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hiMonday, June 18, 12
A Communication CadenceMonday, June 18, 12
The Art of the TeamMonday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
There will be a test.Monday, June 18, 12
Monday, June 18, 12
• Do you have a regular 1:1?Monday, June 18, 12
• Do you have a regular 1:1?        • Do you have a team/staff meeting?Monday, June 18, 12
• Do you have a regular 1:1?        • Do you have a team/staff meeting?        • Do you have status reports?Monday, June 1...
•      Do you have a regular 1:1?        •      Do you have a team/staff meeting?        •      Do you have status reports...
•      Do you have a regular 1:1?        •      Do you have a team/staff meeting?        •      Do you have status reports...
• Do you have a regular 1:1?        • Do you have a team/staff meeting?        • Do you have status reports?        • Can ...
• Do you have a regular 1:1?        • Do you have a team/staff meeting?        • Do you have status reports?        • Can ...
• Do you have a regular 1:1?        • Do you have a team/staff meeting?        • Do you have status reports?        • Can ...
Monday, June 18, 12
>10                 SweeeeeeetMonday, June 18, 12
>10 7-9                 Sweeeeeeet   A situationMonday, June 18, 12
>10 7-9 6<                 Sweeeeeeet   A situation   HmmmmmmMonday, June 18, 12
ACT 1 :                      “The Curse”Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
“The Perfect           System”Monday, June 18, 12
Strives to reduce chaos because its           inefficient.Monday, June 18, 12
Phenomenal bullshit detection.Monday, June 18, 12
Finds facts because they are data           driven.Monday, June 18, 12
Willing to take the time to go deep           in order to understand and to solve           the problem completely.Monday,...
Believe there are always rules that           will predict what will come next.Monday, June 18, 12
Willing to go seemingly insane           lengths for marginal efficiency           improvements.Monday, June 18, 12
Have a powerful relevancy engine at           our disposal.Monday, June 18, 12
Loves signal, hates noiseMonday, June 18, 12
Monday, June 18, 12
and we find none of this to be                                            work...Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
Monday, June 18, 12
ACT 2 :                      “An Event of                      Significance”Monday, June 18, 12
“The Curse of the           Silicon Valley”Monday, June 18, 12
Mock Mystery           DisastersMonday, June 18, 12
• Phil is yelling at Fez.         • We need to let Frank go.         • Marcel, our best engineer, quit.Monday, June 18, 12
Monday, June 18, 12
How we’d like it be:Monday, June 18, 12
X +Y = Z      A person        A situation   A predictable                                      outcomeMonday, June 18, 12
+Y = Z                       A situation   A predictable                                       outcomeMonday, June 18, 12
+∞ = Z                          A predictable                            outcomeMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
+ ∞ = WTFMonday, June 18, 12
It’s actually worse.Monday, June 18, 12
The world is noisy.Monday, June 18, 12
Monday, June 18, 12
People go crazy;           It’s your fault.Monday, June 18, 12
The root of           misunderstanding is           a lack of context.Monday, June 18, 12
Disasters involving           people start...           quietly... simply.Monday, June 18, 12
Monday, June 18, 12
• Phil is yelling at Fez.           • We need to let Frank go.           • Marcel, our best engineer, quit.Monday, June 18...
ACT 3 :                      “The Cadence”Monday, June 18, 12
A           Predictable 1           Communication 2           Framework   3Monday, June 18, 12
• 1:1s              • Staff              • HallwayMonday, June 18, 12
1:1Monday, June 18, 12
1:1Monday, June 18, 12
1:1Monday, June 18, 12
• Every week.              • No matter what.              • 30 minutes (at least).Monday, June 18, 12
Assume they have           something to teach           you.Monday, June 18, 12
• Three prepared points.              • A performance review.              • My current disaster.Monday, June 18, 12
When you say:                       “I’m busy”                          I hear:                       “That’s not         ...
When you say:                       “I’m busy”                          I hear:                       “That’s not         ...
Expected Yield?Monday, June 18, 12
Early warning           systemMonday, June 18, 12
Your job:Monday, June 18, 12
Your job:                   ListenMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
StaffMonday, June 18, 12
• Every week. On Monday.              • No matter what.              • 60 minutes. 90 is better.Monday, June 18, 12
ASIDE: Status           ReportsMonday, June 18, 12
Expected Yield?Monday, June 18, 12
Monday, June 18, 12
Your job:Monday, June 18, 12
Your job:                   ListenMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
HallwaMonday, June 18, 12
• Every week.              • Randomly throughout the building.              • Put it in your calendar.Monday, June 18, 12
You’re         playing the         odds.Monday, June 18, 12
Practice random           acts of           communication.Monday, June 18, 12
Expected Yield?Monday, June 18, 12
Monday, June 18, 12
ZeitgeiMonday, June 18, 12                      st
Your job:Monday, June 18, 12
Your job:                   ListenMonday, June 18, 12
A           Predictable 1           Communication 2           Framework   3Monday, June 18, 12
Closing :                      “The Point”Monday, June 18, 12
Monday, June 18, 12
Your reward for           success...Monday, June 18, 12
Monday, June 18, 12
People don’t add           up.Monday, June 18, 12
Your job:Monday, June 18, 12
Liste                      Your job:                              nMonday, June 18, 12
Liste                      Your job:                              n                        EveryMonday, June 18, 12
Liste                      Your job:                              n                        Every                      No m...
