How IT Pros Can Get and Stay Relevant in the Cloud
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How IT Pros Can Get and Stay Relevant in the Cloud

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The shift to cloud computing is about a lot more than just adopting new technology. It's a total business transformation. As an IT professional, are you prepared for the changing roles in the cloud? ...

The shift to cloud computing is about a lot more than just adopting new technology. It's a total business transformation. As an IT professional, are you prepared for the changing roles in the cloud? If not, you need to arm yourself with information about how IT jobs are evolving and what new skills are needed in the new cloud-focused landscape.
Hank Marquis, our resident cloud expert, will uncover:

• Why and how cloud computing is changing IT job roles
• Which roles are changing and what to do about it
• How to become cloud ready, stay relevant, and not get left behind

https://www.brighttalk.com/webcast/10193/120367

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How IT Pros Can Get and Stay Relevant in the Cloud How IT Pros Can Get and Stay Relevant in the Cloud Presentation Transcript

  • How IT Pros Can Get and Stay Relevant in the Cloud Hank Marquis August 20, 2014
  • Hank Marquis (PhD, FBCS CITP)  Global Knowledge Practice Director for Cloud Solutions  32 years IT (really?!)  OGC author, ITIL reviewer  Fortune 50 to startup service management experience  15 years of ASP and cloud experience © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 2
  • Agenda  IT professionals today  Cloud and the shift for IT organizations  Cloud and the shift for IT professionals  Get ready for the shift! © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 3 View slide
  • The Current Roles of IT Professionals  Network engineer  Application developer  System administrator  Service desk analyst  Enterprise architect  Service manager © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 4 View slide
  • NIST Cloud Computing Standard Private Cloud Software as a Service (SaaS) On-Demand Self-Service Community Cloud Public Cloud Platform as a Service (PaaS) Broad Network Access Rapid Elasticity Hybrid Cloud Infrastructure as a Service (IaaS) Measured Service Resource Pooling (including virtualization) Four Deployment Models Three Service Models Five Essential Features (Technologies) © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 5
  • Shifting Control over IT Resources Networks Servers Operating Systems Storage Deployed Application Settings Software as a Service Platform as a Service Infrastructure as a Service Nothing as a Service control limited control no control © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 6
  • Today: IT Pros Organized by Silo Storage Compute Network Business Analyst AppDev Project Mgmt App OPS ITIL/ITSM Compliance/Governance © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 7
  • Tomorrow: Automation Does More Work Storage Compute Network Business Analyst Cloud AppDev Project Mgmt App Operating System SDN API SDN API SDN API Cloud OPS ITIL/ITSM Compliance/Governance © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 8
  • The Day After Tomorrow: Automated Applications Storage Compute Network Business Analyst Cloud DevOps Project Mgmt Operating System SDN API SDN API SDN API Cloud App Service Management Compliance/Governance © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 9
  • Cloud Has Changed the IT Business Model  Most of the pieces of cloud computing have been around for a while, some for decades  The supporting technology has caught up  Faster Internet backbone  Larger storage devices  “Anywhere” infrastructure has grown  Converged technologies © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 10
  • A Shift to Supporting the Browser, Not the Hardware BYOD Cloud Services © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 11
  • A Shift is Underway!  IT is no longer simply a department  Provides shared service functionality to the entire organization  Impacts effectiveness and efficiency of all departments  IT has to act as “internal consultant” on technology  Ensuring effective and efficient investments  Consideration of full lifecycle management  Understanding and leveraging technology advancements © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 12
  • Shifts in IT Organizations Old: Traditional IT New: IT in Cloud Environments What do this mean to you? Goal Operations and uptime Service delivery •Must demonstrate ROI Impact Support Business impacting •Must align with business needs Organizational Structure Specialization and silos Multi-disciplinary, converged teams •Need broad understanding of multiple technologies Control IT provisions and manages end-user devices Self-provisioning and BYOD •Less focus in IT on device maintenance © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 13
  • Organizational IT Requirements  Deliverers of IT  High-end skill sets required to deliver IT  For example, IT pros who work for cloud service providers  Consumers of IT  IT pros must be business-savvy and service managers  For example, IT pros in the SMB market will likely be service managers © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 14
