Atlassian Unite - Scaling JIRA in Agile enterprise software development

Atlassian Unite!Scaling JIRA in Agile enterprise softwaredevelopment Aidan Johnstone Technical Project Manager | Telefónica Germany aidan.johnstone@telefonica.com Frankfurt, 20th March 2012

Worldwide and throughout Germany Telefónica Germany is part of Telefónica S.A., one of the largest integrated telecommunication operators in the world. Roughly21 million customers More than 1,000 o2 shops and o2 partner shops Over €5 billion revenue in 2011Scalability of JIRA @ Telefónica Aidan Johnstone 1

Scaling JIRA in Agile enterprise softwaredevelopmentScalability of JIRA @ Telefónica Aidan Johnstone 2

It’s not about Scrum in the enterpriseAgile Project Setup: Coordination & Synchronisation: Team Team Team Team Shop VVL/CSC Login CMS Backlog Backlog Backlog Backlog Content Information Architecture Team TeamScalability of JIRA @ Telefónica Aidan Johnstone 3

It’s not about GreenhopperShop Team Facts: Managing Cross Team Impact (Shop Backlog in JIRA)Scalability of JIRA @ Telefónica Aidan Johnstone 4

What then? It’s a real life example It’s about the administration of JIRA… ...and about how JIRA scales.Scalability of JIRA @ Telefónica Aidan Johnstone 5

Background information What do we use JIRA for? §  Everything! Bugs, Projects, Tasks Who uses JIRA? §  Development, Business, Agencies Many other tools used within Telefónica Most of company doesn’t use JIRA Only 1 of several JIRA instances in the company Back-up every 24hrsScalability of JIRA @ Telefónica Aidan Johnstone 6

Statistics Telefonica’s o2 Telefonica Hansenet JIRA instances Germany Germany (Alice) Since §  2004 §  2010 §  2006 Users (incl. inactive) §  461 (1036) §  224 (224) §  1142* (1142) Administrators §  12 §  27 §  2 Projects (incl. inactive) §  54 (155) §  27 §  70* Permission Schemes §  46 §  16 §  70 Custom fields §  181 §  8 §  187 License Type §  Unlimited §  Unlimited §  UnlimitedScalability of JIRA @ Telefónica Aidan Johnstone 7

Principles Agility EmpowermentScalability of JIRA @ Telefónica Aidan Johnstone 8

Keeping it flexible Keep administrators near to users Increase the number of administrators proportionally with usersScalability of JIRA @ Telefónica Aidan Johnstone 9

Where are the boundaries? 1. 450 users and going strong 2. Every company is different •  Size •  Usage patterns 3. Ask yourself 2 questions: •  Can you keep adding administrators? •  Are there natural system boundaries?Scalability of JIRA @ Telefónica Aidan Johnstone 10

Can you keep adding administrators? Decentralised administration leads to housekeeping problems Unclear responsibility Less time spent finding solutionsScalability of JIRA @ Telefónica Aidan Johnstone 11

Are there natural system boundaries? Features are grouped together 1:N Projects  Users Settings Schemes FieldsScalability of JIRA @ Telefónica Aidan Johnstone 12

Next steps Help enable others in the company to set up their own JIRA instances, so that JIRA remains the popular and useful tools that it currently is.Scalability of JIRA @ Telefónica Aidan Johnstone 13

Summary Started small Going strong Need a plan going forwardScalability of JIRA @ Telefónica Aidan Johnstone 14

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Atlassian Unite - Scaling JIRA in Agile enterprise software development

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