1. Profile
Resourceful Administrative Assistant or Customer Service Representative with proven
success in customer relations, team contributions, positive spirit, timely response, and
attention to detail as well as customer needs.
Experience
CUSTOMER SERVICE/QUOTATIONS, QUALITY LIGHTING SOLUTIONS, RALEIGH, NC — 2014-PRESENT
• Commercial lighting quotations
• Project management: entering and following order process
• Timely communication with clients regarding order status
• Processing warranty claims and return authorizations
• Resolving issues regarding delays, shipping errors/problems
• Liaison between distributor and manufacturer
• Answering phone, processing e-mails
• Successfully using Microsoft programs and proprietary software related directly to
lighting agency.
INSIDE SALES, SWITCH LIGHTING, CARY, NC — 2013-2014
• Cold Calls-Presenting new product
• Inside sales support for outside sales team
• Direct support for National Sales Director
• Manager, SalesForce CRM
• Quotations Specialist
• Lead Generation
• Formulate and process mail and e-mail sales campaign resulting in new accounts
• Data Mining through internet and industry resources to acquire new accounts
• Establish new sales channels
CUSTOMER SERVICE/QUOTATIONS, LITESOURCE, LLC, RALEIGH, NC — 2008-2013
• Quotations, Commercial Lighting
Gayle Spurlock
919-601-8635 ghspurlock1@nc.rr.com 188 Morgan Parkway, Zebulon, NC 27597
2. • Inside Sales support for Outside Sales team
• Product support for Specifiers, Designers and Distributors
• Warranty Claim and RMA processing
• Liaison between manufacturer and distributor
• Create and maintain customer database
• Maintain phone and internet service(management only, non technical)
• Office management
• Create business forms and reports
• Administrative support for CEO
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT, BOB COOPER SALES GROUP, INC.-1998-2008
• Inside Sales support for Outside Sales team
• Maintain customer database
• Develop and produce monthly sales reports
• Liaison between manufacturer and distributor
• Administrative support for CEO
• Warranty claim and RMA processing
• Office Management
• Create forms and reports
• Order processing and tracking/project management
• Quotations
Education
University of Alabama, Huntsville, Huntsville, AL-3 years, no degree, Major: English, Minor:
Psychology
Additional Training
• LBL lighting-online product training course, LED lighting course-2012
3. • Crescent/Stonco(Philips Lighting)-product training(LED, HID, Fluorescent)-2011
• Cree, Inc.-LED training-2012, 2013, Raleigh, NC
• Lighting Essentials-Juno Lighting, Des Plaines, IL-2007
• Commercial and Residential Lighting-Juno Lighting, Des Plaines, IL-2012
• eLuminance Training, Lighting Essentials(online)-Juno Lighting-2011
• eLuminance Training-LED Lighting(online)-Juno Lighting-2012
• Breakthrough in Thinking-Switch Lighting, San Jose, CA-2013
• Philips LED Associate Certified-2014
• Philips LED Passport Certified-2014
Skills
• All Microsoft Operating Systems
• Microsoft Office
• Mac OS through OS X 10.11.4
• Open Office/Libre Office
• Social Media
• Smart Phone
• Ipad
• Good verbal and written communication
• Good collaborative skills
References
Available upon request