SlideShare a Scribd company logo
1 of 4
Download to read offline
Profile
Resourceful Administrative Assistant or Customer Service Representative with proven
success in customer relations, team contributions, positive spirit, timely response, and
attention to detail as well as customer needs.
Experience
CUSTOMER SERVICE/QUOTATIONS, QUALITY LIGHTING SOLUTIONS, RALEIGH, NC — 2014-PRESENT
• Commercial lighting quotations
• Project management: entering and following order process
• Timely communication with clients regarding order status
• Processing warranty claims and return authorizations
• Resolving issues regarding delays, shipping errors/problems
• Liaison between distributor and manufacturer
• Answering phone, processing e-mails
• Successfully using Microsoft programs and proprietary software related directly to
lighting agency.
INSIDE SALES, SWITCH LIGHTING, CARY, NC — 2013-2014
• Cold Calls-Presenting new product
• Inside sales support for outside sales team
• Direct support for National Sales Director
• Manager, SalesForce CRM
• Quotations Specialist
• Lead Generation
• Formulate and process mail and e-mail sales campaign resulting in new accounts
• Data Mining through internet and industry resources to acquire new accounts
• Establish new sales channels
CUSTOMER SERVICE/QUOTATIONS, LITESOURCE, LLC, RALEIGH, NC — 2008-2013
• Quotations, Commercial Lighting
Gayle Spurlock
919-601-8635 ghspurlock1@nc.rr.com 188 Morgan Parkway, Zebulon, NC 27597
• Inside Sales support for Outside Sales team
• Product support for Specifiers, Designers and Distributors
• Warranty Claim and RMA processing
• Liaison between manufacturer and distributor
• Create and maintain customer database
• Maintain phone and internet service(management only, non technical)
• Office management
• Create business forms and reports
• Administrative support for CEO
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT, BOB COOPER SALES GROUP, INC.-1998-2008
• Inside Sales support for Outside Sales team
• Maintain customer database
• Develop and produce monthly sales reports
• Liaison between manufacturer and distributor
• Administrative support for CEO
• Warranty claim and RMA processing
• Office Management
• Create forms and reports
• Order processing and tracking/project management
• Quotations
Education
University of Alabama, Huntsville, Huntsville, AL-3 years, no degree, Major: English, Minor:
Psychology
Additional Training
• LBL lighting-online product training course, LED lighting course-2012
• Crescent/Stonco(Philips Lighting)-product training(LED, HID, Fluorescent)-2011
• Cree, Inc.-LED training-2012, 2013, Raleigh, NC
• Lighting Essentials-Juno Lighting, Des Plaines, IL-2007
• Commercial and Residential Lighting-Juno Lighting, Des Plaines, IL-2012
• eLuminance Training, Lighting Essentials(online)-Juno Lighting-2011
• eLuminance Training-LED Lighting(online)-Juno Lighting-2012
• Breakthrough in Thinking-Switch Lighting, San Jose, CA-2013
• Philips LED Associate Certified-2014
• Philips LED Passport Certified-2014
Skills
• All Microsoft Operating Systems
• Microsoft Office
• Mac OS through OS X 10.11.4
• Open Office/Libre Office
• Social Media
• Smart Phone
• Ipad
• Good verbal and written communication
• Good collaborative skills
References
Available upon request

Gayle Spurlock_Resume_041416 copy

More Related Content

What's hot

Myrishka Harrison Resume 1 (2)
Myrishka Harrison Resume 1 (2)Myrishka Harrison Resume 1 (2)
Myrishka Harrison Resume 1 (2)Myrishka Harrison
 
A. Cunningham_Resume.April2016
A. Cunningham_Resume.April2016A. Cunningham_Resume.April2016
A. Cunningham_Resume.April2016Alice Cunningham
 
Tyrone Rushing Resume_3-2016
Tyrone Rushing Resume_3-2016Tyrone Rushing Resume_3-2016
Tyrone Rushing Resume_3-2016tyrone rushing
 
muhammad amir cv
muhammad amir cvmuhammad amir cv
muhammad amir cvAmir memon
 
June10-2015ResumeBrainfuse
June10-2015ResumeBrainfuseJune10-2015ResumeBrainfuse
June10-2015ResumeBrainfuseMarian Neal
 
