0
hiTuesday, July 10, 2012
A Communication CadenceTuesday, July 10, 2012
The Art of the TeamTuesday, July 10, 2012
Tuesday, July 10, 2012
There will be a test.Tuesday, July 10, 2012
•      Do you have a regular 1:1?         •      Do you have a team/staff meeting?         •      Do you have status repor...
>10 7-9 6<                  Sweeeeeeet   A situation   HmmmmmmTuesday, July 10, 2012
ACT 1 :                         “The Curse”Tuesday, July 10, 2012
Tuesday, July 10, 2012
Tuesday, July 10, 2012
“The Perfect System”Tuesday, July 10, 2012
Strives to reduce chaos because its            inefficient.Tuesday, July 10, 2012
Phenomenal bullshit detection.Tuesday, July 10, 2012
Finds facts because they are data driven.Tuesday, July 10, 2012
Willing to take the time to go deep in order            to understand and to solve the problem            completely.Tuesd...
Believe there are always rules that will            predict what will come next.Tuesday, July 10, 2012
Willing to go seemingly insane lengths for           marginal efficiency improvements.Tuesday, July 10, 2012
Have a powerful relevancy engine at our           disposal.Tuesday, July 10, 2012
Loves signal, hates noiseTuesday, July 10, 2012
and we find none of this to be work...Tuesday, July 10, 2012
Tuesday, July 10, 2012
Tuesday, July 10, 2012
ACT 2 :                         “An Event of                         Significance”Tuesday, July 10, 2012
“The Curse of the            Silicon Valley”Tuesday, July 10, 2012
Mock Mystery DisastersTuesday, July 10, 2012
• Phil is yelling at Fez.          • We need to let Frank go.          • Marcel, our best engineer, quit.Tuesday, July 10,...
Tuesday, July 10, 2012
How we’d like it be:Tuesday, July 10, 2012
X + ∞ = WTF                Y    Z      A person           A situation   A predictable                                     ...
+ ∞ = WTFTuesday, July 10, 2012
It’s actually worse.Tuesday, July 10, 2012
The world is noisy.Tuesday, July 10, 2012
People go crazy;            It’s your fault.Tuesday, July 10, 2012
The root of            misunderstanding is a            lack of context.Tuesday, July 10, 2012
Disasters involving            people start... quietly...            simply.Tuesday, July 10, 2012
Tuesday, July 10, 2012
• Phil is yelling at Fez.            • We need to let Frank go.            • Marcel, our best engineer, quit.Tuesday, July...
ACT 3 :                         “The Cadence”Tuesday, July 10, 2012
A            Predictable1            Communication 2            Framework  3Tuesday, July 10, 2012
• 1:1s               • Staff               • HallwayTuesday, July 10, 2012
1:1sTuesday, July 10, 2012
• Every week.               • No matter what.               • 30 minutes (at least).Tuesday, July 10, 2012
Assume they have            something to teach you.Tuesday, July 10, 2012
• Three prepared points.               • A performance review.               • My current disaster.Tuesday, July 10, 2012
When you say:                            “I’m busy”                               I hear:                            “That...
When you say:                            “I’m busy”                               I hear:                            “That...
Expected Yield?Tuesday, July 10, 2012
Early warning systemTuesday, July 10, 2012
Your job: ListenTuesday, July 10, 2012
StaffTuesday, July 10, 2012
• Every week. On Monday.               • No matter what.               • 60 minutes. 90 is better.Tuesday, July 10, 2012
ASIDE: Status ReportsTuesday, July 10, 2012
Expected Yield?Tuesday, July 10, 2012
Tuesday, July 10, 2012
Your job: ListenTuesday, July 10, 2012
HallwayTuesday, July 10, 2012
• Every week.               • Randomly throughout the building.               • Put it in your calendar.Tuesday, July 10, ...
You’re playing         the odds.Tuesday, July 10, 2012
Practice random acts of            communication.Tuesday, July 10, 2012
Expected Yield?Tuesday, July 10, 2012
ZeitgeistTuesday, July 10, 2012
Your job: ListenTuesday, July 10, 2012
A            Predictable1            Communication 2            Framework  3Tuesday, July 10, 2012
Closing :                         “The Point”Tuesday, July 10, 2012
Tuesday, July 10, 2012
Your reward for            success...Tuesday, July 10, 2012
Tuesday, July 10, 2012
People don’t add up.            Deal with it.Tuesday, July 10, 2012
Your job: Listen                           Every week                         No matter whatTuesday, July 10, 2012
Thank you.Tuesday, July 10, 2012
Q&ATuesday, July 10, 2012
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A Communication Cadence

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"A Communication Cadence" talks about how good teams are the teams that communicate well -- lots of good practical advice.

