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Customer Service
 

Customer Service

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Marketing 6621

Marketing 6621

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    Customer Service Customer Service Presentation Transcript

    • Customer Service in Selling
    • Customer Service vs
    • Customer ServiceThe Function a department or a role of an organization that responds to complaints from customers
    • Customer ServiceThe Process an attitude that customer satisfaction always comes first This is customer service in selling
    • CompetitiveEdge How can customer service help to beat the competition?
    • Customer Service can bethe equalizer betweenProduct quality and price
    • Customer Service InfluencesCustomer Service means Based On:different things to differentcustomers. Experience Word-of-Mouth Advertising Personality
    • Customer Service BenefitsHow does customer serviceincrease profits for thebusiness? Builds Customer Loyalty Generates New Customers
    • Pre SaleCustomer Service
    • Pre Sale Suggest Sales Product Information Promises
    • Post SaleCustomer Service
    • Post SaleOrder Processing& Shipping Warranty Issues Installation Credit/FinancingMaintenance Tech. Support
    • Increasing Customer Activity
    • Increasing Customer Activity Solicit Feedback Keep In Touch Attitude Prompt