HP iPAQ hw6500 Mobile Messenger
Frequently asked questions and answers
These questions and answers are available for use with the press and external
audiences but not in written form.
Q. What is the new HP iPAQ hw6500 Mobile Messenger?
A. HP iPAQ hw6500 Mobile Messenger is a global communications device giving you a
combination of connectivity, productivity, and mobility with high-end features such as
GSM/GPRS/EDGE technologies and multiple messaging capabilities.
Q. Who is the target market for the HP iPAQ hw6500 Mobile Messenger?
A. The HP iPAQ hw6500 Mobile Messenger is for mobile professionals who want access to
their email and business/corporate data seamlessly and with enhanced security, whether
they are in the office or on the road. The iPAQ Mobile Messenger also provides rich media
and data services that are well-suited for mobile messaging and entertainment. Considering
that the iPAQ combines high-speed voice and data communication for work or play, in a
small and sleek device, customers looking to streamline will find the new iPAQ to be a great
Q. What key features make this device stand out from the competition?
A. The new HP iPAQ hw6500 Mobile Messenger integrates several wireless technologies –
GSM/GPRS/EDGE, Bluetooth® and an integrated GPS receiver. The iPAQ uses wireless
voice and high-speed EDGE data networking to meet global business and personal
communication needs in one single and stylish device. It has a built-in keyboard to easily
compose email, notes, text, and instant messages.
EDGE / GSM
Q. Why select EDGE (Enhanced Data rates for Global Evolution) technology for the new iPAQ
A. Through EDGE technology, the new iPAQ is designed to deliver data at rates significantly
faster than dial-up – up to 100-130 kilobits per second – enabling quick delivery of
multimedia and other broadband applications. The device also automatically switches to a
GPRS network when outside the range of an EDGE network offering a seamless mobile
experience and widespread access to Internet-based content and data services worldwide.
Q. What does GPRS (General Packet Radio Service) technology provide in the new iPAQ
A. GPRS technology offers broad high-speed connectivity while you’re on the go to access
Internet-based content, email, and text messaging.1
Q. What does GSM (Global System for Mobile) technology provide in the new iPAQ Mobile
A. GSM technology delivers high quality mobile voice3 and data services (such as Short
Messaging Service (SMS) and Multimedia Messaging Service (MMS) with roaming
Q. Is the GSM/GPRS dual band or tri-band?
A. It’s actually QUAD band. This international GSM phone supports 850, 900,1800,1900
Q. What are the voice capabilities on the HP iPAQ hw6500 Mobile Messenger?
A. Communicate by voice3 with colleagues just as you would with a regular mobile phone,
using the integrated speaker and microphone. You can also use a wired voice headset or
a Bluetooth wireless headset to talk while using your hands elsewhere. The built-in
speakerphone enables phone conversations within a small group of people.
Q. Is this a Smartphone operating system based product?
A. No, this new model will have the Microsoft Windows Mobile 2003 SE Phone Edition
Q. What is Short Messaging Service (SMS)?
A. SMS messages or Text Messaging1 is a quick, easy and discrete way to communicate by
sending text messages between SMS capable devices. When you can’t talk – just send a
Q. What is Multimedia Messaging Service (MMS)?
A. MMS messaging or Picture and Video Messaging is the ability to send messages comprised
of a combination of text, sounds, images and video to other MMS capable devices. Capture
and share the moments as they happen with the built-in camera and MMS messages.
Q. What is Instant Messaging?
A. Instant messages are short messages exchanged in real time using familiar screen names or
IDs. You can see who is online and available to chat, busy and offline allowing you to
communicate in real time.
Q. What is Microsoft® Exchange 2003?
A. Microsoft® Exchange 2003 can be setup to synchronize your Outlook inbox, calendar,
contacts, and tasks with your HP iPAQ so you can remotely check your appointments and
other important information. When ActiveSync is enabled you have the flexibility to sync
and receive information when you need it by using either push email (via SMS) or a
scheduled pull from the Exchange server.
Q. How do I get my corporate email sent wirelessly to the iPAQ hw6500 Mobile Messenger?
A. Unlike other devices on the market that lock you into one particular mobile email solution, the
HP iPAQ Mobile Messenger can support many different solutions depending on your needs.
