Tell Me Something I Don't Know

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Presentation by Joan Frye Williams and George Needham at the 2012 Public Library Association conference, March 15, 2012.

Presentation by Joan Frye Williams and George Needham at the 2012 Public Library Association conference, March 15, 2012.

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Transcript

  • 1. Joan Frye Williams and George Needham at PLA 2012
  • 2. Community focus is essential
  • 3. It’s everybody’s responsibility
  • 4. Can’tafford to guess
  • 5. Demographics are not enough
  • 6. Neither aresatisfaction surveys
  • 7. Who speaks for your community?
  • 8. What does your community value?
  • 9. How to ask the right questions
  • 10. What they know about
  • 11. Whatthey care about
  • 12. How they see themselves
  • 13. Listen, don’t explain
  • 14. How to talk about the future
  • 15. Analogies
  • 16. Experiences
  • 17. Outcomes
  • 18. How to avoid wasting time
  • 19. No library predictions
  • 20. No commitments tonon-existent services
  • 21. No free ice cream
  • 22. How to connect effectively
  • 23. Effectivecommunity meetings
  • 24. Effective social media
  • 25. Effective interviews
  • 26. Effective focus groups
  • 27. Effectivesurveys
  • 28. Thank them for their service
  • 29. How to make sense of the input
  • 30. All input is not created equal
  • 31. What people have in common
  • 32. What generatesthe most enthusiasm
  • 33. Whatsurprises you
  • 34. What comes up most often
  • 35. Learning from the inaccuracies
  • 36. …and repeat
  • 37. Let’s continue the conversation! http://georgeandjoan.com hello@georgeandjoan.com Photo by Chuck O’Shea