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“How to work with Germans”                            Susanne Doser              www. all-around-the-world.de
Agenda     Introduction, Challenges and   Developing Intercultural Sensitivity                 Culture               Perce...
Agenda    Introduction, Challenges and  Developing Intercultural Sensitivity                Culture              Perceptio...
Challenges• sender and recipient, e.g. age, gender, expert• encoding and decoding of the message, e.g. language, task vs. ...
Developing Intercultural Sensitivity                                                                                      ...
Agenda     Introduction, Challenges and   Developing Intercultural Sensitivity                Culture              Percept...
Culture-Iceberg
Amount of people   Culture-Iceberg                         D           MEX                                           Behav...
Amount of people   Culture-Iceberg                         D           MEX                                           Behav...
German Culture StandardsTime PlanningTask-orientationDifferentiation of Private and Work SphereRules, Regulations and Stru...
The Fish     A fish only discovers its need for water             when it is no longer in it.                             ...
Agenda     Introduction, Challenges and   Developing Intercultural Sensitivity                 Culture              Percep...
Perception                                         What do you see?             (Source: W.E. Hill, 1915)
Perception             What does the sign say?                 Are you sure?
Perception
Norms and ValuesIn reality, the „cultural traits“ of people in any culture can manifesta wide range of behaviours and valu...
The Global worker has the ability……to interact with multiple cultures,and often unites divergent groups.                In...
Agenda     Introduction, Challenges and   Developing Intercultural Sensitivity                Culture              Percept...
Individualism vs. Collectivism (1)                          Source: Yang Liu, Ost trifft West, 2007
Individualism vs. Collectivism (1)                Do people regard themselves primarily as individuals or                p...
Particularism vs. Universalism (2)This dimension describes whether we make judgments according to well-established rulesan...
Task vs. Relationship (3)  Business Relationship   Business Relationship
Task vs. Relationship (3)           Task vs. Relationship refer to the basic preference of the way in           which time...
Direct and Indirect Communication (4)
Direct and Indirect Communication (4)                We are referring to the basic style preferences in communication     ...
Non-Verbal Communication (4)                  Eye Contact                  Touching
Verbal Communication (4)Sequential CommunicationSpeaker ASpeaker BSimultaneous CommunicationSpeaker ASpeaker BIntermittent...
Time Orientation (5)                  Cultures have different perceptions of time according to their environment,         ...
Agenda     Introduction, Challenges and   Developing Intercultural Sensitivity                 Culture               Perce...
ConclusionOriginal culture background          •                                  Self-reflection                         ...
Thank you for your attention!
SourcesIntercultural Business Communication, Robert Gibson, 2000Riding the Waves of Culture, Fons Trompenaars, 2002Doing B...
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Imex 2011: Vortrag von Susanne Doser - How to work with Germans

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Transcript of "Imex 2011: Vortrag von Susanne Doser - How to work with Germans"

  1. 1. “How to work with Germans” Susanne Doser www. all-around-the-world.de
  2. 2. Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion “How to work with Germans!”
  3. 3. Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion “How to work with Germans!”
  4. 4. Challenges• sender and recipient, e.g. age, gender, expert• encoding and decoding of the message, e.g. language, task vs. relationship• the information itself, e.g. direct or indirect language• communication channel, e.g. face-to-face, telephone, mail or email, skype
  5. 5. Developing Intercultural Sensitivity 6. 5. Synergy Adaptation 4. Acceptance 3. Minimisation 2. Defence1. Loosely based on the concepts of Bennett, J. & M., “Developing Intercultural Sensitivity, an Intergrative Approach to Global and Denial Domestic Diversity”
  6. 6. Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion “How to work with Germans!”
  7. 7. Culture-Iceberg
  8. 8. Amount of people Culture-Iceberg D MEX Behaviour
  9. 9. Amount of people Culture-Iceberg D MEX Behaviour
  10. 10. German Culture StandardsTime PlanningTask-orientationDifferentiation of Private and Work SphereRules, Regulations and Structure (internalized control)Low-context Style of Communication
  11. 11. The Fish A fish only discovers its need for water when it is no longer in it. Dr. Fons Trompenaars
  12. 12. Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion “How to work with Germans!”
