0
Global Tech & Resources
What’s in Spring ‘14 for Me?
www.gtr.net/play-the-game
Global Tech & Resources
Chicago Nonprofit
User Group
April 2, 2014
www.gtr.net/play-the-game
Salesforce.com customer since 2000.
Creating Possibilities– Salesforce Talent as a Service™:
• Out-task your Salesforce.co...
Charlie Havens
VP Business Development, Consultant and Trainer
Salesforce.com Certified Admin, Advanced Admin, and Force.c...
Who here has viewed the following:
● Spring ‘14 Release Live Webinar
● Salesforce.com Foundation’s Highlights of Spring ‘1...
Let’s talk about water surface tension, instead.
Global Tech & Resources
How do they do that?
My Dreamforce ‘13 take-away:
“With the Core Salesforce functionality brought to any device,
Salesforce1 makes everyone a m...
www.gtr.net/play-the-game
Spring 14 Release - Our Favorite Highlights
Presented March 6, 2014 to the Chicago
Suburban Sale...
What’s in it for me? I’m a...
● Development User
● Communications User
● Service Program User
● Salesforce.com Administrat...
Global Tech & Resources
Spring ‘14 – What do I get as a Development User?
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Development User?
● Collaborative Forecasts and Opportunities
● Ac...
Global Tech & Resources
Spring ‘14 – What do I get as a Development User?
● Collaborative Forecasts and Opportunities
● Ho...
Global Tech & Resources
Spring ‘14 – What do I get as a Development User?
● Access Social Accounts, Contacts, and Leads in...
Global Tech & Resources
1) Primary tab
2) Custom
components
3) SoftPhone
4) Playground
● Salesforce Console Enhancements
Global Tech & Resources
● Salesforce Console Enhancements– continued… Multi-Monitor Components
More Custom
Console
Compone...
Global Tech & Resources
● Salesforce Console Enhancements– continued… Multi-Monitor Components
Check out
your licensing
re...
Global Tech & Resources
Spring ‘14 – What do I get as a Development User?
● Orders – “An order is an agreement between a c...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Development User?
● Call, Log Calls to, ...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Communications User?
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Communications
User?
“Salesforce Marketi...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 What do I get as Service Program User?
Global Tech & Resources
Spring ‘14 – What do I get as Service Program User?
● Case Feed
○ Support for Drag-and-Drop Attach...
Global Tech & Resources
● Social Customer Service
○ Need to integrate with Radian6
○ CSRs can directly engage
customers by...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as an Admin?
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as an Admin?
Force.com Customization – “Use p...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as an Admin?
● Mass Assign Permission Sets
○ ...
Global Tech & Resources
Spring ‘14 – What do I get as an Admin?
● Data Import Wizard - “Choose the type of object data you...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as an Admin?
● General Administration
● Looku...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Developer?
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Developer?
● Sandboxes
○ Partial Data Sa...
Global Tech & Resources
Spring ‘14 – What do I get as a Developer?
Sandboxes
● “Partial Data Sandboxes– Salesforce introdu...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Developer?
● Sandbox User Email Addresse...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Developer?
● New User Interface for Moni...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What do I get as a Developer?
● Visualforce
○ “Visualforce ...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 What might be useful to the executive director;
and to everyo...
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
● “These enhancements and changes affect how most u...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
● “These enhancements and...
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
Chatter Files Sync (pilot)
● “With Salesforce Files...
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
Using Topics for Objects to Organize Records:
● “Al...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
File Storage Per Paid Use...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
● “Search More Fields for...
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
● Auto-Saving of Records with Lookup Values Now Sup...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
Salesforce mobile apps, i...
www.gtr.net/play-the-game
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
● Chatter With Email-to-G...
Global Tech & Resources
Spring ‘14 – What might be useful to everyone?
● Flexible Sorting in Reports
● Floating Headers in...
Global Tech & Resources
● Prepare for Release
● Educate Users
● Enjoy
http://trust.salesforce.com/trust/maintenance/
Where Can I Find Spring ‘14 Resources for Me?
● Development User
○ Orders: http://www.youtube.com/watch?
v=hhTyraghk4Y&lis...
www.gtr.net/play-the-game
What are your take-aways?
As a...
● Development User
● Communications User
● Service Program Use...
