Dr. dolas , keep your cooll

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it's all about anger management, how to keep your cool, importance of proper communication

it's all about anger management, how to keep your cool, importance of proper communication

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  • 1. How to keep your cool…
    Importance of proper communication
    Dr. BabanDolas, M.S.
    Nityaseva Hospital & Global Vision Eye Bank, Pune.
  • 2. Words are windowsor They are wall…choice is yours…
  • 3. Principles of Effective Communication
  • 4. 2 most important ingredients of communication
    ‘I’ ‘YOU’
  • 5. Effective communication is a process of
    Creating bridge between ‘I’ and ‘You”
    Creating understanding
    Creating connection
    Creating a safe space to express oneself and receive others
    Creating a WIN-WIN relationship.
  • 6. Communication is about creating a WIN-WIN relationship
  • 7. We all want WIN-WIN relationship. Then WHY…
    We have conflicts
    We feel upset
    We feel annoyed
    We feel angry.
    We feel disconnected with each other
  • 8. Obstacles to Effective Communication
    Judgments
    Right / Wrong / Good / Bad
    Blame and Fault
    Opinions
    Evaluation
    Criticism
    Labels
    Demand and Threat
  • 9. DO NOT JUDGE,
    AND YOU WILL NOT BE JUDGED.
    FOR AS YOU JUDGE OTHERS,
    SO YOU WILL YOURSELVES BE JUDGED….
    HOLY BIBLE, MATTHEW 7:1
  • 10. Judging, blaming and criticizing are HABITS
  • 11. Moving beyond these HABITS
  • 12. Beyond ‘Right’ and ‘Wrong’ there is a field I will meet you there… -Rumi
  • 13. What happens to disconnect us from
    our compassionate nature, leading us
    to behave violently and exploitatively?
    And Conversely,
    What allows some people to stay
    Connected to their compassionate
    nature under even the most trying
    circumstances?
  • 14. 4 Principles of Effective Communication
  • 15.
  • 16. Principle one- OBSERVATION
    Observing without judging is the highest form of human intelligence.
    -J Kirshnamurthy
    Indian Philosopher
    OBSERVATION’s are:
    Facts
    What you see
    What you hear
    Expressing and receiving without judging and blaming.
  • 17. Principle two- Feelings
    Connecting with the feeling of self and others.
    Feelings are emotions
    Bodily sensations
    Example:
    Angry, upset, lonely, low, guilty, fearful, sad
    Happy, excited, joy, satisfied, inspired
  • 18. Principle three- Needs
    Connecting with the universal needs.
    Example;
    Respect, support, care, understanding, to be heard, truth, help, confidence, gentleness,
    Harmony, togetherness, unity.
    Our feeling arise due to our met or unmet needs.
  • 19. Principle four- Request
    In order to fulfill your unmet needs we make a request.
    Request is an action which will fulfill your need.
    One concrete step which will help you move your relationship forward.
  • 20. Fortunate is the oneWho has learned to admire,But not to envy..
  • 21. Never miss the opportunity to compliment or say something
    encouraging to someone
  • 22. Refuse to talk negatively about others; don't gossip
    and
    don't listen to gossip
  • 23. Have a forgiving view of people.
    Believe that most people
    are doing the best they can
  • 24. Keep an open mind;
    discuss,
    but don't argue.
    (It is possible to disagree without being disagreeable.)
  • 25. If someone criticizes you,
    see if there is any TRUTH
    to what he is saying;
    if so, make changes.
    If there is no truth to the criticism,
    ignore it and live so that no one will
    believe the negative remark
  • 26. Cultivate your sense of humor;
    laughter is the shortest distance
    between two people.
    Do not seek so much to be consoled, as to console;
    do not seek so much to be understood, as to understand;
    do not seek so much to be loved as to love
  • 27. “ What I want in my Life
    is compassion,
    a flow between myself and others
    based on a mutual giving from the Heart.”
    - MBR
  • 28. Tolerance empowers us to not
    let irritating circumstances steal
    our peace of mind.
    Lack of tolerance makes us a victim
    of our circumstances –
    VERY difficult to practice........
    but practice makes "it" perfect !!
     
  • 29. “KINDNESS IS A LANGUAGE,
    WE ALL UNDERSTAND…
    EVEN THE BLIND CAN SEE
    AND DEAF CAN HEAR.”
  • 30.
  • 31. From today Let’s follow DIVINE DIET…..
    “Zero on Bitterness, Add on Patience, Less on Worry, More on Hope , Slow on Anger & Fast on Forgiveness.”
  • 32. THANKS……
    ANIRUDDHA….A certified NVC trainer
    Who taught me NVC & helped me to make this presentation
    References:
    Nonviolent Communication, A Language of Compassion
    Marshal B. Rosenberg, Ph.D.
    For further details: www.cnvc.org
    www.invci.org
    www.nvcindia.org