google Apps “Short Links”Monday, June 18, 12
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Monday, June 18, 12
Facebook emails - which is better?                                                                                        ...
Monday, June 18, 12
Monday, June 18, 12
Automated NotificationsMonday, June 18, 12
Monday, June 18, 12
@mentions (like Twitter!)      v4.2Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
LikeMonday, June 18, 12
Popular Content                       ✓ On Dashboard                       ✓ Many comments                       ✓ Many ‘L...
Recommended               Content              ✓ Defaults to Weekly              ✓ Can set to Daily              ✓ Likes &...
Monday, June 18, 12
Share pages with a personal note                                ✓ Mailing lists, too!Monday, June 18, 12
Monday, June 18, 12
Personal Task List                        Likes                      Mention                                    Comment   ...
Comfort Ideas                      Everyday Affairs                      Creating Content                      Finding Stu...
Gathering Statistics                                      marketplace.atlassian.comMonday, June 18, 12
Self-Query the System with SQLMonday, June 18, 12
Reward                      participation!Monday, June 18, 12
marketplace.atlassian.comMonday, June 18, 12
Now it’s your turn!Monday, June 18, 12
Now it’s your turn!Monday, June 18, 12
Set measurable goals                      Measure today’s stickiness                         Implement ideas              ...
youtube.com/user/neilbromhallMonday, June 18, 12
Thank you!        May all your wikis be sticky!Monday, June 18, 12
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Collab 06 john rotenstein final

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Collab 06 john rotenstein final

  1. 1. Monday, June 18, 12
  2. 2. Art of Collaboration How Atlassian Makes Its Wiki Sticky Lessons in practical wiki husbandry John Rotenstein Business Intelligence Manager, Atlassian john.rotenstein@atlassian.comMonday, June 18, 12
  3. 3. Art of CollaborationMonday, June 18, 12
  4. 4. Monday, June 18, 12
  5. 5. John RotensteinMonday, June 18, 12
  6. 6. Monday, June 18, 12
  7. 7. Monday, June 18, 12
  8. 8. Monday, June 18, 12
  9. 9. Monday, June 18, 12
  10. 10. Monday, June 18, 12
  11. 11. Monday, June 18, 12
  12. 12. Monday, June 18, 12
  13. 13. Monday, June 18, 12
  14. 14. Wouldn’t it be great if your wiki was just as sticky?Monday, June 18, 12
  15. 15. Monday, June 18, 12
  16. 16. TopicsMonday, June 18, 12
  17. 17. Topics What is ‘Sticky’Monday, June 18, 12
  18. 18. Topics What is Why be ‘Sticky’ ‘Sticky’Monday, June 18, 12
  19. 19. Topics What is Why be How to be ‘Sticky’ ‘Sticky’ ‘Sticky’Monday, June 18, 12
  20. 20. What is Sticky?Monday, June 18, 12
  21. 21. What is Sticky?Monday, June 18, 12
  22. 22. www.squidoo.com/quirky-shoes theanimatedwoman.comMonday, June 18, 12
  23. 23. www.squidoo.com/quirky-shoes theanimatedwoman.comMonday, June 18, 12
  24. 24. Monday, June 18, 12
  25. 25. Monday, June 18, 12
  26. 26. Monday, June 18, 12
  27. 27. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  28. 28. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  29. 29. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  30. 30. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  31. 31. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  32. 32. I’m no female robot, I’m an email robot!Monday, June 18, 12
  33. 33. I’m no female robot, I’m an email robot!Monday, June 18, 12
  34. 34. Monday, June 18, 12
  35. 35. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  36. 36. g The Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Based on data from Nielsen.com (Jan 2012) Monday, June 18, 12 Often