For instance, the Server ActiveSync capabilities included with Microsoft Exchange 2003 can
deliver an excellent user experience with full, continuous and secure over-the-air sync of
Inbox, Calendar and Contacts. There is no additional charge for software once you have
Exchange 2003 in place and there is no software to deploy since support is built into the
Windows Mobile operating system.
For customers who choose not to deploy Exchange 2003, HP recommends the Good
Technology GoodLink solution. GoodLink and the iPAQ hw6500 deliver a true “push”
solution for email, calendar, contacts and much more for Exchange customers. HP includes
GoodLink software on the HP iPAQ hw6500 Mobile Messenger. In addition, other solutions
like those from Seven and Extended Systems (sold separately) are viable options for
Q. Is the HP iPAQ hw6500 Mobile Messenger similar to a BlackBerry™ Wireless Email
Solution from Research in Motion?
A. The HP iPAQ hw6500 Mobile Messenger delivers an outstanding mobile messaging
experience. It includes an ability to support true “push” solutions for email, calendar, contact
and much more. It can also be used for SMS, MMS or MSN instant messaging. It is the
only device on the market that delivers this level of messaging capability along with the
ability to talk on the phone3 via a Bluetooth headset, use GPS-based navigation solutions and
take pictures of the scenery as you pass by(camera on select models only). Pretty impressive.
Q. What are the key features from the iPAQ family that will continue in the iPAQ hw6500
A. As with many previous iPAQ products, the hw6500 includes an integrated SDIO slot,
removable/rechargeable batteries, transflective screen technology, integrated Bluetooth,
Serial IR, built-in HP Photosmart camera (select models) and integrated microphone and
speaker for built-in voice functionality.
Q. Are there any consumer-like features in the HP iPAQ hw6500 Mobile Messenger that
differ from the previous iPAQ line?
A. The new hw6500 has a sleek, cool design with built in high-speed global wireless1
technologies such as GSM/GPRS/EDGE so you can stay connected and get more done on
the go. The iPAQ hw6500 has a built-in keyboard to let you easily send picture and video
messages (MMS), text messages (SMS) and instant messages to contact friends and family,
share photos, and send voice notes. An integrated GPS receiver enables GPS Navigation to
give you driving directions at your fingertips so you get where you need to go. 5
GPS Q. What does integrated GPS technology provide in the new iPAQ Mobile Messenger?
A. The integrated GPS receiver with HP iPAQ Quick GPS8 Connection Utility provides the user
with the ability to add navigation software that will provide driving directions at your
fingertips to get where you need to go.
For Europe: A GPS Navigation application powered by TomTom is provided with the
hw6500 and includes a free, single city map. The user has the ability to choose any city
map from a pre-existing list of maps from North America and Western Europe to download
from the TomTom website. Complete map sets are available for purchase from the TomTom
website.5 The navigation application provides turn-by-turn navigation to nearby restaurants,
hotels, airports, movie theaters, gas stations, museums and many other points of interest.
For North America: Navigation software must be purchased separately in order to use the
GPS receiver. Maps and a navigation application can be found at
Q. How do I purchase a full set of maps to use with the TomTom GPS Navigation
A. Full maps for North America and Western Europe are available for purchase at
Q. When I want to download my one free city map, how do I determine which is the best
map for me based on my location?
A. If you live in a small city that does not appear in the map list, you may search for your best
city map option. The iPAQ will suggest a free city map that includes your smaller city within
Q. I accidentally downloaded the wrong city map. How do I download a different city map
A. You cannot change your free city map. Once you download any city map, you must use that
map only. So, be careful and choose your free map wisely. If your map somehow gets
deleted from your iPAQ, you can download the same city map again.
Q. Which version of Microsoft Windows Mobile 2003 software Pocket PC is featured on
the hw6500 Mobile Messenger?
A. The iPAQ hw6500 Mobile Messenger features Microsoft® Windows Mobile 2003 Second
Edition software for Pocket PC – Phone Edition.
