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Facilitative Questions
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Transcript

  • 1. QuestionsThe Fine Art of Questioning
  • 2. Types of Question Closed Open Leading Loaded The skill of Facilitative Questioning
  • 3. Its about Enquiry NOT Advocacy Don’t you Think! What do you think?
  • 4. The Extraordinary Power ofQuestions The most powerful tool in the Meeting Owner, Chairman or facilitators armory Questions request responses Question elicit creativity and ideas BUT Poor Questioning close these off
  • 5. Kipling‟s 6 Honest serving Men  Nearly always precede an open question  Useful for covering ground comprehensively
  • 6. Open Questions Contains no element of the answer No pressure on respondent Maximise opportunity to expande.g. What effect on your career do you think your unfortunate dresssense has had? NOT AN OPEN QUESTION
  • 7. Closed Questions Essential in right  Used to get information place  Move things on Can feel  Ask non contentious interrogative things Do not give space  Gather facts for explanation  Elicit a yes or no answer Do not leave options  “ What is your name?” in how to answer  “ Do you want to take a “ Are you ill?” break?”
  • 8. Downsides of ClosedQuestions Dangerous if they force „uncomfortable disclosure Can be leading or loaded Can take you into difficult psychological areas
  • 9. Leading or Loaded Questions Like Icebergs 90% of these lies below the surface A leading question contains a specific answer being sought.. “You are the obstruction to progress here aren’t you? BEWARE of “Don’t you think?” it usually precedes a loaded or leading question A loaded question contains an unjustified or unsubstantiated assumption.
  • 10. Facilitative Questioning Essential in Meetings Enquiry not Advocacy Open Questionsing Draw Out Use Follow up Questions“ Can you say more aboutthat ?”There are times whenClosed Questions areappropriate – “ What timedo we need to stop by?”
  • 11. Questioning Pitfalls Asking more than one question in the same sentence. Loaded questions – “You do want to stop this topic now don‟t you Sally?” Confusing or very long questions. Following a statement from an attendee with a question directed at no one in particular… is it me he is asking or someone else.. Hiding your opinion in a question as an independent attendee, facilitator, meeting owner of chairperson
  • 12. The Magic Question is…  The one which no one seems to want to ask.  The one that pulls the rabbit from the hat  The so called stupid question..  The one that unlocks a deadlock or..  Flushes outs the elephant in the room  The one that allows attendees to reveal new connections