Communicating In Teams

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  • Coordinate-the successful completion of a particular project
  • ESOP--is an employee benefit plan which makes the employees of a company owners of stock in that company
  • Also helps to identify problems within a company and recommended ways to solve them.
  • Virtual teams also are committed to a common purpose, have interdependent performance goals, and share an approach to work for which they hold themselves mutually accountable.
  • Task Role--Initiates the idea-generating process by offering new ideas and/or suggestionsMaintenance Role--Ex. Telling a joke or changing the subject of a conversation
  • EX.---Attending meetings on time, being prepared, meeting deadlines
  • ---Groupthink occurs when groups are highly cohesive and when they are under considerable pressure to make a quality decision.
  • Orentation-get to know one another Conflict-express and debate different ideas Emergence-moving toward actions Reinforcement-marked by a strongspirit of cooperation and accomplishments among team members.
  • Exchange info--respond to questions w/ other questions that open up the team dialog. This helps to show interest, to control and clarify ideas.
  • 3.-using “we” instead of “I” is more persuasive. Using words such as must, should and ought is viewed as arrogant by members of non-western cultures. 4. -using “If” comments ---Ex. “We can deliver those services if your suppliers can meet this schedule”.
  • challenging ones that affect many people (simple tasks are better for individuals)
  • The NWSF Had teams such as Social Forum Planning Committee, Indigenous Programming Committee, Youth Planning Committee and the Film Planning Committee.Function as a whole? No…the teams worked individually but not as a whole and communication was weak.
  • Communication issues---Cultural diversity is becoming more popular but have researchers concerned with the effects of cultural differences on team member communication.

Transcript

  • 1. COMMUNICATING IN TEAMS
    CHAPTER 8
    BY: GINA CUMMINGS
  • 2. TEAM-BASED ORGANIZATION
    Structured around interdependent decision-making groups (not individual)
    TEAMS-groups of employees w/ representation from a variety of areas in an organization
    (ex. Sales, manufacturing…)
    This helps in the cross-functional exchange of information.
    http://www.youtube.com/watch?v=-_r9HjvSsek
  • 3. TYPES OF TEAMS
    Project Teams
    Work Teams
    Quality-Improvement Teams
    Virtual Teams
  • 4. Project Teams
    Help coordinate
    Usually made up of different members
    Facilitates horizontal flow of authority,
  • 5. Work Teams
    Employees responsible for the entire work process
    Resides together, outlines its own work flow
    Aid organization’s efficiency
    Working in teams results in a “strong” outcome
  • 6. Work Teams Continued…
    Employee Stock Ownership Plan (ESOP)
    This process may encourage team members’ motivation and dedication to the team approach as well as the company itself.
  • 7. Quality Improvement Teams
    Goals are to improve customer satisfaction, evaluate and improve team performance, and reduce costs.
    Made up of members from a variety of areas to bring different perspectives.
    Generate innovative ideas
  • 8. Virtual Teams
    A group of individuals who work across time, space, and organizational boundaries with links strengthened by webs of communication technology.
    They have complementary skills
  • 9. Communicative Dimensions of Teamwork
    Roles
    Norms
    Decision-Making Process
    Management of Conflict and Consensus
    Cultural Diversity in Teams
  • 10. Roles
    Consistent patterns of interactions within a team.
    3 broad types of communication roles
    1. Task Role
    2. Maintenance Role
    3. Self-centered Role
  • 11. Task Role
    Summarizes and evaluates the team’s ideas and progress
    idea-generating process
    Maintenance Role
    Relieves group tension or pressure
    Reconcile conflict or disagreement
  • 12. Self-centered Role
    Seeks to dominate the groups discussions and work
    Divert the group’s attention from serious issues by making them seem unimportan
    Always considered inappropriate and unproductive
  • 13. Norms
    The informal rules that designate the boundaries of acceptable behavior within a group
    Shaped by the national and organizational culture andpersonal agendas
    Often passed down through time by a culture or society
  • 14. Decision-Making Processes
    More effective than individual decision making
    Gets more team members involved and generates more ideas and information
    Groupthink - a concept that refers to faulty decision-making in a group.
  • 15. Decision Making Continued
    Stages for finding the best recommendation or course of action
    1.Orentation
    2. Conflict
    3.Emergence
    4. Reinforcement
  • 16. Management of Conflict and Consensus
    Conflict- interaction of interdependent people who perceive opposition of goals, aims, and values.
    How to solve conflicts in a group:
    Collaboration- emphasizes high assertiveness combined with high levels of cooperation.
  • 17. Cultural Diversity in Teams
    Cultural diversity is becoming more popular but have researchers concerned with the effects of cultural differences on team member communication.
    Negotiation is a key to managing intercultural team differences. There are four phases in the negotiation process.
  • 18. Negotiation Phases
    1. Developing relationships with others-build trust and adapt to cultural differences
    2. Exchanging info about topics under negotiation
  • 19. Negotiation Phases Continued…
    3. Recognizing multicultural techniques of persuasion
    4. Emphasizing the role of concession in achieving agreement
  • 20. Team Learning
    Team Learning is an “alignment” or the “functioning of the whole”
    Applying the principles and practices of ‘dialogue’ to make the learning happen.
    The Ladder of
    Inference-------
  • 21. A Retreat from Teams? Successful team formation:
    Teams are only as good as their members
    Teams must be trained in group decision making and communication
    Only some decisions can be assigned to teams
  • 22. Applied to the NWSF (Northwest social Forum)
    Teams in the NWSF
    Virtual Teams were not a part of communication in the NWSF
    Did the teams function as a whole?
    Work together?
  • 23. Cultural Diversity in the NWSF
    Cultural Diversity was an issue in the NWSF
    Communication issues --- a problem due to cultural diversity
    Roles---unclear
    Norms—Different norms in different places
    Decision-Making Process