  37. 37. g Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  38. 38. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  39. 39. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  40. 40. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  41. 41. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  42. 42. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  43. 43. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  44. 44. g Your Sticky Web Matrix Long Length of visit Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  45. 45. g Your Sticky Web Matrix How sticky Long Length of visit is your wiki? Short Rarely Often Frequency of visit Monday, June 18, 12 Often
  46. 46. Monday, June 18, 12
  47. 47. Why be Sticky?Monday, June 18, 12
  48. 48. Why be Sticky?Monday, June 18, 12
  49. 49. Reasons for having a wiki... • HR Manuals • Project Management • Software Development • Process Documentation • Knowledge Management • Asset TrackingMonday, June 18, 12
  50. 50. Reasons for having a wiki... • HR Manuals • Complete projects faster • Project Management • Avoid duplicated work • Software Development • Share knowledge • Process Documentation • Collaborate on work • Knowledge Management • Find the right information • Asset Tracking when you need itMonday, June 18, 12
  51. 51. Monday, June 18, 12
  52. 52. Monday, June 18, 12
  53. 53. Can you state the purpose of your wiki?Monday, June 18, 12
  54. 54. Atlassian’s corporate wiki: To provide current and future staff with easy access to Atlassian’s confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.Monday, June 18, 12
  55. 55. Atlassian’s corporate wiki: To provide current and future staff with easy access to Atlassian’s confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.Monday, June 18, 12
  56. 56. Atlassian’s corporate wiki: To provide current and future staff with easy access to Atlassian’s confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.Monday, June 18, 12
  57. 57. Atlassian’s corporate wiki: To provide current and future staff with easy access to Atlassian’s confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.Monday, June 18, 12
  58. 58. Measurable goals ✓ First place to look for corporate information ✓ Default place to store internal company information ✓ Access daily ✓ Participate weekly (comment, share) ✓ Create content monthlyMonday, June 18, 12
  59. 59. How to be StickyMonday, June 18, 12
  60. 60. How to be StickyMonday, June 18, 12
  61. 61. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  62. 62. Monday, June 18, 12
  63. 63. Give your wiki a friendly nameMonday, June 18, 12
  64. 64. Give your wiki a friendly name ‘Extranet’ (‘EAC’)Monday, June 18, 12
  65. 65. Give your wiki a friendly name ‘Zyntranet’ ‘Extranet’ (‘EAC’)Monday, June 18, 12
  66. 66. Give your wiki a friendly name ‘Zyntranet’ ‘Extranet’ (‘EAC’) ‘Marvin’Monday, June 18, 12
  67. 67. Give your wiki a friendly nameMonday, June 18, 12
  68. 68. Give your wiki a friendly nameMonday, June 18, 12
  69. 69. Give your wiki a friendly nameMonday, June 18, 12
  70. 70. Monday, June 18, 12
  71. 71. Brand your wikiMonday, June 18, 12
  72. 72. Brand your wikiMonday, June 18, 12
  73. 73. Brand your wikiMonday, June 18, 12
  74. 74. Brand your wikiMonday, June 18, 12
  75. 75. Monday, June 18, 12
  76. 76. Monday, June 18, 12
  77. 77. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  78. 78. Monday, June 18, 12
  79. 79. Start at the top!Monday, June 18, 12
  80. 80. Start at the top! W hich emails can yo u mo ve to the w iki?Monday, June 18, 12
  81. 81. Monday, June 18, 12
  82. 82. Monday, June 18, 12
  83. 83. Monday, June 18, 12
  84. 84. Monday, June 18, 12
  85. 85. Monday, June 18, 12
  86. 86. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  87. 87. Management ProjectMonday, June 18, 12
