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You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
You Only Lend Twice (Or so it seems): Spying into the future of interlending
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You Only Lend Twice (Or so it seems): Spying into the future of interlending

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Slides from the presentation given at the NWLIP interlending workshop in Manchester 13th May 2011.

Slides from the presentation given at the NWLIP interlending workshop in Manchester 13th May 2011.

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  • The aim of this talk is to take stock of the current interlending scene in the UK – to consider the challenges and possible opportunities solutions that exist.The aim of this talk is to give an overview of the UK interlending scene as it stands and explore just what steps that we can take to evolve the service
  • About the award winning DWL LibraryXXX staffFocus on research collections and support, although considerable
  • “The asbestos problem at BL is having the effect of causing a marked increase in outgoing loans and article supply.”“I think the extended curtailment of availability of BLDCS stock will impact ILL and potential for alternative document supply solutions.”
  • Used to be called IRMDS – changed name
  • Challenges – DRM and Rights
  • Priorities: The things we need/must do as essentialThreats: What may or is going to stop youNo more than 5 ideally
  • Ackowledgements
  • Transcript

    • 1. You Only Lend Twice (or so it seems)Spying into the future of interlending<br />Gareth J Johnson<br />Document Supply & Repository Manager<br />David Wilson Library<br />University of Leicester<br />13 May 2011<br />Slides: www.slideshare.net/GazJJohnson/<br />
    • 2. DWL Facts<br /><ul><li>Multi-award winning
    • 3. 1500 User spaces
    • 4. 38km shelving
    • 5. 1M+ volumes on shelves
    • 6. 350 PCs + wireless network
    • 7. 13 Group study rooms
    • 8. Graduate Media Zoo
    • 9. 2 IT training suites
    • 10. Also houses Careers, Accessibility & Student Learning Depts</li></ul>www.le.ac.uk/li/about/building/factsandfigures.htm<br />
    • 11. From a View to a Kill<br />Difficult times for libraries as well as ILL services<br />Increasing patron demands for instant access<br />Increasing electronic resource adding complexity<br />Global and local financial budgetary issues<br />Decrease in patron demands across the country<br />BL service levels dropping during refurbishment<br />
    • 12. For Your Eyes Only<br />Poll of the interlending community<br />Not rigorous but substantive<br />Take the temperature of the community<br />Asked for input on current and future trends<br />Looked at requesting and lending<br />How can we meet them?<br />Are there opportunities as well as issues<br />
    • 13. Patron Request Levels <br />Source: ILL Trends Survey (2011)<br />
    • 14. Interlending Requests Levels<br />Source: ILL Trends Survey (2011)<br />
    • 15. Goldfinger<br />Reducing interlending services and staff <br />Perceived as a soft target for “savings”?<br />Loss of staff expertise overlooked<br />Loss of unique revenue recovery/generation<br />Budgets reduction means acquisitions decrease<br />But this increases the need for interlending<br />Introducing or raising patron charges for ILL<br />Increases cost recovery but harms service image<br />Unis charge much more than Public libraries<br />
    • 16. GoldenEye<br />Offsets a portion of ILL costs<br />University of Edinburgh reportedly cost neutral for ILL<br />Knock on from BL asbestos work<br />Temporary but sustained through to 2012<br />Helps reinforce key organisational role of interlending<br />Highlights often rare or unusual collections<br />Local studies material and genealogical resources especially valuable<br />Interlending should be an attractive proposition for a library<br />
    • 17. On Her Majesty’s Interlending Service<br />British Library not immune to budget cuts<br />Strategic aims to do “more with less”<br />Cuts in acquisitions budgets<br />Decline in supply<br />Charges not expected to rise in 2011/12<br />But seeking to increase revenue streams elsewhere<br />New ILL Management system rolling out this month aiming to make ILL with them easier<br />Competition from Publishers and other Suppliers<br />More electronic document supply<br />
