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Overstock.com case study

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An Overwhelming Success for Overstock.com …

An Overwhelming Success for Overstock.com

Explore how an online retail giant and early adopter of cloud technology deployed a cloud-based contact center solution, gained the agility to easily handle it's peak shopping season, slashed operational costs, and became a consistent national leader in customer service.

Overstock.com realized the following savings from the Genesys Solution:

Total TCO savings over five-year period: $13,908,000

Total ROI operational savings over five-year period: $13,040,000

Total five-year savings with Genesys Cloud-based solution: $26,948,000

Total annual savings with Genesys Cloud-based solution: $5,390,000

Read the whole story. Find out in detail how Genesys helped Overstock.com make dramatic improvements in customer service and see exactly how the TCO and operational savings add-up over a five-year period.

Published in: Technology, Business, Education

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