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Transcript of "A Communication Cadence"

  1. 1. hiTuesday, July 10, 2012
  2. 2. A Communication CadenceTuesday, July 10, 2012
  3. 3. The Art of the TeamTuesday, July 10, 2012
  4. 4. Tuesday, July 10, 2012
  5. 5. There will be a test.Tuesday, July 10, 2012
  6. 6. • Do you have a regular 1:1? • Do you have a team/staff meeting? • Do you have status reports? • Can you comfortably say No to your lead? • Can you explain the strategy of the company to a stranger? The state of the business? • Does the guy/gal in charge regularly stand up in front of everyone and tell you what he/she is thinking? Are you buying it? • Do you know what you want to do next? Does your lead? • Do you have time to be strategic? • Are you actively killing the Grapevine?Tuesday, July 10, 2012
  7. 7. >10 7-9 6< Sweeeeeeet A situation HmmmmmmTuesday, July 10, 2012
  8. 8. ACT 1 : “The Curse”Tuesday, July 10, 2012
  9. 9. Tuesday, July 10, 2012
  10. 10. Tuesday, July 10, 2012
  11. 11. “The Perfect System”Tuesday, July 10, 2012
  12. 12. Strives to reduce chaos because its inefficient.Tuesday, July 10, 2012
  13. 13. Phenomenal bullshit detection.Tuesday, July 10, 2012
  14. 14. Finds facts because they are data driven.Tuesday, July 10, 2012
  15. 15. Willing to take the time to go deep in order to understand and to solve the problem completely.Tuesday, July 10, 2012
  16. 16. Believe there are always rules that will predict what will come next.Tuesday, July 10, 2012
  17. 17. Willing to go seemingly insane lengths for marginal efficiency improvements.Tuesday, July 10, 2012
  18. 18. Have a powerful relevancy engine at our disposal.Tuesday, July 10, 2012
  19. 19. Loves signal, hates noiseTuesday, July 10, 2012
  20. 20. and we find none of this to be work...Tuesday, July 10, 2012
  21. 21. Tuesday, July 10, 2012
  22. 22. Tuesday, July 10, 2012
  23. 23. ACT 2 : “An Event of Significance”Tuesday, July 10, 2012
  24. 24. “The Curse of the Silicon Valley”Tuesday, July 10, 2012
  25. 25. Mock Mystery DisastersTuesday, July 10, 2012
  26. 26. • Phil is yelling at Fez. • We need to let Frank go. • Marcel, our best engineer, quit.Tuesday, July 10, 2012
  27. 27. Tuesday, July 10, 2012
  28. 28. How we’d like it be:Tuesday, July 10, 2012
  29. 29. X + ∞ = WTF Y Z A person A situation A predictable outcomeTuesday, July 10, 2012
  30. 30. + ∞ = WTFTuesday, July 10, 2012
  31. 31. It’s actually worse.Tuesday, July 10, 2012
  32. 32. The world is noisy.Tuesday, July 10, 2012
  33. 33. People go crazy; It’s your fault.Tuesday, July 10, 2012
  34. 34. The root of misunderstanding is a lack of context.Tuesday, July 10, 2012
  35. 35. Disasters involving people start... quietly... simply.Tuesday, July 10, 2012
  36. 36. Tuesday, July 10, 2012
  37. 37. • Phil is yelling at Fez. • We need to let Frank go. • Marcel, our best engineer, quit.Tuesday, July 10, 2012
  38. 38. ACT 3 : “The Cadence”Tuesday, July 10, 2012
  39. 39. A Predictable1 Communication 2 Framework 3Tuesday, July 10, 2012
  40. 40. • 1:1s • Staff • HallwayTuesday, July 10, 2012
  41. 41. 1:1sTuesday, July 10, 2012
  42. 42. • Every week. • No matter what. • 30 minutes (at least).Tuesday, July 10, 2012
  43. 43. Assume they have something to teach you.Tuesday, July 10, 2012
  44. 44. • Three prepared points. • A performance review. • My current disaster.Tuesday, July 10, 2012
  45. 45. When you say: “I’m busy” I hear: “That’s not important to me.”Tuesday, July 10, 2012
  46. 46. When you say: “I’m busy” I hear: “That’s not important to me.”Tuesday, July 10, 2012
  47. 47. Expected Yield?Tuesday, July 10, 2012
  48. 48. Early warning systemTuesday, July 10, 2012
  49. 49. Your job: ListenTuesday, July 10, 2012
  50. 50. StaffTuesday, July 10, 2012
  51. 51. • Every week. On Monday. • No matter what. • 60 minutes. 90 is better.Tuesday, July 10, 2012
  52. 52. ASIDE: Status ReportsTuesday, July 10, 2012
  53. 53. Expected Yield?Tuesday, July 10, 2012
  54. 54. Tuesday, July 10, 2012
  55. 55. Your job: ListenTuesday, July 10, 2012
  56. 56. HallwayTuesday, July 10, 2012
  57. 57. • Every week. • Randomly throughout the building. • Put it in your calendar.Tuesday, July 10, 2012
  58. 58. You’re playing the odds.Tuesday, July 10, 2012
  59. 59. Practice random acts of communication.Tuesday, July 10, 2012
  60. 60. Expected Yield?Tuesday, July 10, 2012
  61. 61. ZeitgeistTuesday, July 10, 2012
  62. 62. Your job: ListenTuesday, July 10, 2012
  63. 63. A Predictable1 Communication 2 Framework 3Tuesday, July 10, 2012
  64. 64. Closing : “The Point”Tuesday, July 10, 2012
  65. 65. Tuesday, July 10, 2012
  66. 66. Your reward for success...Tuesday, July 10, 2012
  67. 67. Tuesday, July 10, 2012
  68. 68. People don’t add up. Deal with it.Tuesday, July 10, 2012
  69. 69. Your job: Listen Every week No matter whatTuesday, July 10, 2012
  70. 70. Thank you.Tuesday, July 10, 2012
  71. 71. Q&ATuesday, July 10, 2012
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