    • 18. Dr(m) No!<br />DRM – one of the biggest pains for end users<br />Software woes and time limits use for patrons<br />FileOpen an improvement for electronic documents<br />Digital objects not readily lonable<br />Confusion over licenses and rights<br />Use of ERM or local databases but nothing central<br />Frustration over lack of supply from interlenders<br />Aware of time and staff constraints<br />Encouragement to check licenses loan<br />Involvement in big deal discussions?<br />
    • 19. Too Hot to Handle<br />Copyright rules being reviewed<br />But aim is to help business grow not enhance interlending<br />Lobbying role for professional organisations (e.g. FIL, CILIP, NWLIP etc)<br />Digital signatures for document supply<br />Policy and technology challenges<br />Major boost to end users satisfaction<br />Saves storing extensive paper records<br />
    • 20. And It strikes, like Thunderball<br />EThOS a curate’s egg of a service<br />Helps access to theses but reduces DS work<br />Service not actively marketed by the BL<br />Questions over the future sustainability post-review<br />Open access repositories and journals<br />Not clear how well these are being used by patrons or interlenders for supply<br />Speed and ease of access advantage over concerns over validity of content<br />Location of items for free supply to users a benefit<br />
    • 21. The World is Not Enough<br />Role in support and exchange of best practice<br />Outside of “public” or “educational” silos<br />Lobbying & advocacy to senior decision makers<br />An external voice can be a powerful persuader<br />Conarls, FIL, BL etc can all provide input<br />The power of the IFLA scheme to supply<br />Local collaborations agreements to reduce costs<br />Provision of benchmarks and standards<br />Your organisation must have these services because…<br />
    • 22. The Man with the Golden Gun?<br />Threats an opportunity to bring change<br />Can we take more risks if there’s less to lose?<br />Doing nothing or more of the same is not a viable option<br />The golden shot<br />Revisiting tired/redundant workflows or procedures<br />If it isn’t essential why are you still doing it?<br />Advocating what we do whenever, wherever possible<br />Essentially for proving the interlending case<br />Demonstrating ROI, bang for the buck or USP<br />
    • 23. Think Tank<br />In small groups discuss and agree the following points<br />Your current interlending service priorities<br />The main threats or challenges you face today<br />The opportunities that this allows<br />Rank the top 5<br />
    • 24. My Answers<br />Increased staff time to deal with outgoing loans (£)<br />Priorities<br />Threats<br />Decreasing patron requests<br />Uncertain/reduced library budgets<br />Increasing patron service level expectations<br />Competing library staffing/service demands <br />Maintain or increase current service standards<br />Increase materials supplied electronically<br />Provide electronic signatures<br />Manage integration of Clinical interlending<br />Remove paper based workflows where possible<br />Eliminate non-core activities, focus on major priorities, embrace change<br />Use evidence to demonstrate to management how we meet & exceed targets<br />Demonstrate flexibility of my team across the library service<br />
    • 25. A Quantum of Solace<br />There are major challenges to overcome <br />Embrace the challenges as an opportunities to evolve our services<br />Must be honest about out limitations <br />But evangelistic about our unique service strengths<br />Have to be able to demonstrate the ROI and VFM we offer<br />ILL delivers what your local collections can’t afford<br />Backed with facts and figures<br />The interlending community itself is a major resource<br />Provision of training and experience sharing is crucial<br />Reduce costs through collaboration and even emotional support<br />
    • 26. "Give me the old firing range any day quartermaster“<br />Bond <br />"Well, it is called the future. Get used to it!“<br /> Q<br />
    • 27. You Know My Name<br />Gareth J Johnson, DS&R Manager<br />Vice Chair FIL, Chair UKCoRR, CILIP Councillor, HEA Fellow<br />Email: gjj6@le.ac.uk<br />Tel: 0116-252-2039<br />Web 2/Twitter: llordllama<br />Slides: www.slideshare.net/GazJJohnson/<br />

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