  88. 88. Meeting MinutesMonday, June 18, 12
  89. 89. Meeting Minutes results ✓ Use a go od title for improved search ✓ Use labe ls an d the ContentByLabel macro y them ✓@ mention attendees to auto -notif people ✓ ‘Share’ the page w ith interestedMonday, June 18, 12
  90. 90. DocumentationMonday, June 18, 12
  91. 91. ✓ Great for process documentation Documentation ✓ Include screen shots ✓ Link to other resourcesMonday, June 18, 12
  92. 92. ffeathers.wordpress.comMonday, June 18, 12
  93. 93. Monday, June 18, 12
  94. 94. Handy Tools +Monday, June 18, 12
  95. 95. Handy ToolsMonday, June 18, 12
  96. 96. Handy ToolsMonday, June 18, 12
  97. 97. Handy Tools Head BeerMonday, June 18, 12
  98. 98. Handy ToolsMonday, June 18, 12
  99. 99. Handy ToolsMonday, June 18, 12
  100. 100. Handy ToolsMonday, June 18, 12
  101. 101. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  102. 102. Monday, June 18, 12
  103. 103. Browser Search Bar ‣ Manage Search Engines ‣ Edit Keyword ‣ Settings, Manage Search Engines ‣ URL: yourwiki.com/dosearchsite.action?queryString=%s ‣ Install ‘glims’ or ‘KeySearch’ extension Instructions: ‣ Edit registry settings (see instructions) bit.ly/go-wordsMonday, June 18, 12
  104. 104. Monday, June 18, 12
  105. 105. Google Apps “Short Links”Monday, June 18, 12
  106. 106. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  107. 107. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  108. 108. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  109. 109. Monday, June 18, 12
  110. 110. Facebook emails - which is better? Hi Denise, Sign in to Facebook You haven’t been back to Facebook recently. There are a few things and start connecting that have been happening while you were gone. Hi Denise, Update Sign in to Facebook You haven’t been back to Facebook recently. You have received and start connecting notifications while you were gone. Update 12 photo tags Thanks, The Facebook Team To login to Facebook, follow the link below: http://www.facebook.com/in/?home.php&mid=3e9524G1G2bf7k Thanks, The Facebook Team Just one link To login to Facebook, follow the link below: http://www.facebook.com/in/?home.php&mid=3e9524G1G2bf7k Lots of information Hadoop2010: Large-Scale Analytics at FacebookMonday, June 18, 12
  111. 111. Monday, June 18, 12
  112. 112. Monday, June 18, 12
  113. 113. Automated NotificationsMonday, June 18, 12
  114. 114. Monday, June 18, 12
  115. 115. @mentions (like Twitter!) v4.2Monday, June 18, 12
  116. 116. Monday, June 18, 12
  117. 117. Monday, June 18, 12
  118. 118. LikeMonday, June 18, 12
  119. 119. Popular Content ✓ On Dashboard ✓ Many comments ✓ Many ‘Likes’ ✓ Personalized v4.2Monday, June 18, 12
  120. 120. Recommended Content ✓ Defaults to Weekly ✓ Can set to Daily ✓ Likes & Comments ✓ Personalized v4.2Monday, June 18, 12
  121. 121. Monday, June 18, 12
  122. 122. Share pages with a personal note ✓ Mailing lists, too!Monday, June 18, 12
  123. 123. Monday, June 18, 12
  124. 124. Personal Task List Likes Mention Comment Share Aggregate JIRA v4.3Monday, June 18, 12
  125. 125. Comfort Ideas Everyday Affairs Creating Content Finding Stuff Fast Notifications MeasurementMonday, June 18, 12
  126. 126. Gathering Statistics marketplace.atlassian.comMonday, June 18, 12
  127. 127. Self-Query the System with SQLMonday, June 18, 12
  128. 128. Reward participation!Monday, June 18, 12
  129. 129. marketplace.atlassian.comMonday, June 18, 12
  130. 130. Now it’s your turn!Monday, June 18, 12
  131. 131. Now it’s your turn!Monday, June 18, 12
  132. 132. Set measurable goals Measure today’s stickiness Implement ideas Measure againMonday, June 18, 12
  133. 133. youtube.com/user/neilbromhallMonday, June 18, 12
  134. 134. Thank you! May all your wikis be sticky!Monday, June 18, 12

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