Atlassian Summit 2011 Day 2 Keynote
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Atlassian Summit 2011 Day 2 Keynote

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Atlassian Summit 2011 Day 2 Keynote Atlassian Summit 2011 Day 2 Keynote Presentation Transcript

  • 3 • Unlocking the potential in our products • Help you ship code faster • Innovations we are launching today
  • Plugin Ecosystem
  • 800Plugin Ecosystem50% more plugins 600 400 2010 2011
  • Plugin EcosystemCommercial Plugins
  • Plugin EcosystemCommercial Plugins
  • Plugin EcosystemCommercial Plugins 80
  • 205Plugin Ecosystem120 new commercial plugins 80
  • Universal Plugin Manager
  • Universal Plugin Manager Bundled with JIRA and Confluence
  • Universal Plugin Manager Bundled with JIRA and Confluence Bundled for all other products
  • Universal Plugin Manager Bundled with JIRA and Confluence Bundled for all other products No restart in JIRA 4.4
  • 21Releases
  • Installs and tapUpgrades tap
  • “ We should force detainees at Guantanamo Bay to install JIRA as a form of punishment ” Chris Utley - 25th May 2011
  • POWERED BY
  • Saving you timeInstall/Home folder selectionJRE bundledPort configurationInstalling as a serviceLicense fetch for evaluatorsSetup Wizard external DB config
  • Saving you timeInstall/Home folder selectionJRE bundledPort configurationInstalling as a serviceLicense fetch for evaluatorsSetup Wizard external DB config
  • Saving you timeInstall/Home folder selectionJRE bundledPort configurationInstalling as a serviceLicense fetch for evaluatorsSetup Wizard external DB config
  • Backup
  • Backup Search for plugins More backup Config changes Even more backup Restore Read xkcd $%&!#$@!Check customizations R.I.P.
  • 1simple goal
  • 1 12 9 3 6simple goal
  • Upgrades: Saving you time Upgrade-friendly settings Plugin compatibility Settings migration Customisations report In-place DB migration
  • Upgrades: Saving you time Upgrade-friendly settings Plugin compatibility Settings migration Customisations report In-place DB migration
  • Available in Beta
  • Available in Beta
  • ?
  • How do I create a project? ?
  • How do I create a project? What’s an issue? ?
  • How do I create a project? What’s an issue? How do I make ?pages look nice?
  • How do I create a project? What’s an issue? How do I make ? Can I changepages look nice? security of a page?
  • ?
  • ?
  • ?
  • Interactive, step-by- step tutorialsEasily track progress Out-of-the-box onboarding
  • “Easy to follow starterguide, would be great “Awesome. Will for new employees.” save me heaps of time!” “Sorely needed...better than wiki and JIRA-champions spending hours training others.”
  • For less than a cup of coffee
  • One more thing...
  • Atlassian SupportAndrew RallingsVP of Support, Atlassian
  • Legendary Service
  • 1Product Quality
  • Top 3Install and Upgrade Plugin IssuesUser Management
  • Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • Top 3 Component New FeatureInstall and Upgrade New Installers Universal Plugin Plugin Issues ManagerUser Management Integrated LDAP
  • 32%Your top 3
  • 4,500 Bugs fixed
  • 375Per Month
  • 90Per Week
  • 18Per Weekday
  • 30 days Bugs fixed
  • 1530 days Bugs fixed
  • 2Self-Service
  • Self Service - Support Tools PluginShipping
  • Self Service - Support Tools PluginShipping Download (plugins.atlassian.com)
  • blogs.atlassian.com : “Virgil”
  • 34% more KB articles
  • 34% more KB articles
  • 1 in 2 this KB helped34% more KB articles
  • 58
  • answers.atlassian.com
  • KB
  • Contact Rates
  • 10%Contact Rates
  • 3Awesome Support
  • 12 12 12 12 129 3 9 3 9 3 9 3 9 3 6 6 6 6 6
  • Jan 2010 Europe East Coast West Coast APAC Issues Logged Available Support
  • Summit 2010 Europe East Coast West Coast APAC Issues Logged Available Support
  • Summit 2011 Europe East Coast West Coast APAC Issues Logged Available Support
  • 20%Outside working hours
  • Out of Hours Workflow
  • Out of Hours Workflow
  • Priority Initial Response TimesProduction system down 1 hour response timeCritical application problem 4 hour response timeMajor application issue 8 hour response timeMinor application issue 24 hour response time
  • +25% faster
  • 85%Customer Satisfaction
  • FishEye Crucible Clover Bamboo Dev Tools Support
  • 12 Mth % of Issues ChangeInitial Response 95% 45% Time Overall 80% 20%Resolution Time Customer 85% 10% Satisfaction Dev Tools Support
  • AwesomeProduct Quality Self Service Support Improved New Installers Hercules CoverageUniversal Plugin Out of Hours Virgil Manager Workflow ImprovedIntegrated LDAP Improved KB DevTools Improved Bug Answers ?? Fixing
  • Installation and Upgrade
  • New Product
  • Weekend Supportfor Critical Issues Available July 1st
  • your cost ?