  • New IT Roles Will Emerge out of Need Cloud Engineer Cloud Developer Cloud Administrator Cloud Support Analyst Cloud Security Pro Cloud Service Manager © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 15
  • New Role: Cloud Engineer Description • Perform the implementation, operational support, maintenance, and optimization of network hardware, software, and communication links of the cloud infrastructure New Skills • Heavy analytical skills coupled with deep technology knowledge • Broad understanding of technology and systems • Capacity management, planning, demand forecasting, and trending analysis • Cloud and virtualization essentials, virtualized infrastructure Current Skills • Expertise in networking hardware, protocols, for example CCNA, etc. • Understanding of new cloud terms © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 16
  • Shifting Role: Cloud Security Professional Description • Responsible for for all aspects of security for the organization’s cloud solutions, and helps identify and mitigate possible risks • Works closely with the organization to understand their needs and potential risks New Skills • Understanding of cloud terminology and security models • Work with business to allow greater access to services without compromising the security of the company Current Skills • Understanding of enterprise network security and services offered © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 17
  • Shifting Role: Cloud Developer Description • Design and develop application software • App development for cloud (SaaS) and/or service development on cloud (PaaS) New Skills • Cloud development: AJAX, HTML, XML, REST API, cloud networking, operating system APIs • DevOps, cloud essentials, virtualization essentials, virtual machines, cloud system management tools, orchestrations tools, heightened security, and distributed architecture of platforms Current Skills • Perl, PHP, Python, Java, C programming languages • Oracle, SQL, MySQL, etc. © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 18
  • Shifting Role: Cloud Support Analyst Description • Support remote workers, BYOD at a variety of locations • Support service provisioning using multiple configurations and technologies New Skills • Additional skills required to support multiple technologies in multiple configurations in multiple environments, including virtual • Enhanced communications, troubleshooting, and relationship skills Current Skills • Foundational help desk skills © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 19
  • Evolution of IT Jobs: You’ve Got to Keep Changing with the Market Jack of all trades Specialist (messaging and security) Jack of all trades + supplemental knowledge in many new areas © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 20
  • The New IT Professional Must be Business-Minded and Multi-Disciplinary Process: Business Processes, ITIL Foundations, Vendor Management People: Leadership and Communications Skills Technology: Technical expertise + baseline technical knowledge in new areas © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 21
  • Good News: Current IT Skills are Valid Leadership and Communication Skills • + Skill Sets Business Process • + Skill Sets Technology • + Broaden Technical Baseline Skill Set © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 22
  • Critical Skills Development: Leadership and Communication Leadership Active Leadership Strategic Decision Making Communication Communicating for Clarity Assertive Communication Presentation Skills Conflict Resolution Influence and Change Management The Power of Influence in the Workplace Leading Transformation Consultative Skills © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 23
  • Critical Skills Development: Business Processes Methodologies ITIL Foundations Cloud Essentials Project Management IT Project Management Risk Management Vendor Management © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 24
  • Critical Skills Development: IT Cross-Training Networking Infrastructure, Virtualization Security BYOD, Firewall, Policy, VPN Software Development Mobile, HTML 5, Java © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 25
  • In Summary…  IT roles are shifting with the cloud  Consider building on your skills  Get ready for the new wave! © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 26
  • Learn More Recommended Global Knowledge Courses  Cloud Essentials  Cloud and Virtualization Essentials  Virtualized Data Center and Cloud Infrastructure Request an On-Site Delivery  We can tailor our courses to meet your needs  We can deliver them in a private setting Visit Our Knowledge Center  Assessments  Blog  Case Studies  Demos  Lab Topologies  Special Reports  Twitter  Videos  Webinars  White Papers © 2014 Global Knowledge Training LLC. All rights reserved. 8/22/2014 Page 27
  • Thank You for Attending For more information contact us at: www.globalknowledge.com | 1-800-COURSES | am_info@globalknowledge.com