AbigailSibalFullResume
AbigailSibalFullResumeAbigailSibalFullResume
AbigailSibalFullResumeAbigail Sibal
 
1. Pamela Coulton 2015 Resume
1. Pamela Coulton 2015 Resume1. Pamela Coulton 2015 Resume
1. Pamela Coulton 2015 ResumePamela Coulton
 
Dale Frost Resume
Dale Frost ResumeDale Frost Resume
Dale Frost ResumeDale Frost
 
reeseresume1+(1)-1
reeseresume1+(1)-1reeseresume1+(1)-1
reeseresume1+(1)-1Reese Peeler
 
Raykita Master Resume
Raykita Master ResumeRaykita Master Resume
Raykita Master ResumeRaykita Hall
 
JakeThomsonresumeNov2016
JakeThomsonresumeNov2016JakeThomsonresumeNov2016
JakeThomsonresumeNov2016Jake Thomson
 
Jessica Jadrich 2016 Resume
Jessica Jadrich 2016 ResumeJessica Jadrich 2016 Resume
Jessica Jadrich 2016 ResumeJessica Jadrich
 
PAYG Apps Inc. - Stats Report
PAYG Apps Inc. - Stats ReportPAYG Apps Inc. - Stats Report
PAYG Apps Inc. - Stats ReportJames Hale
 

What's hot (20)

Myrishka Harrison Resume 1 (2)
Myrishka Harrison Resume 1 (2)Myrishka Harrison Resume 1 (2)
Myrishka Harrison Resume 1 (2)
 
old resume
old resumeold resume
old resume
 
A. Cunningham_Resume.April2016
A. Cunningham_Resume.April2016A. Cunningham_Resume.April2016
A. Cunningham_Resume.April2016
 
Tyrone Rushing Resume_3-2016
Tyrone Rushing Resume_3-2016Tyrone Rushing Resume_3-2016
Tyrone Rushing Resume_3-2016
 
muhammad amir cv
muhammad amir cvmuhammad amir cv
muhammad amir cv
 
June10-2015ResumeBrainfuse
June10-2015ResumeBrainfuseJune10-2015ResumeBrainfuse
June10-2015ResumeBrainfuse
 
AbigailSibalFullResume
AbigailSibalFullResumeAbigailSibalFullResume
AbigailSibalFullResume
 
1. Pamela Coulton 2015 Resume
1. Pamela Coulton 2015 Resume1. Pamela Coulton 2015 Resume
1. Pamela Coulton 2015 Resume
 
Dale Frost Resume
Dale Frost ResumeDale Frost Resume
Dale Frost Resume
 
reeseresume1+(1)-1
reeseresume1+(1)-1reeseresume1+(1)-1
reeseresume1+(1)-1
 
Nicole_Pabst
Nicole_PabstNicole_Pabst
Nicole_Pabst
 
Raykita Master Resume
Raykita Master ResumeRaykita Master Resume
Raykita Master Resume
 
JakeThomsonresumeNov2016
JakeThomsonresumeNov2016JakeThomsonresumeNov2016
JakeThomsonresumeNov2016
 
NW
NWNW
NW
 
Diana VanDenAkker - Resume
Diana VanDenAkker - ResumeDiana VanDenAkker - Resume
Diana VanDenAkker - Resume
 
TylerCaldwellResume
TylerCaldwellResumeTylerCaldwellResume
TylerCaldwellResume
 
Resume 06 05 15 rev 3
Resume 06 05 15 rev 3Resume 06 05 15 rev 3
Resume 06 05 15 rev 3
 
Jessica Jadrich 2016 Resume
Jessica Jadrich 2016 ResumeJessica Jadrich 2016 Resume
Jessica Jadrich 2016 Resume
 
TALAL RANA
TALAL RANATALAL RANA
TALAL RANA
 
PAYG Apps Inc. - Stats Report
PAYG Apps Inc. - Stats ReportPAYG Apps Inc. - Stats Report
PAYG Apps Inc. - Stats Report
 

Viewers also liked (11)

