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Dr. dolas , keep your cooll
 

Dr. dolas , keep your cooll

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it's all about anger management, how to keep your cool, importance of proper communication

it's all about anger management, how to keep your cool, importance of proper communication

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    Dr. dolas , keep your cooll Dr. dolas , keep your cooll Presentation Transcript

    • How to keep your cool…
      Importance of proper communication
      Dr. BabanDolas, M.S.
      Nityaseva Hospital & Global Vision Eye Bank, Pune.
    • Words are windowsor They are wall…choice is yours…
    • Principles of Effective Communication
    • 2 most important ingredients of communication
      ‘I’ ‘YOU’
    • Effective communication is a process of
      Creating bridge between ‘I’ and ‘You”
      Creating understanding
      Creating connection
      Creating a safe space to express oneself and receive others
      Creating a WIN-WIN relationship.
    • Communication is about creating a WIN-WIN relationship
    • We all want WIN-WIN relationship. Then WHY…
      We have conflicts
      We feel upset
      We feel annoyed
      We feel angry.
      We feel disconnected with each other
    • Obstacles to Effective Communication
      Judgments
      Right / Wrong / Good / Bad
      Blame and Fault
      Opinions
      Evaluation
      Criticism
      Labels
      Demand and Threat
    • DO NOT JUDGE,
      AND YOU WILL NOT BE JUDGED.
      FOR AS YOU JUDGE OTHERS,
      SO YOU WILL YOURSELVES BE JUDGED….
      HOLY BIBLE, MATTHEW 7:1
    • Judging, blaming and criticizing are HABITS
    • Moving beyond these HABITS
    • Beyond ‘Right’ and ‘Wrong’ there is a field I will meet you there… -Rumi
    • What happens to disconnect us from
      our compassionate nature, leading us
      to behave violently and exploitatively?
      And Conversely,
      What allows some people to stay
      Connected to their compassionate
      nature under even the most trying
      circumstances?
    • 4 Principles of Effective Communication
    • Principle one- OBSERVATION
      Observing without judging is the highest form of human intelligence.
      -J Kirshnamurthy
      Indian Philosopher
      OBSERVATION’s are:
      Facts
      What you see
      What you hear
      Expressing and receiving without judging and blaming.
    • Principle two- Feelings
      Connecting with the feeling of self and others.
      Feelings are emotions
      Bodily sensations
      Example:
      Angry, upset, lonely, low, guilty, fearful, sad
      Happy, excited, joy, satisfied, inspired
    • Principle three- Needs
      Connecting with the universal needs.
      Example;
      Respect, support, care, understanding, to be heard, truth, help, confidence, gentleness,
      Harmony, togetherness, unity.
      Our feeling arise due to our met or unmet needs.
    • Principle four- Request
      In order to fulfill your unmet needs we make a request.
      Request is an action which will fulfill your need.
      One concrete step which will help you move your relationship forward.
    • Fortunate is the oneWho has learned to admire,But not to envy..
    • Never miss the opportunity to compliment or say something
      encouraging to someone
    • Refuse to talk negatively about others; don't gossip
      and
      don't listen to gossip
    • Have a forgiving view of people.
      Believe that most people
      are doing the best they can
    • Keep an open mind;
      discuss,
      but don't argue.
      (It is possible to disagree without being disagreeable.)
    • If someone criticizes you,
      see if there is any TRUTH
      to what he is saying;
      if so, make changes.
      If there is no truth to the criticism,
      ignore it and live so that no one will
      believe the negative remark
    • Cultivate your sense of humor;
      laughter is the shortest distance
      between two people.
      Do not seek so much to be consoled, as to console;
      do not seek so much to be understood, as to understand;
      do not seek so much to be loved as to love
    • “ What I want in my Life
      is compassion,
      a flow between myself and others
      based on a mutual giving from the Heart.”
      - MBR
    • Tolerance empowers us to not
      let irritating circumstances steal
      our peace of mind.
      Lack of tolerance makes us a victim
      of our circumstances –
      VERY difficult to practice........
      but practice makes "it" perfect !!
       
    • “KINDNESS IS A LANGUAGE,
      WE ALL UNDERSTAND…
      EVEN THE BLIND CAN SEE
      AND DEAF CAN HEAR.”
    • From today Let’s follow DIVINE DIET…..
      “Zero on Bitterness, Add on Patience, Less on Worry, More on Hope , Slow on Anger & Fast on Forgiveness.”
    • THANKS……
      ANIRUDDHA….A certified NVC trainer
      Who taught me NVC & helped me to make this presentation
      References:
      Nonviolent Communication, A Language of Compassion
      Marshal B. Rosenberg, Ph.D.
      For further details: www.cnvc.org
      www.invci.org
      www.nvcindia.org