Thank you.Monday, June 18, 12
Q&AMonday, June 18, 12
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A Communication Cadence

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"A Communication Cadence" talks about how good teams are the teams that communicate well -- lots of good practical advice.

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Transcript of "A Communication Cadence"

  1. 1. hiMonday, June 18, 12
  2. 2. A Communication CadenceMonday, June 18, 12
  3. 3. The Art of the TeamMonday, June 18, 12
  4. 4. Monday, June 18, 12
  5. 5. Monday, June 18, 12
  6. 6. Monday, June 18, 12
  7. 7. Monday, June 18, 12
  8. 8. There will be a test.Monday, June 18, 12
  9. 9. Monday, June 18, 12
  10. 10. • Do you have a regular 1:1?Monday, June 18, 12
  11. 11. • Do you have a regular 1:1? • Do you have a team/staff meeting?Monday, June 18, 12
  12. 12. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports?Monday, June 18, 12
  13. 13. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports? • Can you comfortably say No to your lead?Monday, June 18, 12
  14. 14. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports? • Can you comfortably say No to your lead? • Can you explain the strategy of the company to a stranger? The state of the business?Monday, June 18, 12
  15. 15. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports? • Can you comfortably say No to your lead? • Can you explain the strategy of the company to a stranger? The state of the business? • Does the guy/gal in charge regularly stand up in front of everyone and tell you what he/she is thinking? Are you buying it?Monday, June 18, 12
  16. 16. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports? • Can you comfortably say No to your lead? • Can you explain the strategy of the company to a stranger? The state of the business? • Does the guy/gal in charge regularly stand up in front of everyone and tell you what he/she is thinking? Are you buying it? • Do you know what you want to do next? Does your lead?Monday, June 18, 12
  17. 17. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports? • Can you comfortably say No to your lead? • Can you explain the strategy of the company to a stranger? The state of the business? • Does the guy/gal in charge regularly stand up in front of everyone and tell you what he/she is thinking? Are you buying it? • Do you know what you want to do next? Does your lead? • Do you have time to be strategic?Monday, June 18, 12
  18. 18. Monday, June 18, 12
  19. 19. >10 SweeeeeeetMonday, June 18, 12
  20. 20. >10 7-9 Sweeeeeeet A situationMonday, June 18, 12
  21. 21. >10 7-9 6< Sweeeeeeet A situation HmmmmmmMonday, June 18, 12
  22. 22. ACT 1 : “The Curse”Monday, June 18, 12
  23. 23. Monday, June 18, 12
  24. 24. Monday, June 18, 12
  25. 25. Monday, June 18, 12
  26. 26. Monday, June 18, 12
  27. 27. Monday, June 18, 12
  28. 28. “The Perfect System”Monday, June 18, 12
  29. 29. Strives to reduce chaos because its inefficient.Monday, June 18, 12
  30. 30. Phenomenal bullshit detection.Monday, June 18, 12
  31. 31. Finds facts because they are data driven.Monday, June 18, 12
  32. 32. Willing to take the time to go deep in order to understand and to solve the problem completely.Monday, June 18, 12
  33. 33. Believe there are always rules that will predict what will come next.Monday, June 18, 12
  34. 34. Willing to go seemingly insane lengths for marginal efficiency improvements.Monday, June 18, 12
  35. 35. Have a powerful relevancy engine at our disposal.Monday, June 18, 12
  36. 36. Loves signal, hates noiseMonday, June 18, 12
  37. 37. Monday, June 18, 12
  38. 38. and we find none of this to be work...Monday, June 18, 12
  39. 39. Monday, June 18, 12
  40. 40. Monday, June 18, 12
  41. 41. Monday, June 18, 12
  42. 42. ACT 2 : “An Event of Significance”Monday, June 18, 12
  43. 43. “The Curse of the Silicon Valley”Monday, June 18, 12
  44. 44. Mock Mystery DisastersMonday, June 18, 12
  45. 45. • Phil is yelling at Fez. • We need to let Frank go. • Marcel, our best engineer, quit.Monday, June 18, 12
  46. 46. Monday, June 18, 12
  47. 47. How we’d like it be:Monday, June 18, 12
