The Missing Link Between SharePoint and the End User Community<br />By Mark Miller Founder and EditorEndUserSharePoint.com...
Welcome<br />
Mark Miller, Founder and Editor<br />3<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
I am not a Geek<br />4<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
I live in New York City.<br />5<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
EndUserSharepoint.com<br />Community of SharePoint Authors<br />1,600 articles<br />11,000 comments<br />50,000 page views...
SharePoint Evangelist<br />7<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
What is the agenda for the next hour?<br />
Examine Existing SharePoint Knowledge<br />9<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
What’s Missing: The Sweet Spot<br />10<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Take Aways and Resources<br />11<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Q&A<br />
Examine Existing State of Affairs<br />
Frustrating Scenarios<br />14<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Phone Your Credit Card Company<br />Automated Message:<br />Please enter your 16 digit account number, followed by the # s...
First Visit to a Doctor’s Office<br />16<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Paper Work for a New Home Loan<br />17<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
SharePoint Can Help: Store Process Display<br />18<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Store: Lists and Libraries<br />19<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Process: Workflow<br />20<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Display: Web Parts<br />21<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Enhancements are Even Better<br />22<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Easy Tabs<br />23<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Graphs and Charts<br />24<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
jQuery Solutions<br />25<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Q&A<br />
What’s Missing: The Sweet Spot<br />
Investigate the REAL Business Processes<br />“40% of workers ignore company rules because they have developed better ways ...
Workflow<br />Loan Application is in SharePoint <br />Processor reviews loan<br />Underwriter reviews loan<br />Approved?<...
The REAL Process: Information is in Different Places<br />Customer Service<br />HR<br />Finance<br />Loan Management<br />...
The REAL Process: Changes on the Fly<br />Customer Account Info<br />What is happening in my dept?<br />Reroute Loans?<br ...
Key Concept<br />“SharePoint is best for procedures. It is not ideal for process adaptability.”<br />Derek MiersFinding th...
Q&A<br />
Demo<br />
Q&A<br />
Six Guaranteed Ways to Kill Productivity<br />
Repetitious Work<br />37<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Missing/Incomplete Information<br />38<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Dated Processes or Procedures<br />39<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Low Morale<br />40<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Rework/Poor Quality Work<br />41<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Lack of Expertise<br />42<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Q&A<br />
Take Aways<br />
Resources on BPM<br />45<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
BPM Primer by Colin Teubner<br />46<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Finding the Sweet Spot by Derek Miers<br />47<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Free eBookKill the Things That Kill Productivity<br />48<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
Q&A<br />
Thank You<br />By Mark Miller Founder and EditorEndUserSharePoint.comSharePoint EvangelistGlobal360<br />
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Missing Link Between SharePoint and the End User Community

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  • Original Presentation Location: SharePoint Saturday TampaOriginal Presentation Date: 2010-06-26Presenters: Mark Miller and Scott Kirkland
  • Images:Mark Miller at SharePoint Saturday DCMark Miller and Joel Oleson at SharePoint Conference 2009, Las VegasMark Miller
  • Mark Miller is founder and editor of EndUserSharePoint.com. He is an internationally recognized proponent for the expansion of End User education for the SharePoint platform. Mark has been an independent technical trainer since 1996 for companies such as Hewlett Packard, SGI, Autodesk, Credit Suisse and Charles Scwab.Mark built and delivered the XML curriculum at New School University in New York City.In 2002 as an author for Wiley Publications, what published what many consider to be the industry standard for VoiceXML usage: VoiceXML – 10 Projects to Voice Enable Your Web Site. He has also been published by Sys-Con Publications, publishers of the XML Journal, for his work in creating dynamically generated courseware through the use of XML and XSLT.
  • Mark’s motto is “No Geek-Speak” for SharePoint WSS, MOSS and 2010.
  • He lives in New York City with his wife, two children, one dog, one gerbil, one turtle and eight goldfish.
  • EndUserSharePoint.com is one of the largest web sites in the world for SharePoint. There are over 1600 articles, written by 70 community oriented authors. In addition to the web site, EUSP also runs the SharePoint Community Calendar, SharePoint Community Web Part Wiki and Stump the Panel, a SharePoint Q&amp;A Community resource.
  • Mark is the SharePoint Community Evangelist for Global 360, where he talks about the disparity between real world solutions utilizing Business Process Management and the current level of the Power User Community in SharePoint.As an evangelist, his mission is to educate the business users of SharePoint, showing them how to best utilize the platform to solve recurring business problems through the use of business analytics and automated processes.
  • The agenda for this presentation.
  • Redo ImageExamine existing SharePoint knowledge. What are the various levels of SharePoint users attending the presentation. Who are we speaking to at this presentation.
  • Power Users of SharePoint will hit a ceiling of usability after a year or two of daily SharePoint usage and management. What needs to be done in the mental space between SharePoint and the Power User that will allow the user to continue to grow in their SharePoint education while providing more value to the company.
  • Redo ImageAlong with the presentation, we will provide printed resources and links for download of various 101 type papers for participants who are interested in pursuing Business Process Management as an addendum to their SharePoint research.
  • Take a breath. Check in and make sure everyone is in the same place.
