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How are Businesses Using SharePoint? 2010 Survey Results

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Get full survey results report at http://www.Global360.com/download/Sharepoint-Survey. …

Get full survey results report at http://www.Global360.com/download/Sharepoint-Survey.

Results of the "How are Businesses using Microsoft® SharePoint® in the Enterprise? Market Survey 2010". The survey was conducted to determine the breadth and depth of SharePoint usage in the market today, understand how companies are driving value out of their implementations, and identify challenges related to their investment.

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  • Without 886 people, this survey would not have been possible. Now, it is 886 and you who are contributing and sharing this knowledge about how SP is being used. Compare Your Answers. Look for new opportunities with SP based upon what others are doing. Get the Global 360, AIIM, and other surveys and discuss with your peers.
  • Show Global 360 survey results
  • #1: Are you currently using or considering using SharePoint within your organization?Show pie chart of results for visual effect
  • “If we were to compare the results in the physical world, SharePoint 2003 would be the size of earth, SharePoint 2010 would be the size of Mars and SharePoint 2007 would be the size of …. Jupiter!”
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • #2: How widespread is the deployment and usage of SharePoint within your organization?67% of SharePoint deployments are enterprise-wide.We are assuming the attendees will have a copy of the survey, so we can shorten the labels
  • Although wide spread adoption was seen across all industries, participants from the Manufacturing vertical demonstrated the highest rate of enterprise wide deployments at over 88%. At the other end of the spectrum, respondents in Insurance and Government organizations reported enterprise wide deployment in 42% and 50% of their environments, respectively.
  • #3: How are you currently using, or plan to use, your SharePoint investment?+44% expand use to strategic business needs: workflows, BPM and custom applications
  • Businesses that once viewed SharePoint as the “go to” place for content are extending its role into “the place where business gets done”. The survey allowed participants to provide multiple answers to how SharePoint was being used in their businesses. Even though portal and content management ranked highest at 66%, the ability to manage content in the context of a business process was seen in over half of the organizations surveyed. Now that SharePoint 2010 is enterprise capable, it should be anticipated that more organizations will build and customize business applications leveraging their SharePoint infrastructure.
  • #3: How are you currently using, or plan to use, your SharePoint investment?3rd party vendors can help improve the user experience.As data becomes more strategic, backup, securty and storage become more important.AIIM showed BPM and Workflow to be considered by 60% in the next 18 months+44% expand use to strategic business needs: workflows, BPM and custom applications51% of the organizations surveyed commented on the extensive development time required for building business applications and the lack of easy-to-use interfaces for business users. Many of these organizations are turning to online communities or third-party vendors. These communities and vendors are increasingly providing access to SharePoint web parts free-of-charge or natively within their business applications to reduce development time and improve the user experience with SharePoint applications.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • #10: In your opinion, what do you believe is the most challenging issue with your SharePoint implementation?Over ½ respondents indicated that between 25-100% of their documents within SharePoint are used for mission critical business apps.However, development time and effort required to build business applications was ranked as the most challenging SharePoint issue.30% say development time and effort required to build business applications was the biggest issue
  • What do you believe is the most challenging issue with your SharePoint implementation? 24% answered other.Other “top answers” were: (1) Governance, (2) Knowledge/Experience with SharePoint, (3) End User adoption and training
  • 51% of the organizations surveyed commented on the extensive development time required for building business applications and the lack of easy-to-use interfaces for business users. Many of these organizations are turning to online communities or third-party vendors. These communities and vendors are increasingly providing access to SharePoint web parts free-of-charge or natively within their business applications to reduce development time and improve the user experience with SharePoint applications.As mentioned in the previous section, nearly 21% of users saw the lack of intuitive and easy-to-use interfaces offered from SharePoint out-of-the-box as one of their biggest challenges with the platform. When asked specifically to rate user experiences, 77.9% of survey participants agreed that SharePoint is not completely adequate and could use improvements, while only 17.6% said it was adequate for their needs.Application development teams working with SharePoint will need to realize that people want one business application to get all of their work done, in addition to their email application. With the enterprise readiness and baDaily use of search engines like Google is placing vast amounts of information and content at people’s fingertips. Additionally, people have increased availability of applications and gadgets (e.g., RSS readers, email portals, IM, news portals, etc.) in their personalized search engine pages or on devices like their iPhone. The increased convenience and speed of access to information in their personal lives is placing an increasing expectation on corporate infrastructure platforms like SharePoint to do the same. For example, with easy access to mission-critical content being provided via SharePoint to support business process management initiatives, business users will be demanding increased access to other legacy or application data within the same user experience in order to help them get their work done. Recent industry research reveals that information and process workers might access as many as 14 different applications to complete their work. Access to legacy or other application data will become increasingly important for SharePoint end users. Organizations choosing to use SharePoint as the place to do business will benefit greatly from increased user productivity resulting from the consolidation of application and data interfaces into a personalized application experience for business users.gs of tricks offered by SharePoint 2010’s broad functionality and partner applications, delivering that one business application experience can be a realistic objective for organizations.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • #8: What practice do you use to create and modify changes to your SharePoint workflows?52% of organizations use native Microsoft tools to create and modify workflows, however over 80% say SharePoint does not provide adequate experience out-of-the-box.More than ½ of organizations use native Microsoft tools to create and modify workflows
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Over 80% say SharePoint does not provide an adequate experience out of the box.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • 55% of SharePoint users model business processes in Visio.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • 27% say that over ½ of documents are mission-criticalIt was surprising to learn that nearly 27% of survey participants claim that over half of the documents stored and managed with SharePoint are supporting mission-critical business processes. With the increasing importance of documents being stored in SharePoint, more attention will have to be paid to organizing, managing, and protecting those assets.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • An average company with 1000 employees generates over 7.2 million pieces of paper in one year. Organizations are clearly motivated to move paper-based content into a digital, secure shared environment, while keeping costs under control. Paper is an expensive habit. The cost of managing each sheet can reach 31 times the purchasing cost of paper10 . To reduce this cost, many organizations are coupling scan and capture applications to drive content in a managed fashion into SharePoint faster, reducing the cost of managing their paper 3x11.
  • Transcript