Professional Resume
Professional ResumeProfessional Resume
Professional Resume
 
new resume
new resumenew resume
new resume
 
Resume
ResumeResume
Resume
 
Resume
ResumeResume
Resume
 
Resume 3-18-15A
Resume 3-18-15AResume 3-18-15A
Resume 3-18-15A
 
resume
resumeresume
resume
 
Cover Letter1
Cover Letter1Cover Letter1
Cover Letter1
 
Todd Turner Resume
Todd Turner ResumeTodd Turner Resume
Todd Turner Resume
 
RESUME
RESUMERESUME
RESUME
 
Margy's Resume
Margy's ResumeMargy's Resume
Margy's Resume
 
Resume pdf
Resume pdfResume pdf
Resume pdf
 

Similar to Gayle Spurlock_Resume_041416 copy

Marcie Mangum Inside Sales Resume
Marcie Mangum Inside Sales ResumeMarcie Mangum Inside Sales Resume
Marcie Mangum Inside Sales ResumeMarcella Mangum
 
Mark Jackman Resume 2013
Mark Jackman Resume 2013Mark Jackman Resume 2013
Mark Jackman Resume 2013Mark Jackman
 
Fall2015_Resume A.Berke
Fall2015_Resume A.BerkeFall2015_Resume A.Berke
Fall2015_Resume A.BerkeAndrea Berke
 
Paula Neill Resume 2015
Paula Neill Resume 2015Paula Neill Resume 2015
Paula Neill Resume 2015Paula Neill
 
KarenDEdmondResume
KarenDEdmondResumeKarenDEdmondResume
KarenDEdmondResumeKaren Edmond
 
Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1deborahhadden
 
Kim Oliver Resume 3
Kim Oliver Resume 3Kim Oliver Resume 3
Kim Oliver Resume 3Kim Oliver
 
Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1deborahhadden
 
2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResume2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResumeJulie Schiff
 
2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResume2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResumeJulie Schiff
 
resume 2016 Digital Sales Executive
resume 2016 Digital Sales Executiveresume 2016 Digital Sales Executive
resume 2016 Digital Sales ExecutiveJennifer McLeland
 
Dena GRIEVE Jan12 20151
Dena GRIEVE Jan12 20151Dena GRIEVE Jan12 20151
Dena GRIEVE Jan12 20151Dena Grieve
 
Resume_Ayyaz_Khalid
Resume_Ayyaz_KhalidResume_Ayyaz_Khalid
Resume_Ayyaz_KhalidAyyaz Khalid
 
Raykita master resume
Raykita master resumeRaykita master resume
Raykita master resumeRaykita Hall
 
Rhima Efe CV 2015
Rhima Efe CV 2015Rhima Efe CV 2015
Rhima Efe CV 2015efe rhima
 
Knowledge-Driven Support
Knowledge-Driven SupportKnowledge-Driven Support
Knowledge-Driven SupportLala Mamedov
 

Similar to Gayle Spurlock_Resume_041416 copy (20)

Marcie Mangum Inside Sales Resume
Marcie Mangum Inside Sales ResumeMarcie Mangum Inside Sales Resume
Marcie Mangum Inside Sales Resume
 
JStojanovichresume2016
JStojanovichresume2016JStojanovichresume2016
JStojanovichresume2016
 
Mark Jackman Resume 2013
Mark Jackman Resume 2013Mark Jackman Resume 2013
Mark Jackman Resume 2013
 
Resume presentation
Resume presentationResume presentation
Resume presentation
 
Fall2015_Resume A.Berke
Fall2015_Resume A.BerkeFall2015_Resume A.Berke
Fall2015_Resume A.Berke
 
Paula Neill Resume 2015
Paula Neill Resume 2015Paula Neill Resume 2015
Paula Neill Resume 2015
 
KarenDEdmondResume
KarenDEdmondResumeKarenDEdmondResume
KarenDEdmondResume
 
Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1
 
Kim Oliver Resume 3
Kim Oliver Resume 3Kim Oliver Resume 3
Kim Oliver Resume 3
 
Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1Deborah Hadden Resume Cb1
Deborah Hadden Resume Cb1
 
2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResume2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResume
 
2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResume2.14.15JulieSchiff'sResume
2.14.15JulieSchiff'sResume
 