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What's in Salesforce.com's Spring '14 Release for Me and My Nonprofit

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Presented to the Chicago Nonprofit Salesforce User Group April 2nd. Charlie Havens looks at the features of the Spring '14 Release from the perspective of various roles within the nonprofit world: Development staff, Communications staff, Services staff, Salesforce.com System Administrator, Salesforce.com Developer, and the Executive Director, and everyone else.

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Transcript of "What's in Salesforce.com's Spring '14 Release for Me and My Nonprofit"

  1. 1. Global Tech & Resources What’s in Spring ‘14 for Me? www.gtr.net/play-the-game
  2. 2. Global Tech & Resources Chicago Nonprofit User Group April 2, 2014 www.gtr.net/play-the-game
  3. 3. Salesforce.com customer since 2000. Creating Possibilities– Salesforce Talent as a Service™: • Out-task your Salesforce.com admin and development projects to GTR. • Staff contingent need with talented GTR Salesforce.com people • Train your Salesforce.com talent • Get hired as a Salesforce.com talent– GetMeTheRightJob.com • Join the LinkedIn Group: So You Think You Know Salesforce!™ • Practice your readiness to take the Salesforce.com certification exams at gtr.net/play-the-game Global Tech & Resources www.gtr.net/play-the-game
  4. 4. Charlie Havens VP Business Development, Consultant and Trainer Salesforce.com Certified Admin, Advanced Admin, and Force.com Developer Chavens@gtr.net | 773-848-0154 | The power of US ● Nonprofit Practice. ● Training Practice for Salesforce.com certification exam training programs. ● Connecting Global Tech & Resources to its partner organizations. ● Architect for Play-the-Game. Global Tech & Resources www.gtr.net/play-the-game
  5. 5. Who here has viewed the following: ● Spring ‘14 Release Live Webinar ● Salesforce.com Foundation’s Highlights of Spring ‘14 ● Read the Spring ‘14 Release Notes - (its being rolled out between April 4th and 19th) ● Salesforce.com Foundation’s video The Connected Nonprofit Global Tech & Resources www.gtr.net/play-the-game
  6. 6. Let’s talk about water surface tension, instead. Global Tech & Resources How do they do that?
  7. 7. My Dreamforce ‘13 take-away: “With the Core Salesforce functionality brought to any device, Salesforce1 makes everyone a mobile developer .” … we all become mobile everywhere. Global Tech & Resources www.gtr.net/play-the-game
  8. 8. www.gtr.net/play-the-game Spring 14 Release - Our Favorite Highlights Presented March 6, 2014 to the Chicago Suburban Salesforce User Group By Velu Palani and Charlie Havens Global Tech & Resources
  9. 9. What’s in it for me? I’m a... ● Development User ● Communications User ● Service Program User ● Salesforce.com Administrator ● Salesforce.com Developer ● Executive Director and Everyone Else Global Tech & Resources Now, comes Spring ‘14 Release Notes with 320+ pages. What’s in it for my nonprofit? We’re connected and we use Salesforce to… ● Fundraise ● Communicate ● Collaborate ● Serve www.gtr.net/play-the-game
  10. 10. Global Tech & Resources Spring ‘14 – What do I get as a Development User? www.gtr.net/play-the-game
  11. 11. Global Tech & Resources Spring ‘14 – What do I get as a Development User? ● Collaborative Forecasts and Opportunities ● Access Twitter for Social Accounts, Contacts, and Leads in Salesforce1 ● Orders – “An order is an agreement between a company and a customer to provision services or deliver products with a known quantity, price, and date. Order products represent those services or products.” ● Salesforce Console Enhancements ● You can disable Territory Management - Contact Salesforce - Do the Impact Analysis !!! Warning ! ○ If you disable Territory Management, your users lose record access that’s based on territory assignments, your organization no longer has access to territory management data, and Customizable Forecasting is automatically disabled. ● Call, Log Calls to, and Email Leads in Salesforce1– previously, only possible w/ Contacts in Salesforce1 ● View Profile Images for Leads in Salesforce1– previously, only possible w/ Contacts in Salesforce1
  12. 12. Global Tech & Resources Spring ‘14 – What do I get as a Development User? ● Collaborative Forecasts and Opportunities ● How do you migrate to Collaborative forecasts? ○ First disable the customizable forecasts ■ Document Link with instructions for migrating to Collaborative forecasts. www.gtr.net/play-the-game
  13. 13. Global Tech & Resources Spring ‘14 – What do I get as a Development User? ● Access Social Accounts, Contacts, and Leads in Salesforce1, (may require Radian6 integration) ● Salesforce1 users can now leverage the power of social media to connect with their accounts, contacts, and leads. ● Starting in Spring ‘14, you can find and link to Twitter profiles, and view Twitter profile images, Tweets, and followers for your accounts, contacts, and leads with Salesforce1. And, use the new People in Common feature to discover shared connections. ○ Link www.gtr.net/play-the-game
  14. 14. Global Tech & Resources 1) Primary tab 2) Custom components 3) SoftPhone 4) Playground ● Salesforce Console Enhancements
  15. 15. Global Tech & Resources ● Salesforce Console Enhancements– continued… Multi-Monitor Components More Custom Console Components in the Sidebar. Add and organize multiple custom console components on each sidebar of a console.
