June 3-5, 2014 | Berlin, Germany
Bartek Gatz, JIRA Product Manager
JIRA
State of the Union
JIRA PM
• working from Gdańsk, Poland
• with Atlassian since 03.2013
• responsible for:

JIRA Ecosystem,

JIRA Importers P...
JIRA Ecosystem
investments
SOFTWARE
SERVICE DESK
ENTERPRISE
ONDEMAND
JIRA
6.2 6.3
we are here
JIRA Ecosystem
investments
SOFTWARE
SERVICE DESK
ENTERPRISE
ONDEMAND
– Atlassian’s mission
”
“Atlassian exists to unleash the
potential in every team to advance
humanity through the power of
...
Software
Help software teams
• across all Atlassian products
Integration with 

Development Tools
• create branches 

from within JIRA
• automatic issue 

transition (*)
Software
!
(*...
Status lozenges
• consistency and elegance
• category colour coding
• easier to search over JQL
!
use status lozenges not ...
Inline Issue Create (*)
• create issues directly on Plan Board within Scrum iterations
• context injection
• backend in JI...
JIRA Importers (“JIM”) plugin
• JIM is pluggable
• JSON importer released
• JSON importer REST API (*)
• CSV import by use...
Help us help software teams
Our focus is on software teams
1. create awesome Add-ons for software teams
2. let us know abo...
JIRA Ecosystem
investments
SOFTWARE
SERVICE DESK
ENTERPRISE
ONDEMAND
OnDemand
JIRA - New Sales by Platform
-00
2,000
4,000
6,000
8,000
FY2002 FY2003 FY2004 FY2005 FY2006 FY2007 FY2008 FY2009 ...
today
65%
of new customers

are choosing OnDemand
Atlassian Connect 1.0
• two Atlassian Connect 

Lab Week events held in 2013
Atlassian Connect in JIRA
JIRA Atlassian Connect public Add-ons
• 8 commercial by external vendors
• 9 free by external vendors
• 3 free by Atlassia...
Atlassian Connect in JIRA
JIRA AC Add-on
Web Browser
Atlassian Connect in JIRA
JIRA AC Add-on
Web Browser
Atlassian Connect in JIRA
JIRA AC Add-on
Web Browser
!
• REST API
Atlassian Connect in JIRA
1
JIRA AC Add-on
Web Browser
1
1
• webhooks
!
• REST API
Atlassian Connect in JIRA
1
2
JIRA AC Add-on
Web Browser
1
2
1
• webhooks
!
• REST API
Atlassian Connect in JIRA
1
2
JIRA AC Add-on
Web Browser
!
• GUI integration3
1
2
3
3
3
1
• webhooks
!
• REST API
• entity properties
Atlassian Connect in JIRA
1
2
JIRA AC Add-on
Web Browser
!
• GUI integration3
...
!
REST API in JIRA
• over 120 REST API points 

(and growing)
• note: SOAP API deprecated 

(80% covered in REST)
Atlassia...
!
User interface integration
• seamlessly blended into JIRA GUI
• context aware
Web PanelA
Issue Tab PanelB
Project Tab Pa...
”
“Connect is the biggest strategic
opportunity for the JIRA Ecosystem
– Bryan Rollins, JIRA General Manager
!
Entity Properties
• store data against JIRA issues and projects
• retrieve it
• search for it using JQL
Store Datain JIR...
!
Issue Properties - examples of use
• map coordinates
• private / public to-do lists
• private labels
• synchronisation s...
JIRA Ecosystem
investments
SOFTWARE
SERVICE DESK
ENTERPRISE
ONDEMAND
– Atlassian’s mission
”
“Atlassian exists to unleash the
potential in every team to advance
humanity through the power of
...
– Atlassian’s mission
”
“Atlassian exists to unleash the
potential in every team to advance
humanity through the power of
...
Service Desk
Fastest growing organic

product from Atlassian
• Knowledge base
• SLAs
!
Service Desk
Built on top of JIRA platform
• existing JIRA APIs today
• Service Desk specific APIs (*)
!
!
!
(*) planned
Service Desk connection opportunities
CRM
social
media
asset
management
network
monitoring
telephony
JIRA Ecosystem
investments
SOFTWARE
SERVICE DESK
ENTERPRISE
ONDEMAND
Customer challenges
!
“We have
performance
problems.	

