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Generational Learning

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Generational Learning Presentation from National Medicare Training Program

Generational Learning Presentation from National Medicare Training Program


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  • 1. Sharing Medicare information with America’s four generations… Prepared for the Centers for Medicare & Medicaid Services by
  • 2. Generational Learning | Final Version | June 23, 2009 What does all this mean for Medicare , for you as a Medicare educator , and for you personally ? Click here to play KNOW ? Downloaded from: http://www.youtube.com/watch?v=5o9nmUB2qls DID YOU
  • 3. So, what does it all mean… Generational Learning | Final Version | June 23, 2009 … for Medicare? … for you as a Medicare educator? … for you personally?
  • 4. Did You Know?
    • There are 37.9 million people 65 and older in the U.S.
    • More formal education:
      • 74% of those 65 and older have at least a high school diploma
      • 19% have a bachelor’s degree or higher
      • 7.3 million people age 66 and older took adult education courses in 2004-5
    • The Baby Boomers:
      • Are redefining what it is to age in America
      • Are expected to live longer and healthier lives
      • May postpone retirement
    Generational Learning | Final Version | June 23, 2009
  • 5. Jot down the names of people you know in each generation on your handout. Generational Learning | Final Version | June 23, 2009
  • 6. Talking ‘bout My Generation… Generational Learning | Final Version | June 23, 2009 “ Everyone belongs to a generation . Some people embrace it like a warm familiar blanket, while others prefer not to be lumped in with their age mates. Yet like it or not, when you were born dictates the culture you will experience. This includes the highs and lows of pop culture, as well as world events, social trends, economic realities, behavioral norms, and ways of seeing the world . The society that molds you when you are young stays with you the rest of your life .” Jean M. Twenge , PhD Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled – and More Miserable Than Ever Before
  • 7. Which generations are represented here today? 1 2 3 4 Get ready to press 1, 2, 3, or 4 on your key pad … Generational Learning | Final Version | June 23, 2009
  • 8.
    • Traditionalists
    • Baby Boomers
    • Generation X-ers
    • Millennials
    You are a member of which generation? Generational Learning | Final Version | June 23, 2009
  • 9. How large is each generation? Generational Learning | Final Version | June 23, 2009 In millions Eric Greenberg & Karl Weber Generation We: How Millennial Youth Are Taking Over America And Changing Our World Forever
  • 10. “ They came of age during the Great Depression and the Second World War and went on to build modern America – men and women whose everyday lives of duty, honor, achievement, and courage gave us the world we have today.” Tom Brokaw The Greatest Generation Generational Learning | Final Version | June 23, 2009 65-89 year olds What are some of the other things that helped shape this generation?
  • 11. Traditionalists Generational Learning | Final Version | June 23, 2009
  • 12. Traditionalists Generational Traits
    • Value hard work
    • Willing to work for delayed reward
    • Often reserved
    • Loyal and expect it in return
    • Like discipline, procedures, and lines of authority
    • Duty, honor, country
    • Dedication, sacrifice
    • Won’t fix what isn’t broken
    • Excellent interpersonal skills
    • Conformity, blending, unity
    • Patient
    Generational Learning | Final Version | June 23, 2009
  • 13. Generational Learning | Final Version | June 23, 2009 “ I don’t know where you were in say, 1964, but I divided my time between screaming wildly at the Beatles, wearing a cheerleading uniform, scrubbing my face ten times a day with Noxzema, and putting my hair up in rollers the size of Folger’s large cans.” Susan J. Douglas , Where the Girls Are: Growing Up Female with the Mass Media 45-64 year olds What are some of the other things that helped shape this generation?
  • 14. Baby Boomers Generational Learning | Final Version | June 23, 2009
  • 15. Baby Boomers Generational Learning | Final Version | June 23, 2009
  • 16. Baby Boomers Generational Traits
    • Value hard work
    • Prefer instant, more dramatic results/rewards
    • Defined by their job
    • Believe team approach is critical to success
    • Expect loyalty from co-workers
    • Success is largely visible (certificate, plaques, etc.)