Q. What version of Active Sync works with Microsoft® Windows Mobile 2003 software?
A. You must use the latest version of Active Sync (3.8 or later) with Microsoft Windows
Mobile 2003 software. ActiveSync 3.8 is included on your companion CD. You can also
download ActiveSync 3.8 from the Microsoft website at
Q. Are all of my accessories (SD Cards, software programs) compatible with Microsoft®
Windows Mobile 2003 Second Edition software for Pocket PC?
A. At the time of launch of the Microsoft® Windows Mobile 2003 software for Pocket PC
operating system, many accessories and software work with your iPAQ Mobile Messenger.
Before purchasing or downloading software for the hw6500, check with the supplier to
confim that the application can be supported on the 240 x 240 screen resolution. If you
have trouble with a third-party software or accessory, check the third-party’s website for a
Q. Can the iPAQ hw6500 Mobile Messenger synchronizes with Outlook XP?
A. Yes, ActiveSync® (3.8 or later) is included on your companion CD. ActiveSync 3.8 is
included on your companion CD. You can also download ActiveSync 3.8 from the Microsoft
website at www.microsoft.com/windowsmobile.
Bluetooth® Q. What is Bluetooth®?
A. Bluetooth is a short--range wireless1 technology that allows wireless connection between other
Bluetooth devices without requiring cables. For example, you can connect your iPAQ Mobile
Messenger to a Bluetooth headset, stereo headphones, notebook computer, or printer without
a connecting cable. Bluetooth technology redefines the very way we experience connectivity.
Q. What can I do with Bluetooth?
A. With Bluetooth you can communicate wirelessly with other Bluetooth devices:
- Use a Bluetooth headset for handsfree and wire-free voice communication
- Bluetooth stereo headphones provide a high-quality music experience without wires
- Utilize your vehicle’s microphone and speakers for mobile phone calls by connecting to
your car over Bluetooth
- Get e-mail, synchronize personal data, and surf the Internet on your notebook computer
by connecting through your iPAQ over Bluetooth
Q. What Bluetooth devices will work with the iPAQ hw6500 Mobile Messenger?
A. The Bluetooth specification uses profiles to identify special services that can be implemented
by individual Bluetooth products. A Bluetooth device can implement one or many profiles,
depending on the functionality it desires. Two devices can only perform activities with each
other if they both support a common profile.
Q. Can I print over Bluetooth, WLAN, or Infrared using the iPAQ hw6500 Mobile
Q. What Bluetooth profiles are supported in the HP iPAQ hw6500 Mobile Messenger?
A. The following Bluetooth profiles are supported:
General Access Profile
Service Discovery Application Profile
Serial Port Profile
Generic Object Exchange Profile
File Transfer Profile
Dial-Up Networking Profile
LAN Access Profile
Object Push Profile
Personal Area Networking Profile
Basic Printing Profile
Hard Copy Replacement Profile (printing)
Advanced Audio Distribution Profile
Audio/Visual Remote Control Profile
Q. What is a VPN?
A. Virtual Private Network (VPN) is a type of technology designed to increase the security of
information transferred over the Internet. VPN works with either wired or wireless networks,
as well as with dial-up connections. VPN creates a private encrypted tunnel from the end
user's computer, through the local wireless network, through the Internet, to the corporate
servers and database.
Display Q. What is the difference between reflective and transflective display?
A. Reflective is front-lit active matrix display viewable by utilizing internal or external light
source, ideal for indoor or outdoor use. The rear polarizer of a reflective display includes a
diffuse reflector. This layer reflects polarized ambient light that has entered the front of the
display back through the LCD cell. Reflective displays require ambient light to be seen, with
high brightness, excellent contrast (14:1), and wide viewing angles. HP iPAQ devices using
the reflective LCD's are front-lit.
Transflective display combines transmissive and reflective technologies utilizing internal or
external light source. Transmissive displays have a clear polarizer on the front and the back.
The display depends on light coming through from the back of the display toward the user.
Reflective displays reflect polarized ambient light that has entered the front of the display
back trough the LCD cell.
