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GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
GIA Singapore - Prototyping (Sarah & Chris)
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GIA Singapore - Prototyping (Sarah & Chris)

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  • 1. Co-designing& prototypingDr Sarah Schulman & Chris Vanstone
  • 2. userinteractions ecosystem interactions organisational interactions solution other organisations
  • 3. Breaking down interactions Prop [mask] Prop [sword] Prop [poison]SCENE 1 [party] SCENE 2 [duel] SCENE 3 [crypt] User Actor User Actor User Actor [Romeo] [Juliet] [Cousin] [Juliet]
  • 4. so what?
  • 5. analytic what to look for commissioner / practitioner generative what to design
  • 6. Tanya
  • 7. how?
  • 8. Hunch 1Tools are not enough Behaviours
  • 9. recruitment team building capacity builder / practitioner personal development
  • 10. People behaviourTalkingobservinglisteningunderstandingrespecting
  • 11. Analytic behaviourIdentifying patternsDeconstructing conceptsAsking why and how
  • 12. Generative behaviourIdentifying opportunitiesDeveloping ideasThinking visuallyThinking laterallyTranslating conceptsbetween fields
  • 13. Making behaviourUsing your handsTurning ideas intotangible products &experiences
  • 14. Feedback behaviourShowing workMaking improvementsConstructive suggestionsFailingPersistently iterating
  • 15. Storytelling behaviourDeveloping rational andemotive argumentsUsing different mediaBringing ideas to life fordifferent audiences.
  • 16. Hunch 2Individuals are not enough Teams
  • 17. Improving outcomes forFamilies
  • 18. Improving outcomes forCaring & cared forolder people
  • 19. Improving outcomes forChildren Starting school
  • 20. Hunch 3Info is not enough Projects
  • 21. co-designworking with people, practitionersand policy makers to develop new kinds of solutions
  • 22. film:see http://vimeo.com/23622896
  • 23. prototyping failing early
  • 24. 5017
  • 25. looks like works like looks & works like
  • 26. our aimTo enable more South Australian families togrow and thrive and fewer families to spiraltowards state intervention CITY OF MARION
  • 27. events training link-ups support measuring
  • 28. events training link-ups support measuring
  • 29. events training link-ups support measuring
  • 30. coaching face to face interactionsevents training link-ups support measuring
  • 31. bubble diagram paper based toolevents training link-ups support measuring
  • 32. events training link-ups support measuring
  • 33. why prototype?
  • 34. what works? for whom? when?
  • 35. what doesn’t work!!!
  • 36. Mitigating risk
  • 37. Mitigating riskPolicy developmentUNCERTAINTY HIGHNO OF USERS LOWCOST OF CHANGES LOW
  • 38. Mitigating riskPolicy development PilotingUNCERTAINTY HIGH UNCERTAINTY HIGHNO OF USERS LOW NO OF USERS HIGHCOST OF CHANGES LOW COST OF CHANGES HIGH
  • 39. Mitigating riskPolicy development PilotingUNCERTAINTY HIGH UNCERTAINTY HIGHNO OF USERS LOW NO OF USERS HIGHCOST OF CHANGES LOW COST OF CHANGES HIGHPrototypingUNCERTAINTY HIGHNO OF USERS LOWCOST OF CHANGES LOW
  • 40. Mitigating riskPolicy development PilotingUNCERTAINTY HIGH UNCERTAINTY HIGHNO OF USERS LOW NO OF USERS HIGHCOST OF CHANGES LOW COST OF CHANGES HIGHPrototyping RunningUNCERTAINTY HIGH UNCERTAINTY MEDNO OF USERS LOW NO OF USERS HIGHCOST OF CHANGES LOW COST OF CHANGES HIGH
  • 41. Learning objectivesTry out some new work behavioursfor co-design and prototyping
  • 42. 6behaviours
  • 43. people 6 behaviours
  • 44. people analytic 6 behaviours
  • 45. people analytic 6 generative behaviours
  • 46. people analytic 6 generative behaviours making
  • 47. people analytic 6feedback generative behaviours making
  • 48. people analytic Know your userfeedback Know what generative you’re testing making
  • 49. Brief 02open now
  • 50. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins
  • 51. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins1 interview
  • 52. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins1 interview 2 sketch
  • 53. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins1 interview 2 sketch 3 make
  • 54. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins1 interview 2 sketch 3 make 7 test
  • 55. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins1 interview 2 sketch 3 make 7 test6 improve
  • 56. Task in groupsMake an “organiser” that enables yourpartner to “feel organised”25mins1 interview 2 sketch 3 make 7 test6 improve 7 test again
  • 57. Improving outcomes forChildren Starting school
  • 58. 1 Payment to outcomes
  • 59. 2 HumanResourcing
  • 60. 3 Where arethe people?
  • 61. lawyers branding communications4 Meeting people zone managers meet people in homes
  • 62. Brief 03open now
  • 63. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins20mins 20mins 15 mins
  • 64. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive relationshipsknowledgesharing1 outcomes20mins 20mins 15 mins
  • 65. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive relationshipsknowledgesharing1 outcomes 2 behaviours20mins 20mins 15 mins
  • 66. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive ! ! ! relationshipsknowledgesharing ! ! !1 outcomes 2 behaviours 3 interactions20mins 20mins 15 mins
  • 67. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive ! ! ! relationshipsknowledgesharing ! ! !1 outcomes 2 behaviours 3 interactions 4 storyboarding20mins 20mins 15 mins
  • 68. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive ! ! ! relationshipsknowledgesharing ! ! !1 outcomes 2 behaviours 3 interactions 4 storyboarding20mins 20mins 15 mins5 test
  • 69. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive ! ! ! relationshipsknowledgesharing ! ! !1 outcomes 2 behaviours 3 interactions 4 storyboarding20mins 20mins 15 mins5 test 6 behaviours
  • 70. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive ! ! ! relationshipsknowledgesharing ! ! !1 outcomes 2 behaviours 3 interactions 4 storyboarding20mins 20mins 15 mins5 test 6 behaviours 6 improve
  • 71. Task in groupsCreate an experience to build connectionsbetween people and enable outcomes25mins enjoyment supportive ! ! ! relationshipsknowledgesharing ! ! !1 outcomes 2 behaviours 3 interactions 4 storyboarding20mins 20mins 15 mins5 test 6 behaviours 6 improve 7 test again
  • 72. Reflecting onCo-designing& prototypingDr Sarah Schulman & Chris Vanstone
  • 73. what works? for whom? when?
  • 74. how did it feel?
  • 75. what’s theconcept? 1min
  • 76. what changed?
  • 77. what will you take away
  • 78. More tacsi.org.au/design inwithfor.orgPapers tacsi.org.au/designpapersVideo tacsi.org.au/designvideosTweets @ozinnovation familybyfamily.org.auTHE AUSTRALIAN CENTRE FOR SOCIAL INNOVATIONBOLD IDEAS. BETTER LIVES.

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