Customer Service
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Customer Service

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Marketing 6621

Marketing 6621

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Customer Service Presentation Transcript

  • 1. Customer Service in Selling
  • 2. Customer Service vs
  • 3. Customer ServiceThe Function a department or a role of an organization that responds to complaints from customers
  • 4. Customer ServiceThe Process an attitude that customer satisfaction always comes first This is customer service in selling
  • 5. CompetitiveEdge How can customer service help to beat the competition?
  • 6. Customer Service can bethe equalizer betweenProduct quality and price
  • 7. Customer Service InfluencesCustomer Service means Based On:different things to differentcustomers. Experience Word-of-Mouth Advertising Personality
  • 8. Customer Service BenefitsHow does customer serviceincrease profits for thebusiness? Builds Customer Loyalty Generates New Customers
  • 9. Pre SaleCustomer Service
  • 10. Pre Sale Suggest Sales Product Information Promises
  • 11. Post SaleCustomer Service
  • 12. Post SaleOrder Processing& Shipping Warranty Issues Installation Credit/FinancingMaintenance Tech. Support
  • 13. Increasing Customer Activity
  • 14. Increasing Customer Activity Solicit Feedback Keep In Touch Attitude Prompt