  16. 16. Global Tech & Resources ● Salesforce Console Enhancements– continued… Multi-Monitor Components Check out your licensing requirements
  17. 17. Global Tech & Resources Spring ‘14 – What do I get as a Development User? ● Orders – “An order is an agreement between a company and a customer to provision services or deliver products with a known quantity, price, and date. Order products represent those services or products.” ● Why Orders? ○ Use orders to automate your post deal process (closed- Opportunity Won). ■ Especially, if closed Opportunity Won represents multiple orders or needs to be followed in a contract. ○ Create and Link the order with an Account and/or a Contract ○ Track the order using the Orders Tab ● What is it? (YouTube video) ○ Object ■ Order and Order Products ● Steps & Entity Relationship Diagram
  18. 18. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Development User? ● Call, Log Calls to, and Email Leads in Salesforce1 ● View Profile Images for Leads in Salesforce1- “if a lead is linked to a social network profile, the profile image selected for the lead displays when a user views the lead in Salesforce1”
  19. 19. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Communications User?
  20. 20. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Communications User? “Salesforce Marketing Cloud is a unified social marketing suite that allows companies to listen to and engage customers, publish content, optimize social advertising, measure campaigns, and integrate social insights with customer data.” “Salesforce.com + ExactTarget Radian6—Gain insights about brand conversations and respond in real time. Buddy Media—Empower marketers to manage, schedule, and publish content with social apps. social.com—Build, optimize, and automate highly targeted social advertising campaigns.” ...it has a different license and a different release schedule; and, a different set of release notes. If you are using ExactTarget, Radian6, Buddy Media, social.com, or Pardot; go here for the release notes.
  21. 21. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 What do I get as Service Program User?
  22. 22. Global Tech & Resources Spring ‘14 – What do I get as Service Program User? ● Case Feed ○ Support for Drag-and-Drop Attachments in the Case Feed Email Publisher ○ Inline Images Now Supported in the Case Feed Email Publisher ○ Automatically Associate Outgoing Emails with Contacts
  23. 23. Global Tech & Resources ● Social Customer Service ○ Need to integrate with Radian6 ○ CSRs can directly engage customers by responding cases create from from Twitter or Facebook.
  24. 24. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as an Admin?
  25. 25. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as an Admin? Force.com Customization – “Use point-and-click tools to expand your Salesforce organization: enhance your objects, data, and fields, customize your organization’s look and feel, enhance your business processes, and create websites and apps. Customization also includes administration and security tools.” ● Data Import Wizard - comparison chart ● Feed-Based Page Layouts for account, contact, lead, opportunity, and custom objects. ● General Administration ○ Lookup Filter are now supported on many more objects. Its been added to: Campaigns, Cases, Contracts, Ideas, Leads, Opportunities, Products, and Social Personas. And, now validates field type compatibility in real time.
  26. 26. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as an Admin? ● Mass Assign Permission Sets ○ Assign a Permission Set to Multiple Users ○ Remove User Assignments from a Permission Set ○ Assigned Users Page Removed from Permission Sets ● Page Layout Assignments for Permission Set Licenses
  27. 27. Global Tech & Resources Spring ‘14 – What do I get as an Admin? ● Data Import Wizard - “Choose the type of object data you want to import (accounts and contacts, leads, solutions, or custom), choose a source file for your data, map the fields that need to be mapped, and start your import.”
