Apply Lean in non-manufacturing environments

1. Smart Work 2013
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2. What Goes on here?
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3. Lean Office
Individual Strengths
+ +
= Success
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4. Focus
Structure
Discipline
Ownership
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5. Individual Strengths
Your individual strengths
contribute to the entire
team’s effort.
The biggest waste is failing to tap into the
creativity and knowledge of each team member.
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6. Lean Tools
1. Visual Workplace
2. 5S & Work Area Organization
3. Value Stream Mapping
4. Quality at the Source
5. Pull System/Kanban
6. Standard Work
7. Work Load Leveling
8. Cross Training
9. Continuous Improvement
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7. Lean Defined
• Creating Greater Value With Less Work.
• The Elimination Of Waste
• Developing A Culture Of Continuous Improvement
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8. Where do we Start?

9. Smart Work Recipe
1.Make Sure We Know What Our Customers Value
2.Determine Ways to Measure How Well We Deliver
Value
3.Find a way to Visualize or “See” Our Process
4.Learn to Spot Waste in our Process
5.Understand How Lean Tools Can Help Eliminate Waste
6.Involve everyone in Continually Improving
7.Have a Process or Method For Continuous
Improvement
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10. Making Sure We Know What Our Customers Value
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11. Thinking about “Value”
•What do our Customers value?
•How do we know we are delivering value?
•Can we measure our success or failure to deliver
value?
•Can we determine our efficiency and effectiveness?
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12. What Do OUR Customers Value?
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13. What Should be
on Our
Scoreboard ?
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14. Can we “see” our value stream?
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15. Wherever there is a service for a
customer, there is a Value Stream. The
challenge lies in seeing it.
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16. Learning to spot and eliminate “Waste”
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17. 9 Common Office Wastes
ALIGNMENT – Not everyone is working toward the same goal
WAITING – Information, equipment, people, etc.
PROCESSING / MOTION – Steps that do not add value. Unnecessary
complexity and people motion
WORK AROUND – Operating parallel or unofficial systems
TRANSLATION – Moving information between systems
UNEVEN FLOW – Work piles up due to batching or uneven demand
ERRORS & REWORK – Time spent correcting mistakes or redoing work
MOVEMENT – Moving items from place to place
VARIATION – Same task but different ways of doing it
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18. More About Value
VA = Value Added (Customer willing to pay)
NVA = Non Value Added (Waste)
NVABN = Non Value Added but necessary (Waste)
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19. A LEAP OR A CLIMB?
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20. Smart Work Process Steps
Interviews
Intro To Smart Work
Value Stream Mapping
Implementing Change
Follow-up
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