An Overwhelming Success for Overstock.com
Explore how an online retail giant and early adopter of cloud technology deployed a cloud-based contact center solution, gained the agility to easily handle it's peak shopping season, slashed operational costs, and became a consistent national leader in customer service.
Overstock.com realized the following savings from the Genesys Solution:
Total TCO savings over five-year period: $13,908,000
Total ROI operational savings over five-year period: $13,040,000
Total five-year savings with Genesys Cloud-based solution: $26,948,000
Total annual savings with Genesys Cloud-based solution: $5,390,000
Read the whole story. Find out in detail how Genesys helped Overstock.com make dramatic improvements in customer service and see exactly how the TCO and operational savings add-up over a five-year period.