  13. 13. Perception What do you see? (Source: W.E. Hill, 1915)
  14. 14. Perception What does the sign say? Are you sure?
  15. 15. Perception
  16. 16. Norms and ValuesIn reality, the „cultural traits“ of people in any culture can manifesta wide range of behaviours and values.
  17. 17. The Global worker has the ability……to interact with multiple cultures,and often unites divergent groups. Individual Corporate National
  18. 18. Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion “How to work with Germans!”
  19. 19. Individualism vs. Collectivism (1) Source: Yang Liu, Ost trifft West, 2007
  20. 20. Individualism vs. Collectivism (1) Do people regard themselves primarily as individuals or primarily as part of a group? Individualism Collectivism Encourage creativity and Encourage continuity and value tolerate differences consensus Competition is valued and efficiency Cooperation and harmony is valued prevails over loyalty and loyalty prevails over efficiencyIndividualism AUS B I DK CH L A TR GR MEX CRI VEN Collectivism USA GB NL F D E IND UAE J RC PA
  21. 21. Particularism vs. Universalism (2)This dimension describes whether we make judgments according to well-established rulesand policies and apply them equally to everyone in similar situations or whetherwe take the conditions of a particular situation or relationship into account. Universalism Particularism Trust placed in systems and Trust placed in networks of models relationships All cases are treated the same Cases are adapted to the particular situation Inequalities among people should Inequalities among people are be minimized; all should have both expected and desired; the equal rights powerful have privileges Loosely based on the concepts of Fons Trompenaars
  22. 22. Task vs. Relationship (3) Business Relationship Business Relationship
  23. 23. Task vs. Relationship (3) Task vs. Relationship refer to the basic preference of the way in which time and work are approached in different cultures. Task-Oriented Relationship-Oriented Live to work. Work is more important Work to live. Family is more important than family. than work. A trustworthy person honours their A trustworthy person honours changing word occurrences NL CH DK AUS L B I GR TR UAE MAL PA Relationship-Task-Oriented Oriented USA GB D A E P F J MEX IND RC
  24. 24. Direct and Indirect Communication (4)
  25. 25. Direct and Indirect Communication (4) We are referring to the basic style preferences in communication and information exchange. Direct Communication Indirect Communication Direct, clear speech Indirect speech, allusions, metaphors, many gestures and tones Say what they mean and make Suggest what they mean and refer nearly everything explicit implicit to most topics „Face saving″ is irrelevant. „Face saving″ is mandatory. E CH L I GR B PA MEX A P UAE AUSDirect IndirectCommunication Communication D NL DK USA GB MAL F TR IND RC J
  26. 26. Non-Verbal Communication (4) Eye Contact Touching
  27. 27. Verbal Communication (4)Sequential CommunicationSpeaker ASpeaker BSimultaneous CommunicationSpeaker ASpeaker BIntermittent CommunicationSpeaker ASpeaker B Loosely based on the concepts of Fons Trompenaars
  28. 28. Time Orientation (5) Cultures have different perceptions of time according to their environment, history, traditions & general practices. Monochronic (Linear-Active) Polychronic (Multi-Active) Linear planning to reach goals. Flexible implementation to reach goals. Meetings follow an agenda and Meetings are open and often spill end on time over into socializing Relationships are subordinated to Schedules are subordinated to schedules relationshipsMonochronic AUS A B L RC P GR UAE TR MAL PA Polychronic(Linear-Active) (Multi-Active) CH D DK GB J NL USA F I IND E MEX
  29. 29. Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion “How to work with Germans!”
  30. 30. ConclusionOriginal culture background • Self-reflection • • New culture
  31. 31. Thank you for your attention!
  32. 32. SourcesIntercultural Business Communication, Robert Gibson, 2000Riding the Waves of Culture, Fons Trompenaars, 2002Doing Business with Germans, Sylvia Schroll-Machl, 2003When Cultures Collide, Richard Lewis, 2006The Hidden Dimensions, Edward T. Hall, 199030 Minuten für interkulturelle Kompetenz, Susanne Doser, 2006
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