The benefits of transflective display are crisper images and clearer text, with rich color
Q. What type of display technology does the HP iPAQ hw6500 Mobile Messenger?
A. The HP iPAQ hw6500 Mobile Messenger utilizes a 3.0” transflective TFT QVGA 64K color
LED backlight display and allows better and easier viewing of documents, images, and web
pages in both portrait and landscape modes.
Power Q. What is the battery runtime of the HP iPAQ hw6500 Mobile Messenger when using the
removable/rechargeable 1200 mAH Lithium-lon user swappable battery?
A. The battery life will vary based on the estimated typical usage patterns of an average user,
the configuration of the computer and the usage patterns of the individual user. Use of some
attachments may significantly decrease battery life.
An extended removable/rechargeable 1800 mAh Lithium-Ion battery is also available for the
iPAQ hw6500 Mobile Messenger which can be purchased as an option.
Q. Can I maintain a wireless connection while I change the removable battery?
A. No. When swapping batteries, the connection and any unsaved data will be lost. The back
up battery will not maintain the wireless connection or any unsaved data.
Q. What is the back up battery for and how long will it last?
A. The back up battery is not used to power the device. This internal battery is only intended to
maintain stored memory during a battery swap of the main removable battery. The back up
battery will last up to 10 minutes. If the back up battery is depleted and a main battery is
not being used, the device will perform a hard reset and data that is in RAM will be lost.
Q. Is the back up Battery replaceable?
A. The back up battery is not user-replaceable. It is replaceable by HP Service and Support
Q. How can I increase the battery life of my device?
A. You can preserve battery life by:
- disconnecting a wireless connection when not being used
- adjusting your Backlight setting
- adjusting your Sounds & Notification settings
- leaving your HP iPAQ connected to AC power when you are not using it
A. To ensure you always have battery power available you can invest in a spare extended
Q. What has the greatest impact on battery life?
A. The following have the greatest impact on battery life:
- Conducting a phone conversation
- Bluetooth active connection
- Playing games
Q. How frequently can you recharge the battery?
A. Your battery may be recharged at any time.
Q. Will the battery become damaged by charging it before the battery has completely
A. No. Recommendation is that the iPAQ Mobile Messenger remains connected to A/C power
when not in use. Staying connected to A/C for an extensive period will not damage the
battery. The iPAQ Mobile Messenger operates with Lithium Ion battery that does not retain a
Memory Q. What is the memory available on the HP iPAQ hw6500 Mobile Messenger?
A. The HP iPAQ hw6500 Mobile Messenger has 128 MB total memory; (64 MB ROM and 64
MB SDRAM). Up to 55 MB user available memory that includes 12 MB iPAQ File Store.
Q. What is the HP Image Zone?
A. HP Image Zone photo and imaging software makes it easy to view and share your photos
- View your JPG, BMP, and GIF photos individually or in a slide show
- Play your H.263 videos with audio
Share your photos and videos with friends and family as an email attachment, an MMS
message, or using Bluetooth or Infrared
- Move your photos to an SD or mini-SD memory card7 and print them using a photo printer
Q. What is iPAQ Backup?
A. It is a device backup/restore utility included with the HP iPAQ hw6500 Mobile Messenger.
The iPAQ Backup features improved backup and restore speeds, selective backup and
restore, password-protected backup file, scheduled backup, battery monitoring, and
Q. What are the data preservation tools provided for backing up my data?
A. The HP iPAQ hw6500 Mobile Messenger offers three (3) types of backup and preservation
- iPAQ Backup - backs up your applications and data to main memory, memory cards, or
the host PC.
- PIM Backup - backs up your most critical personal data, like contacts.
- iPAQ File Store – allows you to store personal data more securely to help protect it from
device resets or power loss (capacity varies by model).
Q. What are the hardware requirements for iPAQ Backup?
A. The storage requirements for the backup image files are dependent on the amount of
remaining memory space.
Q. Can I back up multiple image files to my storage card?
A. Yes. iPAQ Backup allows you to choose the name and location of the image file.
Q. Can I back up to iPAQ File Store?
A. Yes. Storing the backup image file to iPAQ File Store or to a storage card is an easy method
to recover when having to hard reset the unit.