  28. 28. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as an Admin? ● General Administration ● Lookup Filter Enhancements– Lookup filters are now supported on many more objects. ● Hide Standard and Custom Apps from the App Launcher– Use the App Menu settings to control whether users see only connected apps in their App Launcher.
  29. 29. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Developer?
  30. 30. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Developer? ● Sandboxes ○ Partial Data Sandboxes ○ Sandbox User Email Addresses Modified on Refresh ● New User Interface for Monitoring Deployments ● Visualforce
  31. 31. Global Tech & Resources Spring ‘14 – What do I get as a Developer? Sandboxes ● “Partial Data Sandboxes– Salesforce introduces a new sandbox type: Partial Data Sandboxes ○ It includes the reports, dashboards, price books, products, apps, and customizations under Setup (including all of your metadata). ○ Additionally, as defined by your sandbox template, Partial Data sandboxes can include your organization's standard and custom object records, documents, and attachments up to 5 GB of data and a maximum of 10,000 records per selected object. A Partial Data sandbox is smaller than a Full sandbox and has a shorter refresh interval. You can refresh every 5 days. ● Sandbox User Email Addresses Modified on Refresh– Starting in Spring ’14, whenever you refresh a sandbox all user email addresses are modified to use an example domain. The Salesforce message transfer agent ignores emails that end with @example.com, so no emails are sent from a sandbox.”
  32. 32. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Developer? ● Sandbox User Email Addresses Modified on Refresh
  33. 33. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Developer? ● New User Interface for Monitoring Deployments The page for monitoring deployments has been redesigned and now provides real-time and in-depth statistics of Metadata API-based deployments. You can use this page to track the progress of deployments and troubleshoot failures.
  34. 34. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What do I get as a Developer? ● Visualforce ○ “Visualforce enhancements in Spring ’14 are focused on improving the experience of developing apps that combine Visualforce and JavaScript, including Salesforce1 and other mobile apps, along with some additional development improvements and other changes… ” ○ Visualforce Remote Objects—Developer Preview
  35. 35. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 What might be useful to the executive director; and to everyone else?
  36. 36. Global Tech & Resources Spring ‘14 – What might be useful to everyone? ● “These enhancements and changes affect how most users experience Salesforce.” ○ Chatter Files Sync– pilot ○ Using Topics for Objects to Organize Records ○ File Storage Per Paid User License Increased from 612 MB to 2 GB for Enterprise, Performance, and Unlimited Editions ○ Search More Fields for Users and Opportunities in Enhanced Lookups ○ Auto-Saving of Records with Lookup Values Now Supports Enhanced Lookup Searches ○ Salesforce mobile apps, including Salesforce1 and SalesforceA. ○ Chatter With Email-to-Groups, Topics, Salesforce Files Sync, and powerful ways to work in the feed, Chatter helps everyone in your organization stay connected and get more done faster.
  37. 37. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What might be useful to everyone? ● “These enhancements and changes affect how most users experience Salesforce.” – continued… ○ Analytics ■ Flexible Sorting in Reports ■ Floating Headers in Summary and Matrix Reports ■ Hide Unused Report Types ○ Activities – Repeat Tasks on a Flexible Schedule
  38. 38. Global Tech & Resources Spring ‘14 – What might be useful to everyone? Chatter Files Sync (pilot) ● “With Salesforce Files Sync enabled, you can search, filter, upload, and sync files right from the Files tab. ● Download the Salesforce Files client ● Sync most existing Chatter files. Once synced, the file is accessible in three places: the Salesforce Files folder on your desktop, the Synced filter on the Files tab in Chatter, and the synced filter in Salesforce1.”
  39. 39. Global Tech & Resources Spring ‘14 – What might be useful to everyone? Using Topics for Objects to Organize Records: ● “Allow users to add topics to records. Adding topics helps organize records, making them easier to find. ● Users can add topics to records and retrieve them using list views. For example, if you met a number of contacts at a conference, you might add the topic ‘User Conference 2014’ to their records.
  40. 40. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What might be useful to everyone? File Storage Per Paid User License Increased from 612 MB to 2 GB for Enterprise, Performance, and Unlimited Editions File storage includes files in attachments, the Documents tab, the Files tab, the File field, Salesforce CRM Content, Chatter (including user photos), and Site.com assets.