We have outages
during critical
business hours.”
“Our CIO
requires ...
JIRA Data Center
• for High Availability
• for Scale
• does not impact JIRA features
• coming in JIRA 6.3
JIRA Database
Lo...
Enterprise - Data Center
Early dogfooding - JAC is clustered since end of March
Enterprise - Data Center
Pioneer Program
• 10 large customers
Learn more:
!
!
Enterprise - Data Center
Enterprise - Data Center
Bartek’s Amazing JIRA Add-on
by Bartek for JIRA 6.0 - 6.3 and JIRA OnDemand
Pricing
• new pricing for the Data Center offer
• no change required for Add-ons
• consider changing your pricing

for high...
Enterprise - audit trail
Audit Trail with REST API
• store configuration events 

in JIRA audit log
• read events from 

JI...
great
opportunities
SOFTWARE
SERVICE DESK
ENTERPRISE
ONDEMAND
June 3-5, 2014 | Berlin, Germany
AtlasCamp 2014: JIRA State of the Union
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AtlasCamp 2014: JIRA State of the Union

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If you thought the last year was a big one for JIRA, with the release of JIRA 6, JIRA Service Desk, and new integrations with Atlassian's developer tools, wait until you see what's in store this year. We are fundamentally rethinking every aspect of the JIRA experience as more and more teams adopt JIRA. This session will provide a high level overview of what's new for developers in the world of JIRA, what's coming up next, and how you attach your business to the JIRA rocket ship.

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AtlasCamp 2014: JIRA State of the Union

