What’s social media got to do with customer service?
by Gianluigi Spagnoli, Founder/Partner at Casello.com on Apr 19, 2012
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If you want to reduce customer service overhead and improve the customer experience, the answer is – everything.
Download the complimentary AvidXchange case study to see how the company used a social online community to:
Decrease support cases 60 percent within 12 months
Cut support turnaround time in half
Increase its support base five times with one additional technician
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