  41. 41. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What might be useful to everyone? ● “Search More Fields for Users and Opportunities in Enhanced Lookups “By default, enhanced lookups query a limited set of fields, known as Name fields, for each object. If your search for a record returns a large number of matches, such as a user with a common name, you can instead query all searchable fields for that record to narrow your results. In the enhanced lookup search dialog, select All Fields and enter other search terms unique to the record, such as the user’s email address.” “You can now enable enhanced lookups for opportunities. Also, enhanced lookups for both users and opportunities now support the All Fields search option.”
  42. 42. Global Tech & Resources Spring ‘14 – What might be useful to everyone? ● Auto-Saving of Records with Lookup Values Now Supports Enhanced Lookup Searches “When users are editing a record, if they enter a value in a lookup field then save the record without clicking the lookup icon Search lookup icon, Salesforce now automatically performs an enhanced lookup search if the object is configured to use enhanced lookups.” “By default, saving a record with a typed-in value in a lookup field performs a standard lookup, which queries a limited set of fields. Enhanced lookups allow you to query and search more fields per object and narrow your search results. Here’s what can result from the lookup search: ● One exact match—Assigns that value to the lookup field and automatically saves the record ● More than one possible match—Displays a drop-down list of matches for users to select from ● No matches—Displays an error”
  43. 43. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What might be useful to everyone? Salesforce mobile apps, including Salesforce1 and SalesforceA. Note: Salesforce1 from the browser: https://<server>.salesforce.com/one/one.app Areas of Differences between Salesforce1 and Full Site: ● Supported Salesforce data; Chatter feeds, groups, and profiles; Communities; Searching for information; Creating and editing records; Tasks and events; Approval requests; Notifications; The new Today feature; Supported Salesforce customizations ● Mash-ups between Salesforce1 and that particular mobile devices UI: such as Camera; and Today, which displays data from phone’s calendar
  44. 44. www.gtr.net/play-the-game Global Tech & Resources Spring ‘14 – What might be useful to everyone? ● Chatter With Email-to-Groups “Users can post to groups by sending emails from the email address associated with their Salesforce account. By default, this preference is turned off for your organization.”
  45. 45. Global Tech & Resources Spring ‘14 – What might be useful to everyone? ● Flexible Sorting in Reports ● Floating Headers in Summary and Matrix Reports ● Hide Unused Report Types ● Activities – Repeat Tasks on a Flexible Schedule
  46. 46. Global Tech & Resources ● Prepare for Release ● Educate Users ● Enjoy http://trust.salesforce.com/trust/maintenance/
  47. 47. Where Can I Find Spring ‘14 Resources for Me? ● Development User ○ Orders: http://www.youtube.com/watch? v=hhTyraghk4Y&list=PLjJeA2SstEtKlEe9Me51U2jOFHRhm7G_L&index=4 ● Communiations User ○ http://www.facebook.com/MarketingCloud ● Service Program User ○ Service Cloud -- Spring '14 New Features: http://www.youtube.com/watch?v=KXn1SoWkx6A ● Salesforce.com Administrator ○ SalesforceA: http://www.youtube.com/watch? v=LgpWEf7Vgy8&list=PLjJeA2SstEtKlEe9Me51U2jOFHRhm7G_L&index=3 ○ http://www.youtube.com/watch?v=sXg2w7bH0rQ ● Salesforce.com Developer ○ Salesforce1: https://developer.salesforce.com/docs/atlas.en-us.salesforce1. meta/salesforce1/setup_s1_intro.htm ○ https://www.udacity.com/course/ud162 ● Executive Director and Everyone Else ○ Salesforce Files: http://www.youtube.com/watch?v=7bQ3fQFCMZM&list=PLjJeA2SstEtKlEe9Me51U2jOFHRhm7G_L&index=2 Global Tech & Resources
  48. 48. www.gtr.net/play-the-game What are your take-aways? As a... ● Development User ● Communications User ● Service Program User ● Salesforce.com Administrator ● Salesforce.com Developer ● Salesforce User Global Tech & Resources As a connected nonprofit using Salesforce to… ● Fundraise ● Communicate ● Collaborate ● Serve
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