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Customer Service in Selling
Customer Service   vs
Customer ServiceThe Function   a department or a role of an               organization that responds to               comp...
Customer ServiceThe Process   an attitude that customer              satisfaction always comes first                  This...
CompetitiveEdge  How can customer service  help to beat the competition?
Customer Service can bethe equalizer betweenProduct quality and price
Customer Service InfluencesCustomer Service means          Based On:different things to differentcustomers.               ...
Customer Service BenefitsHow does customer serviceincrease profits for thebusiness?      Builds Customer Loyalty        Ge...
Pre SaleCustomer Service
Pre Sale    Suggest Sales        Product Information                Promises
Post SaleCustomer Service
Post SaleOrder Processing& Shipping               Warranty Issues         Installation                        Credit/Finan...
Increasing Customer   Activity
Increasing Customer Activity       Solicit Feedback             Keep In Touch                          Attitude         Pr...
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Customer Service

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Marketing 6621

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Transcript of "Customer Service"

  1. 1. Customer Service in Selling
  2. 2. Customer Service vs
  3. 3. Customer ServiceThe Function a department or a role of an organization that responds to complaints from customers
  4. 4. Customer ServiceThe Process an attitude that customer satisfaction always comes first This is customer service in selling
  5. 5. CompetitiveEdge How can customer service help to beat the competition?
  6. 6. Customer Service can bethe equalizer betweenProduct quality and price
  7. 7. Customer Service InfluencesCustomer Service means Based On:different things to differentcustomers. Experience Word-of-Mouth Advertising Personality
  8. 8. Customer Service BenefitsHow does customer serviceincrease profits for thebusiness? Builds Customer Loyalty Generates New Customers
  9. 9. Pre SaleCustomer Service
  10. 10. Pre Sale Suggest Sales Product Information Promises
  11. 11. Post SaleCustomer Service
  12. 12. Post SaleOrder Processing& Shipping Warranty Issues Installation Credit/FinancingMaintenance Tech. Support
  13. 13. Increasing Customer Activity
  14. 14. Increasing Customer Activity Solicit Feedback Keep In Touch Attitude Prompt
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