HR Operating Models - future trends

Creating the HR Operating Model for the Next Generation Andy Spence Glass Bead Consulting EMRG BPO Conference London June 23rd 2009

Creating the HR Operating Model for the Next Generation The future of HR is…. 1. What are the key drivers for Change? 2. What are the key components of a HR Operating Model? 3. Future trends

What are the key drivers for Change? Unprecedented economic change

What are the key drivers for Change? Some workforce challenges….

What are the key drivers for Change? Different technology for different generations Baby Boomers Generation X Generation Y Generation Z

What are the key drivers for Change? Technological and Social enablers

What are the key drivers for Change? Talent management agenda More than 1 in 2 in a job they’ve been in for less than 5 years** The average employee will have 10-14 jobs by the time they’re 38** 1 in 4 employees in a job they’ve been in for less than a year** **Labour Force Survey, Office for National Statistics. N: 24,000,000

What are the key drivers for Change? The HR Vendor market and services are evolving

What are the key drivers for Change? Summary of Key Requirements and Drivers for future HR Operating model Requirements for..... Workforce 1. Increased Productivity 2. More responsive Workforce HR OPERATING 3. Increased collaboration Economy MODEL Technology 4. Worker Mobility enabled by technology HR Vendor 5. Better tools and data Market 6. Value for Money

HR Operating Model Key Components HR Strategy Business Partners Centres of expertise Vendor Management Reporting Project Management HR Service Centres TECHNOLOGY EMPLOYEES

HR Operating Model Increasing the proportion of HR Strategy delivered HR Transformation 5 HR 20% Strategy 25% Improving 40% Performance 70% 40% Transactions % Resources

Summary of predictions HR Operating model trends 1. Workforce and economic changes will require HR to allocate more resources to HR Strategy 2. New tools will enable improvements in collaboration, productivity and managing the workforce 3. HR Outsourcing market will restructure to deliver standardised services (helped by Saas) 4. HR as a corporate function will be leaner, with Employees and Managers doing more 5. HR Skills will develop in Change Management, Project Management, Vendor Management and Technology

How do we get there? Suggested steps… 1. Re‐Define your HR and Workforce strategy 2. Sharpen the HR Operating Model 3. Reallocate more resources to strategic HR 4. Set‐up a formal Project (with non‐HR sponsors) 5. Lead in providing new business tools to managers 6. Take the Outsourcing decision to the Board (not the other way round)

Let’s continue this discussion… http://www.GlassBeadConsulting.com/hr-transformer-blog/ Andrew Spence info@GlassBeadConsulting.com +44 (0) 1273 888 182 http://www.GlassBeadConsulting.com/

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HR Operating Models - future trends

by Glass Bead Consulting on Jun 25, 2009

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