Kick-Ass Collaboration Everywhere with Confluence
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Kick-Ass Collaboration Everywhere with Confluence

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We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. ...

We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.

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Kick-Ass Collaboration Everywhere with Confluence Kick-Ass Collaboration Everywhere with Confluence Presentation Transcript

  • Monday, June 18, 12
  • Kick-Ass Collaboration Everywhere James Dellow @chieftech www.headshift.com.auMonday, June 18, 12
  • Adoption of Confluence by business users needs a different approach from the ‘early adopters’ in the IT department. #summit12Monday, June 18, 12
  • Head Heart HandMonday, June 18, 12
  • 1. What is ‘Kick Ass Collaboration’? 2. Understanding Users 3. Rules to Collaborate By James DellowMonday, June 18, 12
  • What is ‘Kick Ass Collaboration’?Monday, June 18, 12
  • Monday, June 18, 12
  • Collaboration relies on openness and knowledge sharing but also some level of focus and accountability on the part of the business organization. AIIM http://www.aiim.org/What-is-CollaborationMonday, June 18, 12
  • The basic capabilities of tools like Flickr reverse the old order of group activity, transforming gather, then share into share, then gather. Clay Shirky Here Comes EverybodyMonday, June 18, 12
  • Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-NDMonday, June 18, 12
  • Examples: Faster support Increased Productivity 30% processes More satisfied Increased Revenue 30% customers ➡Reduced Costs 20% Less on travel & communications More collaboration Increased Revenue 35% between departments and teams Source: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.Monday, June 18, 12
  • But what does it LOOK like? Working in Confluence Open by default ➡Less time lost in email.Monday, June 18, 12
  • 1 ToolsMonday, June 18, 12
  • 2 #workoutloud 1 ToolsMonday, June 18, 12
  • 3 Network 2 #workoutloud 1 ToolsMonday, June 18, 12
  • 4 Integration 3 Network 2 #workoutloud 1 ToolsMonday, June 18, 12
  • James DellowMonday, June 18, 12
  • Understanding users peopleMonday, June 18, 12
  • Monday, June 18, 12
  • What are Personas? • Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour. • Each persona has a set of ‘goals’ which specify what they wish to achieve in using a system.Monday, June 18, 12
  • Persona Example: David • David is 31 years old. • He supervises a team of customer service agents. • His goal is to make sure service standards and KPIs are met by the whole team.Monday, June 18, 12
  • Persona Example: Sally • Sally is 46 years old. • She is a qualified accountant and has worked for the company for many years. • The most stressful time for Sally is the end of month reporting.Monday, June 18, 12
  • Persona Example: Brad • Brad is 24 years old. • Brad is a graduate engineer and is currently on rotation through different departments. • He hates using email.Monday, June 18, 12
  • • A user journey maps what a persona does when using a system, from beginning to end. • They give us an understanding of a user’s needs and how they will achieve these.Monday, June 18, 12
  • Rules to collaborate byMonday, June 18, 12
  • #1 Work with the network effectMonday, June 18, 12
  • #2 Take a walk in their shoesImage Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SAMonday, June 18, 12
  • #3 Dont give people blank workspacesImage Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SAMonday, June 18, 12
  • Resources to get you started:Monday, June 18, 12
  • Head Heart HandMonday, June 18, 12
  • Thank you!Monday, June 18, 12