    • Believe in and evaluate themselves and others based on work ethic
    • Expressive
    • Independent
    Generational Learning | Final Version | June 23, 2009
  • 17. Generational Learning | Final Version | June 23, 2009 29-44 year olds “… this resilient generation has managed to cope with a world that, in its experience, is unpredictable, unreliable, and unsafe. This is a generation that hits the issues head on and sugar coats nothing.” What are some of the things that helped shape this generation? Julie Coates Generational Learning Styles
  • 18. Generation X Generational Learning | Final Version | June 23, 2009
  • 19. Generation X Generational Traits
    • Work-life balance is non-negotiable
    • Independent and self-reliant
    • Team-oriented
    • Not intimidated by authority
    • Do not like to be micromanaged
    • Reject the work ethic of Baby Boomers
    • Excel at finding cutting edge solutions
    • Guard personal time
    • Like modern technology and tools
    • Suspicious of Baby Boomer values
    • Raised as parents’ friends
    • Cynical and pessimistic
    Generational Learning | Final Version | June 23, 2009
  • 20. Generational Learning | Final Version | June 23, 2009 “ The Millennial Generation will entirely recast the image of youth, from downbeat and alienated to upbeat and engaged.” Neil Howe & William Strauss Millennials Rising: The Next Great Generation 18-28 year olds
  • 21. Greenberg Millennials Study
    • Conducted in 2007
    • Surveyed 2000, 18-29 year olds
    • Lack of long-term job and retirement security
    • Rising cost of health care
    Generational Learning | Final Version | June 23, 2009 Eric Greenberg & Karl Weber Generation We: How Millennial Youth Are Taking Over America And Changing Our World Forever
  • 22. Millennials are…
    • Most diverse
    • Best educated
    • Driven by technology
    • Optimistic
    • Responsible
    • Innovation-minded
    • Strong believers in the potential of government to do good
    • Concerned about health care
    Generational Learning | Final Version | June 23, 2009
  • 23. Millennials Generational Traits
    • Expect to change jobs frequently
    • Team-goal oriented
    • Believe respect must be earned
    • Value fairness
    • Technically proficient
    • Busy multi-taskers
    • Accustomed to getting what they want
    • Want attention
    • Expect quick delivery results
    • Expect rapid assent to higher salaries
    • Optimistic, charitable, act with integrity
    • Search for work that provides personal fulfillment
    Generational Learning | Final Version | June 23, 2009
  • 24. Generational Learning | Final Version | June 23, 2009 Get ready to press: 1 if you agree or 2 if you disagree
  • 25. Agree or Disagree?
    • Agree
    • Disagree
    Generational Learning | Final Version | June 23, 2009 Traditionalists Baby Boomers Generation X Millennials
    • Hard work
    • Dedication & sacrifice
    • Respect for rules
    • Duty before pleasure
    • Honor
    • Optimism
    • Team orientation
    • Personal gratification
    • Involvement
    • Personal growth
    • Diversity
    • Techno-literacy
    • Fun and informality
    • Self-reliance
    • Pragmatism
    • Optimistic
    • Feel civic duty
    • Confident
    • Achievement oriented
    • Respect for diversity
  • 26.
    • Myers-Briggs Type Indicator (MBTI)
    • Gardner’s Theory of Multiple Intelligences
    • Hermann Brain Dominance Instrument (HBDI)
    • Felder-Silverman Learning Style Model
    • Kolb Learning Style Model
    • Long/Dzuiban Learning Style Inventory
    • Gregoric Learning Style Indicator
    Generational Learning | Final Version | June 23, 2009
  • 27. Multi-generational Learners
    • “ As people live longer (Social Security benefits are becoming available later and later) the age diversity in the workplace and in the classroom will become increasingly part of the mix and will increasingly challenge the teachers who will have to teach to a diverse array of multi-generational learners .”
    Julie Coates Generational Learning Styles Generational Learning | Final Version | June 23, 2009
  • 28. Learning Styles
    • Influenced by …
      • Environment
      • Experience
      • Perception of the world
    • A unique set of filters
    • Change over time
    Generational Learning | Final Version | June 23, 2009
  • 29. Generational Learning | Final Version | June 23, 2009
  • 30. Learning Style Implications Traditionalists Generational Learning | Final Version | June 23, 2009 Prefer Avoid
    • Formality
    • Straight-forward presentation of information
    • Opportunity to build skills privately
    • Materials organized in summary form
    • Show respect for their background and experience
    • Putting them on-the-spot in front of peers or younger learners
    • Role play
    • Assuming computer illiteracy
  • 31. Learning Style Implications : : Traditionalists Communicating With Traditionalists
    • Remember that they tend to be dedicated and loyal.
