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Proving
Project Value
Priscilla Bahrey, PMP
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 1
Proving Project Value Overview
 Pre-Project
 Enterprise Strategic Objectives
 Project Selection
 During Project
 Proving Project Value
 Stakeholder Management & Communication
 Post Project
 Lessons Learned
 Project Benefits Realization
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 2
Pre-Project
 Enterprise Strategic Objectives
 Project Selection
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 3
Defining Value
Initiate CloseBuildEnterprise
analysis
Plan
Product/Service life cycle
Project life cycle
Project Charter:
Project scope (high level plan)
Key metrics
Success criteria
Stakeholder Analysis
Project authorization
 Maintenance
 Support
 Operations
Business Case:
• Project
justification
• Alternate
approaches
• Recommended
approach
• Expected
benefits
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 4
Project Selection Methods
 Organizational Strategic Objectives
 Cost/Benefit Analysis
 Value Analysis
 Net Present Value
 Return on Investment
Business Case Project Charter
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 5
Project Benefits Selection
 Sales Volume
 Market Share
 Profitability
 ROI
 Corporate Scorecard
 Reputation/Image
 Media presence
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 6
What is the Strategic Objective?
Financial
• Increase in
revenue
• Reduction in costs
• Overall financial
improvement
• Higher margins
Efficiency
• More with less
• Same with less
• Less with less
(while achieving
more)
Effectiveness
• Better results
• Customer
satisfaction
• Improved
performance
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 7
Aligning Strategic Objectives with Project Objectives
 Creating a line of sight from business or strategic objectives to
project objectives keeps the project team focused on the right things
 Organization Objectives
 Project Objectives
 Project Team Member Objectives
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 8
Strategic Objectives Framework
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 9
Benefits Definition
 Ensure project objectives are aligned with strategic objectives
 Define project objectives and success criteria
 Identify and quantify business benefits (how and when will be realized during
project and post-project)
 Develop key metrics to measure actual delivery
 Create communication processes to record progress and report to
stakeholders
2-30
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 10
During Project
 Proving Project Value
 Stakeholder Management & Communication
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 11
Proving Value
Initiate CloseBuildEnterprise
analysis
Plan
Product/Service life cycle
Project life cycle
Project Execution
Project Controls
Performance measurement
Project Status Reporting
Stakeholder Management and Communication
4-4
 Maintenance
 Support
 Operations
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 12
Stakeholder Importance Ranking
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 13
Stakeholder Priorities Ranking
 Measures the significance a stakeholder attaches to four fundamental
success criteria:
 Time
 Cost
 Scope
 Quality
 The stakeholder’s priorities are each assigned a ranking from 1 (the
highest priority) to 4 (the lowest priority)
 Each success criteria must be given a different ranking; there can be
no ties.
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 14
Stakeholder Priority Scoring System
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 15
Track Benefits
 Documentation and recording of benefits
 Articulation and communication of benefits
 Expectations management (magnitude, areas, timing)
 Alignment with corporate and organizational objectives and strategy
 Short vs. long-term
 Process vs. performance and capabilities (product related)
 Outputs vs. outcomes vs. benefits
2-31
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 16
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 17
Benefits Register
 Collects and lists the planned benefits
 Used to measure and communicate the delivery of benefits
 Initially based on the program business case and the organization’s
strategic plans
 Reviewed with stakeholders to develop appropriate performance
measures for each benefit
 Elaborated in next phase of the benefits life cycle and continually
updated
2-32
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 18
Project Status Meetings
 Proving value of deliverables
 Major deliverables
 Related interim deliverables
 Measuring against Key Metrics
 Explaining benefits to Stakeholders
Project Status Report
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 19
Communicating Value
 Reporting benefits at Milestones
 Realization of Key Metrics
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 20
Post Project
 Lessons Learned
 Project Benefits Realization
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 21
Delivering Value
Initiate CloseBuildEnterprise
analysis
Plan
Product/Service life cycle
Project life cycle
Transition planning
Administrative closure
Lessons learned
Closing procurements
 Maintenance
 Support
 Operations
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 22
Lessons Learned
 Shows value of the project to the organization
 Documented and applied to future projects:
 Procedures and practices
 Estimating information
 Preferred vendors
 Risks
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 23
Transition Project to Operations
 Transition capability to the receiving organization
 Change management post-project
 Monitor key metrics
 Monitor expected benefits beyond the project lifecycle
4-18
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 24
Measure Benefits
*From Managing Change in Organizations: A Practice Guide, Project Management Institute, Inc., 2013, Figure 5-9, 89.
