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COMMUNICATING IN TEAMS CHAPTER 8 BY: GINA CUMMINGS
TEAM-BASED ORGANIZATION Structured around interdependent decision-making groups (not individual) TEAMS-groups of employees w/ representation from a variety of areas in an organization (ex. Sales, manufacturing…) This helps in the cross-functional exchange of information. http://www.youtube.com/watch?v=-_r9HjvSsek
TYPES OF TEAMS Project Teams Work Teams Quality-Improvement Teams Virtual Teams
Project Teams Help coordinate Usually made up of different members Facilitates horizontal flow of authority,
Work Teams Employees responsible for the entire work process Resides together, outlines its own work flow Aid organization’s efficiency Working in teams results in a “strong” outcome
Work Teams Continued… Employee Stock Ownership Plan (ESOP) This process may encourage team members’ motivation and dedication to the team approach as well as the company itself.
Quality Improvement Teams Goals are to improve customer satisfaction, evaluate and improve team performance, and reduce costs. Made up of members from a variety of areas to bring different perspectives. Generate innovative ideas
Virtual Teams A group of individuals who work across time, space, and organizational boundaries with links strengthened by webs of communication technology. They have complementary skills
Communicative Dimensions of Teamwork Roles Norms Decision-Making Process Management of Conflict and Consensus Cultural Diversity in Teams
Roles Consistent patterns of interactions within a team. 3 broad types of communication roles 1. Task Role 2. Maintenance Role 3. Self-centered Role
Task Role Summarizes and evaluates the team’s ideas and progress idea-generating process Maintenance Role Relieves group tension or pressure Reconcile conflict or disagreement
Self-centered Role Seeks to dominate the groups discussions and work Divert the group’s attention from serious issues by making them seem unimportan Always considered inappropriate and unproductive
Norms The informal rules that designate the boundaries of acceptable behavior within a group Shaped by the national and organizational culture andpersonal agendas Often passed down through time by a culture or society
Decision-Making Processes More effective than individual decision making Gets more team members involved and generates more ideas and information Groupthink - a concept that refers to faulty decision-making in a group.
Decision Making Continued Stages for finding the best recommendation or course of action 1.Orentation 2. Conflict 3.Emergence 4. Reinforcement
Management of Conflict and Consensus Conflict- interaction of interdependent people who perceive opposition of goals, aims, and values. How to solve conflicts in a group: Collaboration- emphasizes high assertiveness combined with high levels of cooperation.
Cultural Diversity in Teams Cultural diversity is becoming more popular but have researchers concerned with the effects of cultural differences on team member communication. Negotiation is a key to managing intercultural team differences. There are four phases in the negotiation process.
Negotiation Phases 1. Developing relationships with others-build trust and adapt to cultural differences 2. Exchanging info about topics under negotiation
Negotiation Phases Continued… 3. Recognizing multicultural techniques of persuasion 4. Emphasizing the role of concession in achieving agreement
Team Learning Team Learning is an “alignment” or the “functioning of the whole” Applying the principles and practices of ‘dialogue’ to make the learning happen. The Ladder of Inference-------
A Retreat from Teams? Successful team formation: Teams are only as good as their members Teams must be trained in group decision making and communication Only some decisions can be assigned to teams
Applied to the NWSF (Northwest social Forum) Teams in the NWSF Virtual Teams were not a part of communication in the NWSF Did the teams function as a whole? Work together?
Cultural Diversity in the NWSF Cultural Diversity was an issue in the NWSF Communication issues --- a problem due to cultural diversity Roles---unclear Norms—Different norms in different places Decision-Making Process