Take the First 3 Steps to Building a Cross-Channel Customer Experience
 

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Take the First 3 Steps to Building a Cross-Channel Customer Experience

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On Demand Webinar Available Now! ...

On Demand Webinar Available Now!

Meeting your customers where they are and offering multiple communication channels to your customers is a great start towards creating excellent customer experiences. But when those channels exist in silos, you’ve now created multiple different ways to frustrate your customers, including not passing important contextual information from one channel to another. That’s why it has become critical to look at a cross-channel strategy for customer experience, a strategy that looks at the ways customers use multiple channels including digital channels in the course of a single interaction.

When your company decides that delivering a cross-channel customer experience is the next logical step for modernizing your contact center, where do you begin? Register to view the on demand webinar to learn how to :

Learn three practical steps to get you started on a cross-channel customer experience

Explore the process, personnel and other non-technical changes required to go cross-channel

Hear how customer experience-obsessed companies have cut costs and raised customer satisfaction through cross-channel strategies

Click here to view the on demand webinar:

http://go.genesys.com/NA_W_LW_Building-Cross-Channel-Customer-Experience_registrationpage.html?cid=701U0000000VTpF

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