Strategic
objective
• Respond to
new market
position
Benefits
• Change
organization
while
maintaining
work culture
Projects
• Redesign
jobs and
reengineer
business
• Introduce new
IT and
networking
systems
Measure of
success
• Encourage
acceptance of
new systems
• Methodology
accepted by
most
personnel
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 25
Project Benefits Realization
 Sales Volume
 Market Share
 Profitability
 ROI
 Corporate Scorecard
 Reputation/Image
 Media presence
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 26
Final Project Report
 Final Deliverables proving how Project supported Strategic Goals:
 Measurements of Key Metrics
 Benefits Realization
 Celebrating Success!
Final Project Report
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 27
Proving Project Value Review
 Pre-Project
 Enterprise Strategic Goals
 Project Selection
 During Project
 Proving Project Value
 Stakeholder Management & Communication
 Post Project
 Lessons Learned
 Project Benefits Realization
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 28
PDU
 PMI R.E.P. Number: 1999
 PMI Activity Name: Proving Project Value
 PMI Activity ID/Number: WBNR0813
 PDU Amount: 1 PDU
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 29
Courses
0503:
Effective Stakeholder
Communications
21 PDUs
2813:
Program Management
21 PDUs
www.globalknowledge.ca
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 30
Continue the Conversation
@gkcanada
© 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 31
Find Out More
www.globalknowledge.ca/knowledgecentre
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Proving Project Value

  • 2. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 1 Proving Project Value Overview  Pre-Project  Enterprise Strategic Objectives  Project Selection  During Project  Proving Project Value  Stakeholder Management & Communication  Post Project  Lessons Learned  Project Benefits Realization
  • 3. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 2 Pre-Project  Enterprise Strategic Objectives  Project Selection
  • 4. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 3 Defining Value Initiate CloseBuildEnterprise analysis Plan Product/Service life cycle Project life cycle Project Charter: Project scope (high level plan) Key metrics Success criteria Stakeholder Analysis Project authorization  Maintenance  Support  Operations Business Case: • Project justification • Alternate approaches • Recommended approach • Expected benefits
  • 5. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 4 Project Selection Methods  Organizational Strategic Objectives  Cost/Benefit Analysis  Value Analysis  Net Present Value  Return on Investment Business Case Project Charter
  • 6. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 5 Project Benefits Selection  Sales Volume  Market Share  Profitability  ROI  Corporate Scorecard  Reputation/Image  Media presence
  • 7. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 6 What is the Strategic Objective? Financial • Increase in revenue • Reduction in costs • Overall financial improvement • Higher margins Efficiency • More with less • Same with less • Less with less (while achieving more) Effectiveness • Better results • Customer satisfaction • Improved performance
  • 8. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 7 Aligning Strategic Objectives with Project Objectives  Creating a line of sight from business or strategic objectives to project objectives keeps the project team focused on the right things  Organization Objectives  Project Objectives  Project Team Member Objectives
  • 9. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 8 Strategic Objectives Framework
  • 10. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 9 Benefits Definition  Ensure project objectives are aligned with strategic objectives  Define project objectives and success criteria  Identify and quantify business benefits (how and when will be realized during project and post-project)  Develop key metrics to measure actual delivery  Create communication processes to record progress and report to stakeholders 2-30
  • 11. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 10 During Project  Proving Project Value  Stakeholder Management & Communication
  • 12. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 11 Proving Value Initiate CloseBuildEnterprise analysis Plan Product/Service life cycle Project life cycle Project Execution Project Controls Performance measurement Project Status Reporting Stakeholder Management and Communication 4-4  Maintenance  Support  Operations
  • 13. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 12 Stakeholder Importance Ranking
  • 14. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 13 Stakeholder Priorities Ranking  Measures the significance a stakeholder attaches to four fundamental success criteria:  Time  Cost  Scope  Quality  The stakeholder’s priorities are each assigned a ranking from 1 (the highest priority) to 4 (the lowest priority)  Each success criteria must be given a different ranking; there can be no ties.