    • Plan feedback carefully. Feedback indicates they did something wrong. No news is good news.
    • Design ways for them to learn it on their own.
    • They follow orders, no questions asked. Make sure you actively seek their opinion and feedback.
    Generational Learning | Final Version | June 23, 2009
  • 32. Learning Style Implications Baby Boomers Generational Learning | Final Version | June 23, 2009 Prefer Avoid
    • Skill-building, practical experiences
    • Interaction, networking, and teamwork
    • Winning
    • Learning for learning’s sake
    • Easily accessible information
    • Opportunities to share/participate
    • Treated like they’re young
    • Strict, militaristic regimen
    • “ Unimportant” learning events
    • Having time wasted
    • Role playing
  • 33. Learning Style Implications : : Baby Boomers Communicating With Boomers
    • Face to face is preferred
    • Respectful, but casual
    • Establish rapport
    • Provide context
    Generational Learning | Final Version | June 23, 2009
  • 34. Learning Style Implications : : Baby Boomers Boomer Turn Offs
    • Being unfriendly
    • One-upping (You think that’s bad, let me tell you about this…)
    • Shows of power
    • Political incorrectness
    Generational Learning | Final Version | June 23, 2009
  • 35. Learning Style Implications : : Baby Boomers Guidance for Boomers
    • Embrace technology (learn about Facebook and Twitter)
    • Respect the ideas of the younger generation
    • Don’t assume you are in the “teacher” role
    • Focus on results as well as process
    • Share information, don’t dictate
    • Respect work/life balance needs
    Generational Learning | Final Version | June 23, 2009
  • 36. Learning Style Implications Generation X Generational Learning | Final Version | June 23, 2009 Prefer Avoid
    • Know what is expected of them
    • Have choices and options
    • Receive information efficiently
    • Limit information to only what’s relevant
    • Engage in lively, interactive classroom
    • Have resources that use technology, color, novelty, and contrast
    • Learn by doing
    • Breaking ideas down too granularly
    • Grading
    • “ After-hours” learning
    • Wasting time
    • Excessive lecture
    • Requiring lengthy reading
  • 37. Learning Style Implications : : Gen X-ers Communicating With Gen X-ers
    • Prefer instantaneous and constant feedback, preferably face to face.
    • Be prepared… They call it like they see it, often without regard for the impact their opinions might have.
    • X-ers tend to be very independent.
    • X-ers can be impatient.
    Generational Learning | Final Version | June 23, 2009
  • 38. Learning Style Implications Millennials Generational Learning | Final Version | June 23, 2009 Prefer Avoid
    • Experiential learning
    • Lots of structure
      • What’s required
      • When it’s due
      • What are the expectations of them
    • Lots of feedback
    • Technology, be visual
    • Fun and games
    • Lectures longer than 20 minutes
    • One-way communication
    • Solitary eLearning
    • Working alone
    • Wasting time
  • 39. Learning Style Implication : : Millennials Communicating with Millennials
    • Real
    • Raw
    • Relevant
    • Relational
    Generational Learning | Final Version | June 23, 2009
  • 40. Which generation likes winning and wants to avoid “unimportant” learning events?
    • Traditionalists
    • Baby Boomers
    • Generation X-ers
    • Millennials
    Generational Learning | Final Version | June 23, 2009 What Do You Think? Press 1, 2, 3, or 4 on your key pad now…
  • 41. Which generation prefers a straight-forward presentation of information and dislikes being put on the spot?
    • Traditionalists
    • Baby Boomers
    • Generation X-ers
    • Millennials
    Generational Learning | Final Version | June 23, 2009 What Do You Think? Press 1, 2, 3, or 4 on your key pad now…
  • 42. Which generation prefers a lot of structure and dislikes working alone?
    • Traditionalists
    • Baby Boomers
    • Generation X-ers
    • Millennials
    Generational Learning | Final Version | June 23, 2009 What Do You Think? Back Press 1, 2, 3, or 4 on your key pad now…
  • 43. Which generation wants to know what is expected of them and wants to avoid “after-hours” learning?
