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A day in a house keeping lady's life at the mall
A day in a house keeping lady's life at the mall
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A day in a house keeping lady's life at the mall

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UX story in which i have put myself in the shoe of a house keeping lady at the mall.

UX story in which i have put myself in the shoe of a house keeping lady at the mall.

Published in: Design
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  • 1. A day in a house keeping lady’s life at the Mall.The life of a working woman is very miserable, every morning I have to get up early and preparebreakfast for my family. Then I have to help my kids in getting ready for the school and departthem. After saying goodbye to my kids and husband I leave for the mall where I work. As soon as I enter the mall a long process starts, first I have to mark myattendance, then I have to issue the clothes in which I have to work and the cleaning material.And then we move to perform our task that’s cleaning. Housekeeping/ cleaning is not that simple as you guys think. We have to take many thingsunder consideration. We cannot just clean any floor, any store or washroom at any point oftime. There is a particular timing to perform all the steps, because if don’t follow this, then ourcleaning process can clash with the customer’s activity, making the customer uneasy and thecondition unpleasant. Keeping all this in mind I moved to perform my job. While I was performing my job, there was a kid who was irritating me. I was cleaningthe floor and he was passing by it again and again. First few times I cleaned it again, but evenafter that, he kept doing that and I got really angry, as housekeeping thing lies at very low post,so I could do nothing, but just control my anger. But while controlling my anger, the acid I wasusing to clean the floor got spread on my attire, resulting in the burning of some part of it.That added to my anger, as there is a rule in the mall for us, like we have to give details ofmaterial used. And if there is something wrong in the calculation, then it is deducted from oursalary. So while submitting my material and uniform back, the person in charge noticed theburnt mark on my uniform and told me that a specific amount will be deducted from my pay. Again I could do nothing, as housekeeping is treatedas a low post, so I just nodded my head and left the mall thinking about the notorious kid, whomade my day a bit more miserable then the usual days.
  • 2. Scenarios: Marking the attendance and issuing the material. Cleaning different sections of the mall. Submitting back the materials used and giving the details of how much material used and all.

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