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5 Tips for an Awesome KB: How to use Confluence for your public knowledge base

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5 Tips for an Awesome KB How to use Confluence for your public knowledge base Jeremy Largman Self-Help Guru 2
Whoʼs Jeremy? 3
Do you prefer self-service? 4
Confluence is a great KB Templates Organization Subscription Engage Your Audience Content Management 5
1 Templates make it easy... 6
7
2 Organization Spaces Hierarchy Labels 8
3 Subscriptions Email RSS Mail Page
4 Engage Your Audience 10
11
12
13
5 Content Survey Plugin 14
Summary • Rich, consist content with templates • Organization • Different subscription mechanisms • Participatory • Survey capability 15
“ Confluence is a Knowledge Base is a full-featured solution! #summit11 ” #summit11 16

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5 Tips for an Awesome KB: How to use Confluence for your public knowledge base

  • 1.
  • 2. 5 Tips for an Awesome KB How to use Confluence for your public knowledge base Jeremy Largman Self-Help Guru 2
  • 4. Do you prefer self-service? 4
  • 5. Confluence is a great KB Templates Organization Subscription Engage Your Audience Content Management 5
  • 6. 1 Templates make it easy... 6
  • 7. 7
  • 8. 2 Organization Spaces Hierarchy Labels 8
  • 9. 3 Subscriptions Email RSS Mail Page
  • 10. 4 Engage Your Audience 10
  • 11. 11
  • 12. 12
  • 13. 13
  • 14. 5 Content Survey Plugin 14
  • 15. Summary • Rich, consist content with templates • Organization • Different subscription mechanisms • Participatory • Survey capability 15
  • 16. “ Confluence is a Knowledge Base is a full-featured solution! #summit11 ” #summit11 16