    • Traditionalists
    • Baby Boomers
    • Generation X-ers
    • Millennials
    Generational Learning | Final Version | June 23, 2009 What Do You Think? Back Press 1, 2, 3, or 4 on your key pad now…
  • 44. Generational Learning | Final Version | June 23, 2009
  • 45. Similarities Across Generations
    • 1. Similar values, expressed differently
    • 2. Respect
    • 3. Trust
    • 4. Credible and trustworthy leaders
    • 5. Organizational politics are a problem
    • 6. No one likes change
    • 7. Loyalty depends on the context
    • 8. Do the right things
    • 9. Everyone wants to learn
    • 10. Almost everyone wants a coach
    Generational Learning | Final Version | June 23, 2009 Jennifer Deal , PhD Retiring the Generation Gap: How Employees Young and Old Can Find Common Ground
  • 46. Teaching Across Generations
    • Share experiences
    • Change activities often
    • Use technology wisely
    • Make assignments
    • Foster a team environment
    • Plan for and require participation
    • Find the right mix
    • Encourage discussion
    • Recognize excellent performers individually
    • Develop individual and group exercises and activities
    Generational Learning | Final Version | June 23, 2009
  • 47. Generational Learning | Final Version | June 23, 2009
  • 48. People learn better when you…
    • Use visual cues
    • Chunk information into bite-sized pieces
    • Don’t read the slides to them
    • Incorporate pictures into the presentation
    • Remove extraneous information
    Generational Learning | Final Version | June 23, 2009 Richard E. Mayer , PhD The Cambridge Handbook of Multimedia Learning
  • 49. What role does Medicare play in your life? Generational Learning | Final Version | June 23, 2009
  • 50. Table Exercise
    • For each of the scenarios.
      • Choose the generation you think is the primary target audience
      • Discuss how you would develop training for the specific audience
    Generational Learning | Final Version | June 23, 2009
  • 51.
    • Brokaw, T. (1998). The Greatest Generation. New York: Random House.
    • Coates, J. (2007). Generational Learning Styles. River Falls: LERN Books.
    • Deal, J. (2007). Retiring the Generation Gap. San Francisco: Jossey-Bass.
    • Douglas, S. J. (1994). Where the Girls Are: Growing Up Female with the Mass Media. New York: Three Riviers Press.
    • Fitch, K., McLeod, S., & Brenman, J. (n.d.). Globalization & The Information Age . Retrieved May 1, 2009, from YouTube: www.youtube.com/watch?v=5o9nmUB2qls.
    • Greenber, E., & Weber, K. (2008). Generation We. Pachatusan.
    • Howe, N., & Strauss, W. (2000). Millennials Rising: The Next Great Generation. New York: Vantage Books.
    • Mayer, R. E. (2005). The Cambridge Handbook of Multimedia Learning. Cambridge: Cambridge University Press.
    • Twenge, J. M. (2006). Generation Me. New York: Free Press.
    Generational Learning | Final Version | June 23, 2009
  • 52.
    • For each of the following questions, be prepared to
    Generational Learning | Final Version | June 23, 2009 Press 1 for Very Dissatisfied 2 for Dissatisfied 3 for No Opinion/Neutral 4 for Satisfied 5 for Very Satisfied
  • 53. How satisfied are you that the Generational Learning session provided helpful and useful information ?
    • Very Dissatisfied
    • Dissatisfied
    • Neutral/No Opinion
    • Satisfied
    • Very Satisfied
    • 0%
    • 0%
    • 0%
    • 0%
    • 0%
    Generational Learning | Final Version | June 23, 2009 Question 1
  • 54. How satisfied are you that the enough time was allowed to cover the Generational Learning material?
    • Very Dissatisfied
    • Dissatisfied
    • Neutral/No Opinion
    • Satisfied
    • Very Satisfied
    • 0%
    • 0%
    • 0%
    • 0%
    • 0%
    Generational Learning | Final Version | June 23, 2009 Question 2
  • 55. How satisfied are you that the speaker was knowledgeable about Generational Learning?
    • Very Dissatisfied
    • Dissatisfied
    • Neutral/No Opinion
    • Satisfied
    • Very Satisfied
    • 0%
    • 0%
    • 0%
    • 0%
    • 0%
    Generational Learning | Final Version | June 23, 2009 Question 3
  • 56. Please rate your overall satisfaction with the Generational Learning session?
    • Very Dissatisfied
    • Dissatisfied
    • Neutral/No Opinion
    • Satisfied
    • Very Satisfied
    • 0%
    • 0%
    • 0%
    • 0%
    • 0%
    Generational Learning | Final Version | June 23, 2009 Question 4