  • $0your cost
  • AwesomeProduct Quality Self Service Support Improved New Installers Hercules CoverageUniversal Plugin Out of Hours Virgil Manager Workflow ImprovedIntegrated LDAP Improved KB DevTools Improved Bug Answers Weekend Support Fixing
  • Other Support Sessions• Later Today • 5 Tips for an Awesome KB - 1:45pm • Youʼve Got Questions, Youʼve Got ANSWERS - 2:15pm • Unifying Team processes with JIRA Wallboards - 2:15pm • User Management in JIRA and Confluence - 2:30pm• Yesterday - check out the video • Self Help Tools for Admins (Support Tools Plugin)
  • Unlock the potential
  • Unlock the potential
  • Unlock the potential Plugins
  • Unlock the POWERED BY potential Plugins Installer & Upgrader
  • Unlock the POWERED BY potential Plugins Installer & Upgrader University
  • Unlock the POWERED BY potential Plugins Installer & Upgrader University Support
  • Unlock the POWERED BY potential Plugins Installer & Upgrader “Install in real-time” Atlassian Guru Room, 2pm“Get your questions answered” University Support AtlasBar - 1:30-5pm
  • Shipping code faster
  • Waterfall
  • Waterfall
  • AgileRelease Cycle
  • Agile Lean StartupRelease Cycle
  • Agile Lean Startup DevOpsRelease Cycle
  • ConceptLaunch Track Plan Build
  • Fast Feedback
  • Fast Feedback
  • Distributed Version ControlOffline accessSpeed
  • Distributed Version ControlOffline accessSpeedFrequent commits
  • Distributed Version ControlOffline accessSpeedFrequent commitsEase of merging
  • Visualising code
  • Douglasvideo
  • Commit GraphCommitsIssuesReviewsConfigurable
  • Builds
  • Builds
  • Tasks
  • Tasks
  • Stages
  • Parallel Builds
  • Artifact Passing
  • Artifact Passing
  • Artifact Passing
  • Artifact Passing
  • Artifact Passing
  • Tasks Artifact PassingStages Manual StagesParallel Builds 101
  • Integration
  • Ship Faster
  • Ship Faster
  • Ship Faster DVCS
  • Ship Faster DVCS Commit Graph
  • Ship Faster DVCS Commit Graph Builds
  • Ship Faster DVCS Commit Graph Builds Integration
  • Ship Faster DVCS Commit Graph“Atlassian can help you migrate to DVCS” 11:15am 7 lightning talks Builds Integration 1:30pm onwards
  • Innovation
  • Innovation
  • Per-user plugins
  • Per-user plugins JS/CSS/Zip
  • Per-user plugins JS/CSS/Zip Simple config
  • Per-user plugins JS/CSS/Zip Simple config Social
  • User-based install JS/CSS/Zipatlassian.com/speakeasy Simple config Social
  • User-based install JS/CSS/Zipatlassian.com/speakeasy Simple config Social “Speakeasy” Sutter Room, 11:15am
  • JIRA Mobile Connect
  • JIRA Mobile Connect• Crash reports• Visual and audio feedback• Collaborate with your users• All the power of JIRAjiramobileconnect@atlassian.comatlassian.com/jmc
  • JIRA Mobile Connectatlassian.com/jmc
  • JIRA Mobile Connect Free
  • The Future
  • The force is strong within you Wallboards, level 3 & 5“Interactive Information Radiators” Sutter Room, 2pm
  • 3 • Unlocking the potential in our products • Help you ship code faster • Innovations we are launching today
  • Thankyou!