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Genesys iWD - Meet Janet

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Janet needed a way to increase efficiency, gain insight into her team’s performance, and all the while limit costs. Janet turned to Genesys intelligent Workload Distribution for her solution. ...

Janet needed a way to increase efficiency, gain insight into her team’s performance, and all the while limit costs. Janet turned to Genesys intelligent Workload Distribution for her solution. Why?
Because iWD:
- ensures adherence to service-level objectives
- increases business agility by minimizing deployment time
- grants real-time performance analytics
- prioritizes customer inquiries by value, due date, or impact
- Assigns tasks to employees to overcome cherry-picking

Find out more about iWD at: http://www.genesyslab.com

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