Atlassian Summit 2011 Day 2 Keynote

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  • 1. 3 • Unlocking the potential in our products • Help you ship code faster • Innovations we are launching today
  • 2. Plugin Ecosystem
  • 3. 800Plugin Ecosystem50% more plugins 600 400 2010 2011
  • 4. Discuss which great commercial plugins to highlightPlugin EcosystemCommercial Plugins
  • 5. Discuss which great commercial plugins to highlightPlugin EcosystemCommercial Plugins
  • 6. Discuss which great commercial plugins to highlightPlugin EcosystemCommercial Plugins 80
  • 7. 205 Discuss which great commercial plugins to highlightPlugin Ecosystem120 new commercial plugins 80
  • 8. Universal Plugin Manager
  • 9. Universal Plugin Manager Bundled with JIRA and Confluence
  • 10. Universal Plugin Manager Bundled with JIRA and Confluence Bundled for all other products
  • 11. Universal Plugin Manager Bundled with JIRA and Confluence Bundled for all other products No restart in JIRA 4.4
  • 12. 21Releases
  • 13. Installs and tapUpgrades tap
  • 14. “ We should force detainees at Guantanamo Bay to install JIRA as a form of punishment ” Chris Utley - 25th May 2011
  • 15. POWERED BY
  • 16. Saving you timeInstall/Home folder selectionJRE bundledPort configurationInstalling as a serviceLicense fetch for evaluatorsSetup Wizard external DB config
  • 17. Saving you timeInstall/Home folder selectionJRE bundledPort configurationInstalling as a serviceLicense fetch for evaluatorsSetup Wizard external DB config
  • 18. Saving you timeInstall/Home folder selectionJRE bundledPort configurationInstalling as a serviceLicense fetch for evaluatorsSetup Wizard external DB config
  • 19. Backup
  • 20. Backup Search for plugins More backup Config changes Even more backup Restore Read xkcd $%&!#$@!Check customizations R.I.P.
  • 21. 1simple goal
  • 22. 1 12 9 3 6simple goal
  • 23. Upgrades: Saving you time Upgrade-friendly settings Plugin compatibility Settings migration Customisations report In-place DB migration
  • 24. Upgrades: Saving you time Upgrade-friendly settings Plugin compatibility Settings migration Customisations report In-place DB migration
  • 25. Available in Beta
  • 26. Available in Beta
  • 27. ?
  • 28. How do I create a project? ?
  • 29. How do I create a project? What’s an issue? ?
  • 30. How do I create a project? What’s an issue? How do I make ?pages look nice?
  • 31. How do I create a project? What’s an issue? How do I make ? Can I changepages look nice? security of a page?
  • 32. ?
  • 33. ?
  • 34. Last transition on thisslide is music forGiancarlo to walk in to
  • 35. Last transition on thisslide is music forGiancarlo to walk in to ?
  • 36. Last transition on thisslide is music forGiancarlo to walk in to
  • 37. Last transition on thisslide is music forGiancarlo to walk in to
  • 38. Interactive, step-by- step tutorialsEasily track progress Out-of-the-box onboarding
  • 39. “Easy to follow starterguide, would be great “Awesome. Will for new employees.” save me heaps of time!” “Sorely needed...better than wiki and JIRA-champions spending hours training others.”
  • 40. For less than a cup of coffee
  • 41. One more thing...
  • 42. Atlassian Support Don’t show the slideAndrew RallingsVP of Support, Atlassian
  • 43. Legendary Service
  • 44. 1Product Quality
  • 45. Top 3Install and Upgrade Plugin IssuesUser Management
  • 46. Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • 47. Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • 48. Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • 49. Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • 50. 32%Your top 3
  • 51. 4,500 Bugs fixed
  • 52. 375Per Month
  • 53. 90Per Week
  • 54. 18Per Weekday
  • 55. 30 days Bugs fixed
  • 56. 1530 days Bugs fixed
  • 57. 2Self-Service
  • 58. Self Service - Support Tools PluginShipping
  • 59. Self Service - Support Tools PluginShipping Download (plugins.atlassian.com)
  • 60. blogs.atlassian.com : “Virgil”
  • 61. 34% more KB articles
  • 62. 34% more KB articles
  • 63. 1 in 2 this KB helped34% more KB articles
  • 64. 58
  • 65. answers.atlassian.com
  • 66. KB
  • 67. Contact Rates
  • 68. 10%Contact Rates
  • 69. 3Awesome Support
  • 70. 12 12 12 12 129 3 9 3 9 3 9 3 9 3 6 6 6 6 6
  • 71. Jan 2010 Europe East Coast West Coast APAC Issues Logged Available Support
  • 72. Summit 2010 Europe East Coast West Coast APAC Issues Logged Available Support
  • 73. Summit 2011 Europe East Coast West Coast APAC Issues Logged Available Support
  • 74. 20%Outside working hours
  • 75. Out of Hours Workflow
  • 76. Out of Hours Workflow
  • 77. Priority Initial Response TimesProduction system down 1 hour response timeCritical application problem 4 hour response timeMajor application issue 8 hour response timeMinor application issue 24 hour response time
  • 78. +25% faster
  • 79. 85%Customer Satisfaction
  • 80. FishEye Crucible Clover Bamboo Dev Tools Support
  • 81. 12 Mth % of Issues ChangeInitial Response 95% 45% Time Overall 80% 20%Resolution Time Customer 85% 10% Satisfaction Dev Tools Support
  • 82. AwesomeProduct Quality Self Service Support Improved New Installers Hercules CoverageUniversal Plugin Out of Hours Virgil Manager Workflow ImprovedIntegrated LDAP Improved KB DevTools Improved Bug Answers ?? Fixing
  • 83. Installation and Upgrade
  • 84. New Product
  • 85. Weekend Supportfor Critical Issues Available July 1st
  • 86. your cost ?
