Program Overview 2011 International Certificate in
What is the International Certificate in Leadership for Quality?
The International Certificate in Leadership for Quality is program that:
builds executive leadership capacity
the implementation of a workplace quality challenge relating to quality system improvement
with participants being supported by…
knowledge seminars, action learning and executive coaching
in order to…
further develop quality-focused organisations
The next slide shows the model for the program….
Program model Quality Focused Organisation Seminars and Action learning Knowledge development Collaborative planning Problem solving Shared learning EXECUTIVE LEADERSHIP CAPACITY Quality Challenge planning and implementation Executive Coaching Strategic thinking Positive Influence Communication Innovation Decision making INTERNATIONAL CERTIFICATE IN LEADERSHIP FOR QUALITY
create tomorrow’s organisation while ensuring that those working directly with clients have the resources and skills to manage today’s organisation and provide the required services
know where and how to start the quality journey, be prepared to allocate time to undertake the planning process, be prepared to persevere and remain committed, and be prepared to “walk the talk” through demonstration of quality principles in their actions
nurture a quality culture that is appropriate to the individuality of their organisation while reflecting globally recognised quality principles
engage the existing creative talents and expertise of team members to foster ownership and commitment
What aspects of leadership does the program develop?
provides support (training, coaching, capacity building) across the Asia-Pacific region
assists across a wide range of industry areas identified by clients
works with the client to assist in achieving goals of local, community, regional and national importance
facilitates shared knowledge and experience
supports higher education in Cambodia
What are the components of the International Certificate in Leadership for Quality?
Executive knowledge seminars
A workplace quality challenge
The next slide shows how the program components are related….
SEMINARS to build Quality Management knowledge and engage participants in collaborative planning and information sharing Workplace QUALITY CHALLENGE implementation to generate action and provide a focus for executive leadership capacity building EXECUTIVE COACHING to support project implementation and reflective practice Executive Leadership Capacity Review Analysis Decision Action Reflection
What is the purpose of the Knowledge Seminars?
Up to five seminars designed to:
extend knowledge and concepts in areas relating to leadership and quality
facilitate the sharing of knowledge and experience
develop an action plan to improve one area of high importance for the quality system
implement the improvement plan
report on the outcomes of the improvement plan
The next slide explains more about the Quality Challenge cycle…
NATIONAL AND INTERNATIONAL RESEARCH Contribution to knowledge in executive leadership for quality implementation Case studies to support the leadership for quality knowledge base Workshops, individual coaching and action learning sessions to assist in developing and implementing the Quality Challenge Presenting the results of the Quality Challenge, recognition of achievements and reflection on outcomes Implementing the Quality Challenge action plan over a designated period Selecting the preferred option and developing an Action Plan for the Quality Challenge Analysing Quality Challenge options emerging for the self-assessment prioritising these options Organisational Self-Assessment to identify components of the organisation’s quality system Recognition Action Decision Analysis Review The Quality Challenge Cycle LEADERSHIP FOR QUALITY
There are three phases over the 20 week duration of the
Phase 1: Knowledge seminars, on-location executive coaching and identifying the quality challenge
Phase 2: Quality challenge implementation
Phase 3: Reporting on achievements and outcomes
The next slide provides more details of the three program phases…
Program Phases Phase 3: (P3): Participating teams collate a report on the outcomes of the Action Plan implementation; Report is presented the outcomes to fellow participants; Reports are made available to interested parties. Phase 2: (P2): Participating teams implement their Quality Challenge Action Plan; On-line advice and support provided by Facilitator and Coordinating Organisation during the implementation process. Phase 1 (P1): Participants attend 5 full day knowledge seminars at a central location; Facilitator visits each institute up to 3 times for executive coaching; Participating teams develop an Action Plan for the Quality Challenge and present this to fellow participants before implementation Phases of the International Certificate in Leadership for Quality P3 P2 P1 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 Program Duration in Weeks