Measuring JIRA &
Confluence Usage
Jason Gumpert of PTC

Jira & Confluence Adoption
Planning rollout; Measuring progress
Jason Gumpert, PTC Global Services

Our Environment
Hundreds of consulting projects around the
world
Great expertise but highly distributed
Consultants working in many languages
Confluence is already a standard tool for
structured knowledge management
Jira is deployed on dozens of projects but has
not yet been standardized.

Our Challenge
Enforce issue tracking best practices
Encourage knowledge sharing
Measure adoption & usage
Deploy new features and methods effectively
Expand standard project usage profile

Investigation
Measure user contributions to the wiki
Measure Jira project activity
Develop effective training materials
Develop effective rollout procedures

Questions
What do you measure in Confluence and Jira, and
how to do you measure it?
Recommended plugins, tools?
What should you avoid measuring?
What do you wish you could measure but don’t
know how?

More questions
What Jira rollout tactics work (or don’t) for you?
One project at a time
Big bang migration
Advantages/disadvantages to multi-language
knowledge management

Plugins
Confluence
Archiving Plugin (https://plugins.atlassian.com/plugin/details/123)
Reporting Plugin
Confluence Contributors Plugin

Other ideas
Google Analytics
Apache/Tomcat reporting directly to avoid server load for reports
Plugins
ConfluenceFx
Community Equity
Confluence Security Schema metrics