Measuring JIRA &
Confluence Usage

 Jason Gumpert of PTC
Jira & Confluence Adoption
Planning rollout; Measuring progress
Jason Gumpert, PTC Global Services
Our Environment

Hundreds of consulting projects around the
world
Great expertise but highly distributed
Consultants worki...
Our Challenge

Enforce issue tracking best practices
Encourage knowledge sharing
Measure adoption & usage
Deploy new featu...
Investigation

Measure user contributions to the wiki
Measure Jira project activity
Develop effective training materials
D...
Questions

What do you measure in Confluence and Jira, and
how to do you measure it?
Recommended plugins, tools?
What shou...
More questions

What Jira rollout tactics work (or don’t) for you?
 One project at a time
 Big bang migration
Advantages/d...
Plugins

Confluence
  Archiving Plugin (https://plugins.atlassian.com/plugin/details/123)
  Reporting Plugin
  Confluence ...
Other ideas

Google Analytics
Apache/Tomcat reporting directly to avoid server load for reports
Plugins
  ConfluenceFx
  C...
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Charlie Talk - Measuring Jira & Confluence Usage

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TED-like talk by Jason Gumpert of PTC on how they measure JIRA and Confluence Usage.

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Charlie Talk - Measuring Jira & Confluence Usage

  1. 1. Measuring JIRA & Confluence Usage Jason Gumpert of PTC
  2. 2. Jira & Confluence Adoption Planning rollout; Measuring progress Jason Gumpert, PTC Global Services
  3. 3. Our Environment Hundreds of consulting projects around the world Great expertise but highly distributed Consultants working in many languages Confluence is already a standard tool for structured knowledge management Jira is deployed on dozens of projects but has not yet been standardized.
  4. 4. Our Challenge Enforce issue tracking best practices Encourage knowledge sharing Measure adoption & usage Deploy new features and methods effectively Expand standard project usage profile
  5. 5. Investigation Measure user contributions to the wiki Measure Jira project activity Develop effective training materials Develop effective rollout procedures
  6. 6. Questions What do you measure in Confluence and Jira, and how to do you measure it? Recommended plugins, tools? What should you avoid measuring? What do you wish you could measure but don’t know how?
  7. 7. More questions What Jira rollout tactics work (or don’t) for you? One project at a time Big bang migration Advantages/disadvantages to multi-language knowledge management
  8. 8. Plugins Confluence Archiving Plugin (https://plugins.atlassian.com/plugin/details/123) Reporting Plugin Confluence Contributors Plugin
  9. 9. Other ideas Google Analytics Apache/Tomcat reporting directly to avoid server load for reports Plugins ConfluenceFx Community Equity Confluence Security Schema metrics
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