Staff recognition year end

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A year in review of the ACCVB Sales & Services Department.

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Staff recognition year end

  1. 1. YOUR ALBANY COUNTY CONVENTION & VISITORS BUREAU SALES & SERVICES TEAMPresented by Gina Mintzer, CMP, MHADecember 11, 2012
  2. 2. 2012 ACCVB SALES/SERVICES TEAM HIGHLIGHTSSALES• Attended 11 trade showsABA Marketplace, NECVB Reps event at MIT/Boston, local ExecutiveWomen Golf Association (EWGA) event/marketplace, NationalAssociation of Sports Commissions (NASC) Symposium, DONYSGroup Travel Trade Show, AIBTM Trade Show, ESSAE Trade Show,Connect Marketplace, Rejuvenate Marketplace, Small BusinessAdministration trade show, NYC Sales Exchange for group tourreceptive operators.This activity requires advance homework, to determine who you wantto meet with, actual travel, follow-up, lead/referral distribution, morefollow-up!
  3. 3. SALES Continued• Nominated 2 Events for American Bus Association Top 100 Events: 65th Annual Tulip Festival, May 10-12, 2013 WON!• Hosted 4 sales/client recognition events – Third party meeting planning contacts (9 attendees), CapitalDistrict Upstate New York Professionals LinkedIn Group at Albany Visitors Center (17 attendees), CapitalRegion LinkedIn Group members at the Albany Pump Station (75 attendees) and the HospitalityMarketplace at the College of Nanoscale Science and Engineering (23 Bureau Members/Partners).• Presented Best Practices Webinar to National Association of Sports Commissions (NASC) memberswith Rhode Island Sports Commission and Gulf Shore Sports Commission, 68 participants.• Produced and distributed winter Courier group tour newsletter to 700+ US, Canadian and internationaltour company planners.• Developed and launched Meet In Albany, NY Facebook page. 70 friends, as many as 229 readingspecific posts.• Ambassador program-annual meeting, among others.• New sales/services department staff: Charlie Hewitt now Sales Manager, Jamie Breedlove newConvention Sales Assistant.• Assistance with office wide initiatives: new CRM,annual Visitors Guide, annual report
  4. 4. SERVICES• Business activities for all clients including monthly Frontline, welcome posterdistribution, member referrals, welcome bags, volunteers, visitor guides, servicesstaffing, airport banners, and more.• Produced and distributed 11 Frontline e-news that included member videosproduced by staff for Irish A New England Nanny, Panera Bread, American HeritageMuseum, NYS Museum, Albany Heritage Area Visitors Center, SCCC, Albany PineBush Discovery Center, ACCVB Sales & Services Department, Dutch Apple Cruises,Goold Orchards and Saratoga Casino and Raceway and uploaded to ACCVBYouTube channel.• Created and maintained 28 Albany website templates for: “Welcome to Albany”generic template (concierge included), Albacon, America East Basketball,BoucherCon, Empire State Tourism Conference, FantaCon, FASNY, Federation ofBasketball Tournament of Champions, ICEGOV, League for the Advancement ofNew England Storytelling (LANES), Mohawk-Hudson River Marathon, NELLCO, NYSAssn of Magistrates Court Clerks, NYS Bar Exam, NYS Division of HomelandSecurity, NYS Parking Association, NYSPHSAA Wrestling (concierge included),Somos El Futuro, USTA Eastern (concierge included) among others.
  5. 5. SERVICES Continued• Extensive client servicing for NYSPHSAA Wrestling Tournament, NYS FederationBasketball Tournament, VFW Annual Conference, Tekakwitha Conference, IceGov.• Coordinated Voluntourism effort for NYS Parking Association with Mohawk HudsonHumane Society which resulted in walk, media coverage and a check in the amountof $1000.• 2013 Preconference marketing/attendance at 2012 conferences: FASNY inSyracuse (3 year contract deal for The Desmond, 2400 room nights); NYAPT inSaratoga (4 year contract deal for Hotel Albany, 2200 room nights per year, 4 boardmeetings booked Hotel Albany and Hampton Inn DT), NYS Aviation ManagementAssociation in Niagara Falls and BoucherCon in Cleveland, OH.• Coordinated Volunteer Recognition event for 35 volunteers at The Joe with Tri-CityValley Cats with tee shirts, awards, food and fellowship.• Send out traffic advisories on behalf of Albany Traffic Engineering.
  6. 6. FILM COMMISSION• UAlbany Initiative – SCREENS – An upstate New York film Venture, working withUAlbany staff to coordinate May 3 event that features Craig Hatkoff with Tribeca FilmFestival -- Deb Goedeke featured panelist. Deb Goedeke will be part of the LOC forthe 2014 SCREENS that will be held at UAlbany.• “The Challenger” - Wishing Well Pictures – coordinated sleeping rooms, 127 roomnights, and assisted with boxing shoot promotion at the TUC.• HBO Movie – Muhammed Ali – worked with HBO on logistics for May10-11 shootand provided Albany resources to HBO; prepared press release for distribution andwill drop on May 9. Shooting in front of NYS Education Building, back of Court ofAppeals parking lot and bus terminal…500 sleeping rooms utilized, 70 local extras,and other services will be utilized.• Ballin in the Graveyard, documentary working with Keith Pickard, Spectrum Theatreto garner national attention.