Resume
ResumeResume
Resume
 
resume 2016 Digital Sales Executive
resume 2016 Digital Sales Executiveresume 2016 Digital Sales Executive
resume 2016 Digital Sales Executive
 
Dena GRIEVE Jan12 20151
Dena GRIEVE Jan12 20151Dena GRIEVE Jan12 20151
Dena GRIEVE Jan12 20151
 
Resume_Ayyaz_Khalid
Resume_Ayyaz_KhalidResume_Ayyaz_Khalid
Resume_Ayyaz_Khalid
 
Raykita master resume
Raykita master resumeRaykita master resume
Raykita master resume
 
Rhima Efe CV 2015
Rhima Efe CV 2015Rhima Efe CV 2015
Rhima Efe CV 2015
 
LennyResume(1) (1) (1)
LennyResume(1) (1) (1)LennyResume(1) (1) (1)
LennyResume(1) (1) (1)
 
Knowledge-Driven Support
Knowledge-Driven SupportKnowledge-Driven Support
Knowledge-Driven Support
 

Gayle Spurlock_Resume_041416 copy

  • 1. Profile Resourceful Administrative Assistant or Customer Service Representative with proven success in customer relations, team contributions, positive spirit, timely response, and attention to detail as well as customer needs. Experience CUSTOMER SERVICE/QUOTATIONS, QUALITY LIGHTING SOLUTIONS, RALEIGH, NC — 2014-PRESENT • Commercial lighting quotations • Project management: entering and following order process • Timely communication with clients regarding order status • Processing warranty claims and return authorizations • Resolving issues regarding delays, shipping errors/problems • Liaison between distributor and manufacturer • Answering phone, processing e-mails • Successfully using Microsoft programs and proprietary software related directly to lighting agency. INSIDE SALES, SWITCH LIGHTING, CARY, NC — 2013-2014 • Cold Calls-Presenting new product • Inside sales support for outside sales team • Direct support for National Sales Director • Manager, SalesForce CRM • Quotations Specialist • Lead Generation • Formulate and process mail and e-mail sales campaign resulting in new accounts • Data Mining through internet and industry resources to acquire new accounts • Establish new sales channels CUSTOMER SERVICE/QUOTATIONS, LITESOURCE, LLC, RALEIGH, NC — 2008-2013 • Quotations, Commercial Lighting Gayle Spurlock 919-601-8635 ghspurlock1@nc.rr.com 188 Morgan Parkway, Zebulon, NC 27597
  • 2. • Inside Sales support for Outside Sales team • Product support for Specifiers, Designers and Distributors • Warranty Claim and RMA processing • Liaison between manufacturer and distributor • Create and maintain customer database • Maintain phone and internet service(management only, non technical) • Office management • Create business forms and reports • Administrative support for CEO CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT, BOB COOPER SALES GROUP, INC.-1998-2008 • Inside Sales support for Outside Sales team • Maintain customer database • Develop and produce monthly sales reports • Liaison between manufacturer and distributor • Administrative support for CEO • Warranty claim and RMA processing • Office Management • Create forms and reports • Order processing and tracking/project management • Quotations Education University of Alabama, Huntsville, Huntsville, AL-3 years, no degree, Major: English, Minor: Psychology Additional Training • LBL lighting-online product training course, LED lighting course-2012
  • 3. • Crescent/Stonco(Philips Lighting)-product training(LED, HID, Fluorescent)-2011 • Cree, Inc.-LED training-2012, 2013, Raleigh, NC • Lighting Essentials-Juno Lighting, Des Plaines, IL-2007 • Commercial and Residential Lighting-Juno Lighting, Des Plaines, IL-2012 • eLuminance Training, Lighting Essentials(online)-Juno Lighting-2011 • eLuminance Training-LED Lighting(online)-Juno Lighting-2012 • Breakthrough in Thinking-Switch Lighting, San Jose, CA-2013 • Philips LED Associate Certified-2014 • Philips LED Passport Certified-2014 Skills • All Microsoft Operating Systems • Microsoft Office • Mac OS through OS X 10.11.4 • Open Office/Libre Office • Social Media • Smart Phone • Ipad • Good verbal and written communication • Good collaborative skills References Available upon request