How the “Need for Speed and Constant Change” Can Be Achieved with the Cloud
Your customers’ needs and preferences are changing at the speed of light. These changes pose unique challenges for contact center professionals who need to keep pace in order to build that exceptional customer experience. Satisfying ever changing demands for enhanced self-service offerings; expanding new customer communications channels with social, text, and video; managing, tracking, and acting upon the customer journey; creating seamless experiences across multiple touch points; and managing all of that effectively is a major challenge for customer facing organizations. How do you deal with those demands every six months?
Listen to Genesys | Echopass and Donna Fluss of DMG and learn how market leading organizations are staying abreast of the tectonic shifts in customer preferences across multiple channels to ensure competitive advantage.
What You Will Learn:
1. What are the dynamics of the changing engagement model?
2. How to create seamless customer experiences across multiple channels.
3. Practical solutions for meeting changing customer preferences with greater agility.
In this session, you learn best practices for managing changing customer preferences and how you can use the cloud’s agility to support your customer care programs.
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