Customer Service

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Marketing 6621

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Customer Service

  1. 1. Customer Service in Selling
  2. 2. Customer Service vs
  3. 3. Customer ServiceThe Function a department or a role of an organization that responds to complaints from customers
  4. 4. Customer ServiceThe Process an attitude that customer satisfaction always comes first This is customer service in selling
  5. 5. CompetitiveEdge How can customer service help to beat the competition?
  6. 6. Customer Service can bethe equalizer betweenProduct quality and price
  7. 7. Customer Service InfluencesCustomer Service means Based On:different things to differentcustomers. Experience Word-of-Mouth Advertising Personality
  8. 8. Customer Service BenefitsHow does customer serviceincrease profits for thebusiness? Builds Customer Loyalty Generates New Customers
  9. 9. Pre SaleCustomer Service
  10. 10. Pre Sale Suggest Sales Product Information Promises
  11. 11. Post SaleCustomer Service
  12. 12. Post SaleOrder Processing& Shipping Warranty Issues Installation Credit/FinancingMaintenance Tech. Support
  13. 13. Increasing Customer Activity
  14. 14. Increasing Customer Activity Solicit Feedback Keep In Touch Attitude Prompt
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