  • 87. $0your cost
  • 88. AwesomeProduct Quality Self Service Support Improved New Installers Hercules CoverageUniversal Plugin Out of Hours Virgil Manager Workflow ImprovedIntegrated LDAP Improved KB DevTools Improved Bug Answers Weekend Support Fixing
  • 89. Other Support Sessions• Later Today • 5 Tips for an Awesome KB - 1:45pm • Youʼve Got Questions, Youʼve Got ANSWERS - 2:15pm • Unifying Team processes with JIRA Wallboards - 2:15pm • User Management in JIRA and Confluence - 2:30pm• Yesterday - check out the video • Self Help Tools for Admins (Support Tools Plugin)
  • 90. Unlock the potential
  • 91. Unlock the potential
  • 92. Unlock the potential Plugins
  • 93. Unlock the POWERED BY potential Plugins Installer & Upgrader
  • 94. Unlock the POWERED BY potential Plugins Installer & Upgrader University
  • 95. Unlock the POWERED BY potential Plugins Installer & Upgrader University Support
  • 96. Unlock the POWERED BY potential Plugins Installer & Upgrader “Install in real-time” Atlassian Guru Room, 2pm“Get your questions answered” University Support AtlasBar - 1:30-5pm
  • 97. Shipping code faster
  • 98. Waterfall
  • 99. Waterfall
  • 100. AgileRelease Cycle
  • 101. Agile Lean StartupRelease Cycle
  • 102. Agile Lean Startup DevOpsRelease Cycle
  • 103. ConceptLaunch Track Plan Build
  • 104. Fast Feedback
  • 105. Fast Feedback
  • 106. Distributed Version ControlOffline accessSpeed
  • 107. Distributed Version ControlOffline accessSpeedFrequent commits
  • 108. Distributed Version ControlOffline accessSpeedFrequent commitsEase of merging
  • 109. Visualising code
  • 110. Douglasvideo
  • 111. Commit GraphCommitsIssuesReviewsConfigurable
  • 112. Builds
  • 113. Builds
  • 114. Tasks
  • 115. Tasks
  • 116. Stages
  • 117. Parallel Builds
  • 118. Artifact Passing
  • 119. Artifact Passing
  • 120. Artifact Passing
  • 121. Artifact Passing
  • 122. Artifact Passing
  • 123. Tasks Artifact PassingStages Manual StagesParallel Builds 101
  • 124. Integration
  • 125. Ship Faster
  • 126. Ship Faster
  • 127. Ship Faster DVCS
  • 128. Ship Faster DVCS Commit Graph
  • 129. Ship Faster DVCS Commit Graph Builds
  • 130. Ship Faster DVCS Commit Graph Builds Integration
  • 131. Ship Faster DVCS Commit Graph“Atlassian can help you migrate to DVCS” 11:15am 7 lightning talks Builds Integration 1:30pm onwards
  • 132. Innovation
  • 133. Innovation
  • 134. Per-user plugins
  • 135. Per-user plugins JS/CSS/Zip
  • 136. Per-user plugins JS/CSS/Zip Simple config
  • 137. Per-user plugins JS/CSS/Zip Simple config Social
  • 138. User-based install JS/CSS/Zipatlassian.com/speakeasy Simple config Social
  • 139. User-based install JS/CSS/Zipatlassian.com/speakeasy Simple config Social “Speakeasy” Sutter Room, 11:15am
  • 140. JIRA Mobile Connect
  • 141. This is a video
  • 142. JIRA Mobile Connect• Crash reports• Visual and audio feedback• Collaborate with your users• All the power of JIRAjiramobileconnect@atlassian.comatlassian.com/jmc
  • 143. JIRA Mobile Connectatlassian.com/jmc
  • 144. JIRA Mobile Connect Free
  • 145. The Future
  • 146. The force is strong within you Wallboards, level 3 & 5“Interactive Information Radiators” Sutter Room, 2pm
  • 147. 3 • Unlocking the potential in our products • Help you ship code faster • Innovations we are launching today
  • 148. Thankyou!
  • 149. AwardsJay SimonsVP Marketing, Atlassian