    • 1. 2010 Survey Results:How Are Businesses Using SharePoint?
    • 2. Join the Twitter conversation by using hashtag
      #SharePointSurvey
    • 3. Thank you to 886 SharePoint pros who took survey
    • 4. Question
      Are you currently using or considering using SharePoint within your organization?
    • 5. Global 360 Survey Results
      Considering SharePoint = 01%
      Not considering SharePoint = 00%
      Own SharePoint and are using today (2003) = 08%
      Own SharePoint and are using today (2007) = 81%
      Own SharePoint and are using today (2010) = 08%
      Own SharePoint but do not have it deployed = 02%
    • 6. Are you currently using or considering using SharePoint within your organization?
    • 7.
    • 8. Tweet #SharePointSurvey
      81% of companies who own SharePoint use 2007
    • 9. Question
      How widespread is the deployment and usage of SharePoint within your organization?
    • 10. Global 360 Survey Results
      Using within team site or single SharePoint project site = 4.94%
      Limited SharePoint sites ordepartmental use (1 to 3) = 11.03%
      Several departments(4 or more) = 16.98%
      Enterprise wide deployment of SharePoint = 67.00%
    • 11. How widespread is the deployment and usage of SharePoint within your organization?
    • 12. Who has deployed SharePoint enterprise wide?
      Insurance
      42%
      Government
      50%
      Manufacturing
      88%
    • 13. Tweet #SharePointSurvey
      88% of manufacturers who own SharePoint roll out enterprise wide
    • 14. Question
      How are you currently using, or plan to use, your SharePoint investment?
    • 15. Global 360 Survey Results
      Content Repository Only = 37.56%
      Enterprise Content Management = 54.43%
      Portal and Web Content Management = 66.01%
      Document Workflow = 67.24%
      Business Process Management = 55.91%
      Custom Applications = 44.83%
    • 16. How widespread is the deployment and usage of SharePoint within your organization?
    • 17. 1999
      2003
      2007
      2010
      SP vsFileshare
      Search
      Manage Meta Data
      Find ability
      CollaborationShare AcrossBusiness
      What is this thing?
    • 18. 37%
      Content
    • 19. Tweet #SharePointSurvey
      37% use SharePoint exclusively as a content repository
    • 20. 67%
      Workflow
    • 21. Tweet #SharePointSurvey
      #1 CIO Priority:
      Improving Business
      Processes
    • 22. Shedding its Image
      “go to place for content”
      “Where business gets done”
    • 23. Most Popular Third Party Tools
      Security and Rights Management
      Workflow/BPM
      Search/Analytics
      Records Management
      Classification/Taxonomy
      Archiving
      Back-up Support
      Social Computing
      Storage Management
      Data Migration Tools
    • 24. Question
      What do you believe is the most challenging issue with your SharePoint implementation?
    • 25. Global 360 Survey Results
      Lack of intuitive, easy to use interface
      for business users = 20.98%
      Development time and effort required
      to build business applications = 30.03%
      Inability to manage multiple document
      workflow = 3.74%
      Limited real time reporting and analytics
      on workflows or processes = 8.76%
      Inability to manage role or skills based
      work assignments = 6.03%
      Other = 24.43%
    • 26. What do you believe is the most challenging issue with your SharePoint implementation?
    • 27. Dev Time
      30%
    • 28. The Big “Other”
      Governance
      Knowledge/Experience with SharePoint
      End User Adoption andTraining
    • 29. Tweet #SharePointSurvey
      30% of users are frustrated w/ default user interface
    • 30. The iGoogle Effect
