Overstock.com case study

2,221 views

Published on

An Overwhelming Success for Overstock.com

Explore how an online retail giant and early adopter of cloud technology deployed a cloud-based contact center solution, gained the agility to easily handle it's peak shopping season, slashed operational costs, and became a consistent national leader in customer service.

Overstock.com realized the following savings from the Genesys Solution:

Total TCO savings over five-year period: $13,908,000

Total ROI operational savings over five-year period: $13,040,000

Total five-year savings with Genesys Cloud-based solution: $26,948,000

Total annual savings with Genesys Cloud-based solution: $5,390,000

View this slideshare to find out how Genesys helped Overstock.com make dramatic improvements in customer service and see exactly how the TCO and operational savings add-up over a five-year period.

Learn more by downloading the white paper: Abandoned Shopping Car - New Study Shows Retailers Ignoring Opportunities http://gsys.co/VJLwY

Published in: Technology, Business, Education
0 Likes
Statistics
Notes
  • Be the first to like this

No Downloads
Views
Total views
2,221
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
23
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

×