  1. 1. June 3-5, 2014 | Berlin, Germany
  2. 2. Bartek Gatz, JIRA Product Manager JIRA State of the Union
  3. 3. JIRA PM • working from Gdańsk, Poland • with Atlassian since 03.2013 • responsible for:
 JIRA Ecosystem,
 JIRA Importers Plugin, 
 and JIRA Capture About the presenter - Bartek Gatz
  4. 4. JIRA Ecosystem investments SOFTWARE SERVICE DESK ENTERPRISE ONDEMAND
  5. 5. JIRA 6.2 6.3 we are here
  6. 6. JIRA Ecosystem investments SOFTWARE SERVICE DESK ENTERPRISE ONDEMAND
  7. 7. – Atlassian’s mission ” “Atlassian exists to unleash the potential in every team to advance humanity through the power of software.
  8. 8. Software Help software teams • across all Atlassian products
  9. 9. Integration with 
 Development Tools • create branches 
 from within JIRA • automatic issue 
 transition (*) Software ! (*) planned
  10. 10. Status lozenges • consistency and elegance • category colour coding • easier to search over JQL ! use status lozenges not status icons ! Software
  11. 11. Inline Issue Create (*) • create issues directly on Plan Board within Scrum iterations • context injection • backend in JIRA Software ! (*) planned
  12. 12. JIRA Importers (“JIM”) plugin • JIM is pluggable • JSON importer released • JSON importer REST API (*) • CSV import by users (*) Software ! (*) planned
  13. 13. Help us help software teams Our focus is on software teams 1. create awesome Add-ons for software teams 2. let us know about your Add-on! 3. get promoted Software
  14. 14. JIRA Ecosystem investments SOFTWARE SERVICE DESK ENTERPRISE ONDEMAND
  15. 15. OnDemand JIRA - New Sales by Platform -00 2,000 4,000 6,000 8,000 FY2002 FY2003 FY2004 FY2005 FY2006 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 FY2014 BTF OnDemand BTF OnDemand JIRA new customers by platform
  16. 16. today 65% of new customers
 are choosing OnDemand
  17. 17. Atlassian Connect 1.0 • two Atlassian Connect 
 Lab Week events held in 2013 Atlassian Connect in JIRA
  18. 18. JIRA Atlassian Connect public Add-ons • 8 commercial by external vendors • 9 free by external vendors • 3 free by Atlassian Labs
 lots more coming Atlassian Connect in JIRA
  19. 19. Atlassian Connect in JIRA JIRA AC Add-on Web Browser
  20. 20. Atlassian Connect in JIRA JIRA AC Add-on Web Browser
  21. 21. Atlassian Connect in JIRA JIRA AC Add-on Web Browser
  22. 22. ! • REST API Atlassian Connect in JIRA 1 JIRA AC Add-on Web Browser 1 1
  23. 23. • webhooks ! • REST API Atlassian Connect in JIRA 1 2 JIRA AC Add-on Web Browser 1 2 1
  24. 24. • webhooks ! • REST API Atlassian Connect in JIRA 1 2 JIRA AC Add-on Web Browser ! • GUI integration3 1 2 3 3 3 1
  25. 25. • webhooks ! • REST API • entity properties Atlassian Connect in JIRA 1 2 JIRA AC Add-on Web Browser ! • GUI integration3 4 1 2 4 3 3 31 4
  26. 26. ! REST API in JIRA • over 120 REST API points 
 (and growing) • note: SOAP API deprecated 
 (80% covered in REST) Atlassian Connect in JIRA SOAP REST
  27. 27. ! User interface integration • seamlessly blended into JIRA GUI • context aware Web PanelA Issue Tab PanelB Project Tab PanelC Version Tab PanelD Component Tab PanelE Web ItemF G General page Search Request ViewH I Admin page J Config page K Dialog Profile pageL Atlassian Connect in JIRA
  28. 28. ” “Connect is the biggest strategic opportunity for the JIRA Ecosystem – Bryan Rollins, JIRA General Manager
  29. 29. ! Entity Properties • store data against JIRA issues and projects • retrieve it • search for it using JQL Store Datain JIRA Atlassian Connect in JIRA
  30. 30. ! Issue Properties - examples of use • map coordinates • private / public to-do lists • private labels • synchronisation status with external systems • versions of issues • … Atlassian Connect in JIRA
  31. 31. JIRA Ecosystem investments SOFTWARE SERVICE DESK ENTERPRISE ONDEMAND
  32. 32. – Atlassian’s mission ” “Atlassian exists to unleash the potential in every team to advance humanity through the power of software.
  33. 33. – Atlassian’s mission ” “Atlassian exists to unleash the potential in every team to advance humanity through the power of software. every team
  34. 34. Service Desk Fastest growing organic
 product from Atlassian • Knowledge base • SLAs !
  35. 35. Service Desk Built on top of JIRA platform • existing JIRA APIs today • Service Desk specific APIs (*) ! ! ! (*) planned
  36. 36. Service Desk connection opportunities CRM social media asset management network monitoring telephony
  37. 37. JIRA Ecosystem investments SOFTWARE SERVICE DESK ENTERPRISE ONDEMAND
  38. 38. Customer challenges ! “We have performance problems. We have outages during critical business hours.” “Our CIO requires that all Tier 1 applications are highly available and horizontally scalable.” “We’re at 1,000 users and 50,000 issues but want to bet heavily on JIRA. Can JIRA scale?”
  39. 39. JIRA Data Center • for High Availability • for Scale • does not impact JIRA features • coming in JIRA 6.3 JIRA Database Load Balancers JIRA Cluster Node JIRA Cluster Node JIRA Cluster Node Enterprise - Data Center
  40. 40. Enterprise - Data Center Early dogfooding - JAC is clustered since end of March
  41. 41. Enterprise - Data Center Pioneer Program • 10 large customers
  42. 42. Learn more: ! ! Enterprise - Data Center
  43. 43. Enterprise - Data Center Bartek’s Amazing JIRA Add-on by Bartek for JIRA 6.0 - 6.3 and JIRA OnDemand
  44. 44. Pricing • new pricing for the Data Center offer • no change required for Add-ons • consider changing your pricing
 for higher tiers ! ! Enterprise - Data Center Will be revealed with JIRA 6.3 release Enterprise
  45. 45. Enterprise - audit trail Audit Trail with REST API • store configuration events 
 in JIRA audit log • read events from 
 JIRA audit log ! ! Enterprise
  46. 46. great opportunities SOFTWARE SERVICE DESK ENTERPRISE ONDEMAND
  47. 47. June 3-5, 2014 | Berlin, Germany
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