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How to manage a crisis ?

by Philippe Roques on Oct 29, 2010

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How to manage a B2B crisis situation ?

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How to manage a B2B crisis situation ?

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How to manage a crisis ? — Presentation Transcript

§  Crisis comes from the Greek word “krisis”, which means “decision”§  In medicine, it defines the point of decision which, if not handled in an appropriate and timely manner (or if not handled at all), may cause patient death

andThe one re la ted to a re on regula r situation gular situa tion the one re lated to a n

§  brutal,§  sudden,§  surprising,§  unexpected,§  no warningIt requires a vigorousad hoc action plan tomitigate the impacts

§  Insidious latent,§  But detectable, predictableMost of the time,situation can berecovered !

ExpertsKey Toolspeople Partners

Now !!!

José A. Castro , F&B Management That's a good use of concept pictures. It's not so easy as it seems. CONGRATULATIONS !!
Merci, Philipe. Je voudrais aussi avoir la presentation en ppt apres le concurs. 1 year ago

Are you sure you want to Yes No

kvaratskhelia very nice presentation... is it possible to sand me on email? (gvantsa.kvaratskhelia@mail.ru) thanks in advance... 1 year ago

lngwork I like the idea of Crisis Mgt with fun!
Not restricted to B2B..
Well done!
LNG 1 year ago

3M UK at 3M UK Awesome slides! Did you know 3M UK is running a competition on SlideShare? You could win a 3M PocketProjector MP180! If you want a chance then all you have to do is tag your presentation with ‘3MInform’ and you’ll be entered! Interested? Head over to our page for more details. 1 year ago

Philippe Roques , IT Engineer at Paris Thanks for your positive feedbacks and your support
I will allow the download after the contest.
Meanwhile, just push the vote up button please :) 1 year ago

Russell Florence , Business Development Consultant at The Workwise Group Excellent! enjoyed humor, logic and common sense approach. I'm in South Africa, and work as a social activist...this straight foward approach would work well in helping people deal with the crises of post apartheid racism. Please may I have a copy? russellflorence@rocketmail.com 1 year ago

Chiran Jain Awesum !! its like one of the best !!! great work! Culd u please please mail me a copy of this ppt. (jainchiran@hotmail.com)

thanx man!! 1 year ago

Farid678 can I have a copy of the ppt please. (farid678@hotmail.com) 1 year ago

Farid678 Superb.... deserve a pat.... 1 year ago

Helmut Karas at UNIQA the best way to motivate to do necessary things, congratulation! 1 year ago

How to manage a crisis ?

by Philippe Roques on Oct 29, 2010

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How to manage a crisis ? — Presentation Transcript