  • 15. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 14 Stakeholder Priority Scoring System
  • 16. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 15 Track Benefits  Documentation and recording of benefits  Articulation and communication of benefits  Expectations management (magnitude, areas, timing)  Alignment with corporate and organizational objectives and strategy  Short vs. long-term  Process vs. performance and capabilities (product related)  Outputs vs. outcomes vs. benefits 2-31
  • 17. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 16
  • 18. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 17 Benefits Register  Collects and lists the planned benefits  Used to measure and communicate the delivery of benefits  Initially based on the program business case and the organization’s strategic plans  Reviewed with stakeholders to develop appropriate performance measures for each benefit  Elaborated in next phase of the benefits life cycle and continually updated 2-32
  • 19. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 18 Project Status Meetings  Proving value of deliverables  Major deliverables  Related interim deliverables  Measuring against Key Metrics  Explaining benefits to Stakeholders Project Status Report
  • 20. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 19 Communicating Value  Reporting benefits at Milestones  Realization of Key Metrics
  • 21. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 20 Post Project  Lessons Learned  Project Benefits Realization
  • 22. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 21 Delivering Value Initiate CloseBuildEnterprise analysis Plan Product/Service life cycle Project life cycle Transition planning Administrative closure Lessons learned Closing procurements  Maintenance  Support  Operations
  • 23. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 22 Lessons Learned  Shows value of the project to the organization  Documented and applied to future projects:  Procedures and practices  Estimating information  Preferred vendors  Risks
  • 24. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 23 Transition Project to Operations  Transition capability to the receiving organization  Change management post-project  Monitor key metrics  Monitor expected benefits beyond the project lifecycle 4-18
  • 25. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 24 Measure Benefits *From Managing Change in Organizations: A Practice Guide, Project Management Institute, Inc., 2013, Figure 5-9, 89. Strategic objective • Respond to new market position Benefits • Change organization while maintaining work culture Projects • Redesign jobs and reengineer business • Introduce new IT and networking systems Measure of success • Encourage acceptance of new systems • Methodology accepted by most personnel
  • 26. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 25 Project Benefits Realization  Sales Volume  Market Share  Profitability  ROI  Corporate Scorecard  Reputation/Image  Media presence
  • 27. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 26 Final Project Report  Final Deliverables proving how Project supported Strategic Goals:  Measurements of Key Metrics  Benefits Realization  Celebrating Success! Final Project Report
  • 28. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 27 Proving Project Value Review  Pre-Project  Enterprise Strategic Goals  Project Selection  During Project  Proving Project Value  Stakeholder Management & Communication  Post Project  Lessons Learned  Project Benefits Realization
  • 29. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 28 PDU  PMI R.E.P. Number: 1999  PMI Activity Name: Proving Project Value  PMI Activity ID/Number: WBNR0813  PDU Amount: 1 PDU
  • 30. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 29 Courses 0503: Effective Stakeholder Communications 21 PDUs 2813: Program Management 21 PDUs www.globalknowledge.ca
  • 31. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 30 Continue the Conversation @gkcanada
  • 32. © 2015 Global Knowledge Training LLC. All rights reserved. 8/14/2015 Page 31 Find Out More www.globalknowledge.ca/knowledgecentre On-demand & live webinars, white papers, blog...

Editor's Notes

  1. Prog std - 37
  2. 12 Course Title
  3. Between this slide and next, the priority ranking system needs to be explained so that the upcoming exercise runs smoothly.
  4. This slide presents a quick review. Students will use this priority ranking system in the upcoming exercise. The point to emphasize is that stakeholders cannot tell the project manager that every aspect of the project is of equally high priority. The scale forces stakeholders to prioritize the constraints that are of most importance to them.
  5. Prog std - 37
  6. Introduce the term milestones. Milestones are reporting increments. Some are natural, but others are artificially created in order to encourage reporting. Many milestones relate to decision points, which are opportunities for key stakeholders to be involved in decision making. The change control system also introduces decision points where stakeholder involvement is required. The term decision point is synonymous with decision gate.
  7. The term “lessons learned” is the catchall phrase for any technique that helps an organization to capture the benefits of experience gained on projects. Lessons learned that are recorded and taken advantage of can save a huge amount of expense on future projects. By capturing lessons learned, organizations develop their project management expertise. From an organizational perspective, learning from experience means integrating the lessons learned into procedures and practices so that others can benefit from the experience.
  8. The ultimate purpose of change is to contribute to the organization’s cont. growth and to sustain its competitive advantage.