Communication Skills
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Communication Skills

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This is a presentation I use as part of an interpersonal skills workshop. I hope you enjoy it.

This is a presentation I use as part of an interpersonal skills workshop. I hope you enjoy it.
...Geoff
(www.performancepeople.com.au)

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  • Sorry Umalekshmi, I do not have many more materials. When I use these in a classroom situation, I tend to 'talk to the slides'. I do have some activities I ask people to do, but as I use these on a commercial basis, I do not share more than the Powerpoint.

    ...Geoff
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  • woow ...excellent posting..can u share me some communication skills docs to umadesika@gmail.com
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  • very helpful and lovely, thank you!
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Communication Skills Communication Skills Presentation Transcript

  • Getting your message across
  • Feedback Message Sender Receiver
  • Message Sender Receiver Hi John. How are you?
  • Feedback Sender Receiver Good thanks Andrew.
  • Feedback Message Sender Receiver
  • Feedback Message Sender Receiver Noise
  • Feedback Message Sender Receiver
  • Sender Receiver John has made an effort with his appearance for our new clients. I should make a comment.
  • Message Sender Receiver You’ve certainly scrubbed up well today John.
  • Sender Receiver Is he saying that I normally look scruffy? He always dresses well, but he spills his lunch on it.
  • Feedback Sender Receiver F--k off!
  • Afterwards…
    • Ask the question:
    • Did effective communication take place?
  • Active Listening
    • Pay attention
    • Look at the speaker
    • Use mini-responses
    • Suspend your judgment
    • Find meaning – feelings & facts
    • Ask questions
    • Paraphrase
    • Open & honest responses
  • Integrity
    • People will only hear and act willingly if they trust you.
    • Trust is earned by trusting other people, and being trustworthy.
    • Look after your integrity!
  • Not Really Listening
    • Stephen Covey sinks the boots into ‘Active Listening’.
    • He describes the technique as: “listening with the intention to reply”.
  • Empathetic Listening
    • “ Unless you are influenced by my uniqueness, I’m not going to be guided by your advice.”
    • Stephen Covey, 1989
    • Not “listening with the intention to reply”, but “listening with the intention of understanding”.
  • Influencing
    • Yes, we need to influence people.
    • To influence them with integrity, understand them first.
    • “ Diagnose before you prescribe.”
  • Some Quotes
    • When people talk, listen completely. Most people never listen.
    • Ernest Hemingway
    • The problem with communication ... is the illusion that it has been accomplished.
    • George Bernard Shaw
    • Words are, of course, the most powerful drug used by mankind.
    • Rudyard Kipling
    • The way we communicate with others and with ourselves ultimately determines the quality of our lives
    • Anthony Robbins
    • Communication is the real work of leadership.
    • Nitin Nohria
  • www.performancepeople.com.au