  7. 7. FILM COMMISSION Continued• Coordinating community services for the following film shoots and productionpromotional efforts: “Little Brother”, “Cold I Am”, “Hotel Hell”, History Channel,General Electric (157 room nights), “Rules of the Game”, “The Company You Keep”,HBO movie “Muhammed Ali” (500 room nights), Italian Fashion Designer, FrankTrotta TV series, History Detectives, Marilyn Monroe Documentary, Anthony Giuntafeature film, Digital magic Entertainment, Lightbox Libraries, Fleischman Co, ImpulseTV Honda commercial, Indy film shoot, referrals on warehouse locations for shoot,sent movie lead to Hilltown Association, referred Livingston School, Tobin’s FirstPrize and New York Power Pool control center as location options, assisted HistoryChannel (2) with location options; referred local VW vintage car options to GermanFilm Company, TV Pilot starring Kevin Bacon; Governor’s Film Office, post productionfacilities in area; My First Home, TV series on Discover Channel; Running ManEntertainment, airport footage; Think Factory Media seeking Mennonite Communitiesin region; Place Beyond the Pines residual referrals for small college campus,bridges/tunnels; Japanese Car Commercial; Downtown Albany BID video release,Fox 23 News interview, Bumpin Uglies, The Impact Show, Knocked Up web series,First Niagara Bank, Hidden America/Beyond Productions, Fuji Film, Crown Royal,Grazing Miss Albany, Zazou Productions, Seane Beebe/Heart Foundation, amongothers. WOW
  8. 8. FILM COMMISSION Continued• Other film activities include: writing Albany Film Commission blog (stopped due tomore activity on FB, Facebook posting Albany Film 3-4x per week. Twitter daily withregard to filming and other Film Commission activities. FilmAlbany website andFacebook completely revamped with ACCVB Marketing Dept.• Joined Advisory Committee for New School of Radio & TV located in Albany. • Ongoing promotions/outreach: UAlbany Initiative: SCREENS; Carey Center Film Forum, Upstate Independents, Capital District Film Collaborative and partnering with New York Production Alliance out of NYC with regard to resources.
  9. 9. SPORTS FOUNDATION• Planned NYSPHSAA Wrestling Reception, including site visit, coordination ofattendees, set-up, on-site assistance, and payment.• Coordinated Bracket Breakfast invitations, sponsors, ticket sales, and administrativework and on-site assistance for the event.• Worked with Ed Lewi Associates & LCS&Z in preparation and follow-up for ScholarAthlete Awards, including: distribution of sponsor invoices, collection and deposit ofsponsor payments, communications with Board of Directors to solicit additionalmoney, creation of Sports Foundation PayPal Account to collect attendee payment,creation of EventBrite page to collect Board Payment.• Updated www.albanynysports.com with new graphics, event info.• Ongoing social networking efforts that include: Twitter, Facebook
  10. 10. YTD PERFORMANCE MEASURES (As of 10/31/2012) YTD YTD Attn YTD RN LYTD-# LYTD-Attn LYTD-RN Performance Measures Leads 178 118,799 71,164 135 71,551 48,276 Bookings 104 53,655 33,552 80 18,648 12,635 Lost 68 53,495 29,205 47 38,985 32,960 opportunities Tentatives 42 49,488 26,594 36 34,171 18,901 Meetings 203 120 Serviced Services/ 511 382 referrals Volunteer 302.5 247.5 HoursLEADS = 47% INCREASEBOOKINGS = 160% INCREASE
  11. 11. Looking Ahead to 2013NYS USBC W omen’s Bowling Championship Tournament• 5 weekends in April-May• 3000 bowlers, 2500 room nights• 5 Wolf Road area hotels and 3 local bowling centersBoucherCon 2013• September 18-22• Annual mystery authors, agents, publishers and fans• 1500 attendees, 4000 room nights• Empire State Plaza and all downtown hotels
  12. 12. Looking Ahead to 2013NY Association for Pupil Transportation Annual Conference & Expo• July 11-17, 2013• People involved in any sort of Pupil Transportation from school districts throughout the state• 450 attendees, 1400 rooms nights• Hotel Albany, Times Union Center, downtown overflow hotels• This organization signed a four year agreement to come to Albany 2013-2016Pop W arner Eastern Region Cheer and Dance Championships• November 15-17• Cheer and Dance groups from 6 states along the East Coast• 12000 attendees, 3400 room nights• Times Union Center, citywide hotels• This organization signed a three year agreement to come to Albany 2013-2015
  13. 13. THERE’S NOT AN APP FOR WHAT WE DO!We are here for you!

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