      Users, Community, Speed, and You
    • 31. Question
      What practice do you use to create and modify changes to your SharePoint workflows?
    • 32. Global 360 Survey Results
      Developers using Visual Studio and
      SharePoint Workflow out of the box = 50%
      SharePoint Designer = 13%
      Developers using third party workflow
      development tools (e.g. K2, Nintex, etc.) = 14%
      Business analysts using third party process
      modeling tools = 4%
      Organization utilizes a third party business process
      management system or platform with SharePoint = 3%
      Other = 16%
    • 33. Create and modify changes to SharePoint workflows?
    • 34. 22% Required More Sophisticated Modeling
    • 35. Question
      Which statement best represents your opinion of the SharePoint user application experience?
    • 36. Global 360 Survey Results
      SharePoint has a great user experience
      out-of-the-box and is adequate for our needs = 18%
      SharePoint user experience is somewhat adequate
      but requires additional in-house design and development = 60%
      SharePoint user experience is inadequate and requires
      third party products and services to improve the
      application interface = 8%
      SharePoint user experience is inadequate but we don’t
      have the time or resources to invest in improvements = 10%
      User experience is not important = 0%
      No opinion = 4%
    • 37.
    • 38. Needs work
      Needs work
      Needs work
      I love it.
      Needs work
    • 39. Question
      What tools does your organization primarily use for modeling/mapping existing or new business processes?
    • 40. Global 360 Survey Results
      None = 6%
      Paper = 6%
      PowerPoint, Word, Excel = 23%
      Microsoft Visio = 55%
      Business Process Management System (BPMS)
      modeling tool = 7%
      Business Process Analysis (BPA) tool = 3%
    • 41. Tools used for modeling/mapping existing or new business processes?
    • 42. Familiar Tools
      78%
    • 43. Familiar tools…
      55%
      Microsoft
      Visio
    • 44. Question
      Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?
    • 45. Global 360 Survey Results
      None = 10.81%
      1-25% = 38.47%
      25-50% = 23.92%
      50-75% = 17.72%
      75-100% = 9.08%
    • 46. 27%
      Do You Trust it That Much?
    • 47. Question
      How do you capture and manage content within SharePoint?
    • 48. Global 360 Survey Results
      Use SharePoint out-of-the-box = 69.20%
      Custom develop any capture or management
      requirements = 20.00%
      Leverage third party products to capture docs into
      SharePoint (such as KnowledgeLake) = 3.35%
      Leverage third party products outside of SharePoint
      (e.g. Filenet, Documentum, etc.) = 3.10%
      Other = 4.26%
    • 49. The average company with 1000 employees generates over 7.2 millionpieces of paper in one year
    • 50. Over 1 Million Docs
    • 51. Question
      How do you expose legacy or other application data to your SharePoint users?
    • 52. Global 360 Survey Results
      Access data through a separate native
      legacy/application interface = 31.00%
      SharePoint Data is integrated into a different
      system and pulled by users from that system = 9.00%
      Access all legacy and new data through
      a single, integrated user interface within SharePoint = 11.33%
      External data is currently not available = 41.00%
      Other = 7.67%
    • 53. Exposing legacy or other application data?
    • 54. Don’t Play the Dating Game with Your Users
    • 55. Tweet #SharePointSurvey
      Information Workers Can Access 14 Apps
    • 56. Get your free survey results report at http://www.Global360.com/download/Sharepoint-Survey.