  • Redo ImageLet’s examine some basic concepts through the use of user stories…
  • … by looking at three scenarios that usually get me frustrated within a matter of seconds.
  • Redo Frustration Scenario
  • Redo Image for 2010
  • Take a breath. Check in and make sure everyone is in the same place.
  • Redo Image
  • Redo Image to rep a productivity killer
  • Redo Image
  • Redo Image
  • Redo Image
  • Redo Image
  • Redo Image
  • Redo Image
  • Redo Image
  • Original Presentation Location: SharePoint Saturday TampaOriginal Presentation Date: 2010-06-26Presenters: Mark Miller and Scott Kirkland
  • Missing Link Between SharePoint and the End User Community

    1. 1. The Missing Link Between SharePoint and the End User Community<br />By Mark Miller Founder and EditorEndUserSharePoint.comSharePoint EvangelistGlobal360<br />
    2. 2. Welcome<br />
    3. 3. Mark Miller, Founder and Editor<br />3<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    4. 4. I am not a Geek<br />4<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    5. 5. I live in New York City.<br />5<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    6. 6. EndUserSharepoint.com<br />Community of SharePoint Authors<br />1,600 articles<br />11,000 comments<br />50,000 page views a week<br />13,500 newsletter subscribers<br />6<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    7. 7. SharePoint Evangelist<br />7<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    8. 8. What is the agenda for the next hour?<br />
    9. 9. Examine Existing SharePoint Knowledge<br />9<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    10. 10. What’s Missing: The Sweet Spot<br />10<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    11. 11. Take Aways and Resources<br />11<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    12. 12. Q&A<br />
    13. 13. Examine Existing State of Affairs<br />
    14. 14. Frustrating Scenarios<br />14<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    15. 15. Phone Your Credit Card Company<br />Automated Message:<br />Please enter your 16 digit account number, followed by the # sign.<br />5 seconds later<br />Hi. This is Bob.<br />May I have your 16 digit account number, please.<br />15<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    16. 16. First Visit to a Doctor’s Office<br />16<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    17. 17. Paper Work for a New Home Loan<br />17<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    18. 18. SharePoint Can Help: Store Process Display<br />18<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    19. 19. Store: Lists and Libraries<br />19<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    20. 20. Process: Workflow<br />20<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    21. 21. Display: Web Parts<br />21<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    22. 22. Enhancements are Even Better<br />22<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    23. 23. Easy Tabs<br />23<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    24. 24. Graphs and Charts<br />24<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    25. 25. jQuery Solutions<br />25<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    26. 26. Q&A<br />
    27. 27. What’s Missing: The Sweet Spot<br />
    28. 28. Investigate the REAL Business Processes<br />“40% of workers ignore company rules because they have developed better ways to get work done.”<br />28<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    29. 29. Workflow<br />Loan Application is in SharePoint <br />Processor reviews loan<br />Underwriter reviews loan<br />Approved?<br />Book Loan<br />Rejected?<br />Notify Customer<br />Manual Tasks:<br /> Review docs in file<br /> Call client for add’l info<br /> Prepare Good Faith Estimate<br /> Underwrite loan<br /> Prepare loan for closing<br />29<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    30. 30. The REAL Process: Information is in Different Places<br />Customer Service<br />HR<br />Finance<br />Loan Management<br /> Audit<br />Loan Servicing<br />30<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    31. 31. The REAL Process: Changes on the Fly<br />Customer Account Info<br />What is happening in my dept?<br />Reroute Loans?<br />Capture Docs?<br />Loan Application is in SharePoint <br />Processor reviews loan<br />Underwriter reviews loan<br />Loan Application is scanned and indexed<br />Approved?<br />Book Loan<br />Rejected?<br />Notify Customer<br />Manual Tasks:<br /> Review docs in file<br /> Call client for add’l info<br /> Prepare Good Faith Estimate<br /> Underwrite loan<br /> Prepare loan for closing<br />Other Docs?<br />Automate Tasks?<br />31<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    32. 32. Key Concept<br />“SharePoint is best for procedures. It is not ideal for process adaptability.”<br />Derek MiersFinding the Sweet Spot<br />32<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    33. 33. Q&A<br />
    34. 34. Demo<br />
    35. 35. Q&A<br />
    36. 36. Six Guaranteed Ways to Kill Productivity<br />
    37. 37. Repetitious Work<br />37<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    38. 38. Missing/Incomplete Information<br />38<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    39. 39. Dated Processes or Procedures<br />39<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    40. 40. Low Morale<br />40<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    41. 41. Rework/Poor Quality Work<br />41<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    42. 42. Lack of Expertise<br />42<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    43. 43. Q&A<br />
    44. 44. Take Aways<br />
    45. 45. Resources on BPM<br />45<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    46. 46. BPM Primer by Colin Teubner<br />46<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    47. 47. Finding the Sweet Spot by Derek Miers<br />47<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    48. 48. Free eBookKill the Things That Kill Productivity<br />48<br />Copywrite 2009-2010 EndUserSharePoint.com<br />
    49. 49. Q&A<br />
    50. 50. Thank You<br />By Mark Miller Founder and EditorEndUserSharePoint.comSharePoint EvangelistGlobal360<br />
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