  48. 48. X +Y = Z A person A situation A predictable outcomeMonday, June 18, 12
  49. 49. +Y = Z A situation A predictable outcomeMonday, June 18, 12
  50. 50. +∞ = Z A predictable outcomeMonday, June 18, 12
  51. 51. + ∞ = WTFMonday, June 18, 12
  52. 52. + ∞ = WTFMonday, June 18, 12
  53. 53. + ∞ = WTFMonday, June 18, 12
  54. 54. + ∞ = WTFMonday, June 18, 12
  55. 55. + ∞ = WTFMonday, June 18, 12
  56. 56. + ∞ = WTFMonday, June 18, 12
  57. 57. + ∞ = WTFMonday, June 18, 12
  58. 58. + ∞ = WTFMonday, June 18, 12
  59. 59. + ∞ = WTFMonday, June 18, 12
  60. 60. + ∞ = WTFMonday, June 18, 12
  61. 61. + ∞ = WTFMonday, June 18, 12
  62. 62. It’s actually worse.Monday, June 18, 12
  63. 63. The world is noisy.Monday, June 18, 12
  64. 64. Monday, June 18, 12
  65. 65. People go crazy; It’s your fault.Monday, June 18, 12
  66. 66. The root of misunderstanding is a lack of context.Monday, June 18, 12
  67. 67. Disasters involving people start... quietly... simply.Monday, June 18, 12
  68. 68. Monday, June 18, 12
  69. 69. • Phil is yelling at Fez. • We need to let Frank go. • Marcel, our best engineer, quit.Monday, June 18, 12
  70. 70. ACT 3 : “The Cadence”Monday, June 18, 12
  71. 71. A Predictable 1 Communication 2 Framework 3Monday, June 18, 12
  72. 72. • 1:1s • Staff • HallwayMonday, June 18, 12
  73. 73. 1:1Monday, June 18, 12
  74. 74. 1:1Monday, June 18, 12
  75. 75. 1:1Monday, June 18, 12
  76. 76. • Every week. • No matter what. • 30 minutes (at least).Monday, June 18, 12
  77. 77. Assume they have something to teach you.Monday, June 18, 12
  78. 78. • Three prepared points. • A performance review. • My current disaster.Monday, June 18, 12
  79. 79. When you say: “I’m busy” I hear: “That’s not important toMonday, June 18, 12
  80. 80. When you say: “I’m busy” I hear: “That’s not important toMonday, June 18, 12
  81. 81. Expected Yield?Monday, June 18, 12
  82. 82. Early warning systemMonday, June 18, 12
  83. 83. Your job:Monday, June 18, 12
  84. 84. Your job: ListenMonday, June 18, 12
  85. 85. StaffMonday, June 18, 12
  86. 86. StaffMonday, June 18, 12
  87. 87. StaffMonday, June 18, 12
  88. 88. StaffMonday, June 18, 12
  89. 89. StaffMonday, June 18, 12
  90. 90. StaffMonday, June 18, 12
  91. 91. StaffMonday, June 18, 12
  92. 92. StaffMonday, June 18, 12
  93. 93. StaffMonday, June 18, 12
  94. 94. • Every week. On Monday. • No matter what. • 60 minutes. 90 is better.Monday, June 18, 12
  95. 95. ASIDE: Status ReportsMonday, June 18, 12
  96. 96. Expected Yield?Monday, June 18, 12
  97. 97. Monday, June 18, 12
  98. 98. Your job:Monday, June 18, 12
  99. 99. Your job: ListenMonday, June 18, 12
  100. 100. HallwaMonday, June 18, 12
  101. 101. HallwaMonday, June 18, 12
  102. 102. HallwaMonday, June 18, 12
  103. 103. HallwaMonday, June 18, 12
  104. 104. HallwaMonday, June 18, 12
  105. 105. HallwaMonday, June 18, 12
  106. 106. HallwaMonday, June 18, 12
  107. 107. HallwaMonday, June 18, 12
  108. 108. HallwaMonday, June 18, 12
  109. 109. HallwaMonday, June 18, 12
  110. 110. HallwaMonday, June 18, 12
  111. 111. • Every week. • Randomly throughout the building. • Put it in your calendar.Monday, June 18, 12
  112. 112. You’re playing the odds.Monday, June 18, 12
  113. 113. Practice random acts of communication.Monday, June 18, 12
  114. 114. Expected Yield?Monday, June 18, 12
  115. 115. Monday, June 18, 12
  116. 116. ZeitgeiMonday, June 18, 12 st
  117. 117. Your job:Monday, June 18, 12
  118. 118. Your job: ListenMonday, June 18, 12
  119. 119. A Predictable 1 Communication 2 Framework 3Monday, June 18, 12
  120. 120. Closing : “The Point”Monday, June 18, 12
  121. 121. Monday, June 18, 12
  122. 122. Your reward for success...Monday, June 18, 12
  123. 123. Monday, June 18, 12
  124. 124. People don’t add up.Monday, June 18, 12
  125. 125. Your job:Monday, June 18, 12
  126. 126. Liste Your job: nMonday, June 18, 12
  127. 127. Liste Your job: n EveryMonday, June 18, 12
  128. 128. Liste Your job: n Every No matterMonday, June 18, 12
  129. 129. Thank you.Monday, June 18, 12
  130. 130. Q&AMonday, June 18, 12
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