Q. I have set scheduling to take place, but it does not start automatically.
A. iPAQ Backup scheduling does not perform unattended backup operations, but will prompt
you to initiate the Pocket Backup operation.
Q. Where is the best place to save backup files?
A. In order to avoid accidental loss of backup files due to total loss of battery power or hard
reset, the best place to store backup files is on a Storage Card or in iPAQ File Store folder.
Q. Do I need to select iPAQ Backup Options each time before Backup or Restore?
A. Once Options are selected, they will be remembered (except in the case of hard reset or
total loss of battery power), so there is no need to select Options each time iPAQ Backup is
used. In the case of hard reset or complete loss of Battery power, the options setting will
Q. Does iPAQ Backup back up everything including contacts, appointments, tasks, and
A. iPAQ Backup offers flexible options on what you include in the backup file and can include
all data and applications on the iPAQ Mobile Messenger.
Q. What is the difference between Secure Digital and MMC technologies?
A. Both types of memory cards are used to add content such as games, music, photos, e-books,
travel software, and other data to your handheld inexpensively with no impact on the storage
capacity. Secure Digital (SD) cards feature faster data transfer rates than MMC, and offers
the ability to manually write-protect data. Multimedia Cards (MMC) can be slightly less
expensive than SD cards.
Q. Can I transfer my SD card from my HP Photosmart camera to my HP iPAQ and view the
pictures and videos?
A. Yes, Compatibility with digital cameras from other manufacturers will vary.
Q. Does the HP iPAQ hw6500 Mobile Messenger support the 1-bit SDIO and 4-bit SD/MMC
Q. What is a Mini-SD Card?
A. Mini-SD cards7 are new thumbnail-sized flash memory cards that are designed to meet the
need for greater storage capacity in the smallest possible form factor. The Mini-SD card was
recently adopted by the SD Association as an ultra-small form factor extension to the SD card
Q. Does the HP iPAQ hw6500 Mobile Messenger support SDIO?
A. Yes, the HP iPAQ hw6500 Mobile Messenger has integrated SDIO ready. HP is supporting
SDIO Now! as a standard way to ensure SDIO cards will work across iPAQ devices.
Q. What software is included on the Companion CD from HP?
A. The companion CD provides various software deliverables, including applications from
Microsoft and HP:
- Microsoft Outlook
- Microsoft ActiveSync 3.8
- GPS Map Download (for European models only) – user can choose one city map to
download for free. A full set of maps is available for purchase.
- ClearVUE Suite (Word and Excel)
- User documentation: Safety and Comfort Guide and User Guide in PDF
Accessories Q. What accessories are available?
A. The accessories for the HP iPAQ hw6500 Mobile Messenger are:
- Microsoft Outlook
- AC adapter
- Desktop synchronization cradle
- Synchronization cable (USB and serial)
- Stylus three-pack
- Foldable keyboard and iPAQ Bluetooth Folding keyboard
- Bluetooth stereo headphones
- Leather Belt Case
- Premier Leather Belt Case
- Nylon Slimline Case
- Custom Cases to view and order go to: Http://www.casesonline.com
A. For a complete list of accessories and their compatibility, please visit
Q. Does the HP iPAQ hw6500 Mobile Messenger support a serial connection through its
A. Yes, the HP iPAQ hw6500 Mobile Messenger supports a standard serial (RS232) connection
through its 22-pin charge/sync connector (a USB/Serial synchronization cable must be
Q. Does the iPAQ hw6500 Mobile Messenger support USB?
A. Yes, the HP iPAQ hw6500 Mobile Messenger supports a standard USB connection through
its 22-pin connector (the USB desktop cradle or USB/serial synchronization cable may be
Q. Does the cradle for the iPAQ hw6500 Mobile Messenger support IrDA?
A. No, the cradle for the iPAQ hw6500 Mobile Messenger does not have an infrared
transmitter; however, the iPAQ hw6500 Mobile Messenger has integrated Serial IR.
Q. Is Universal Remote control (CIR) supported on the iPAQ hw6500 Mobile Messenger?
Q. Does this cradle work with iPAQ devices other than hw6500 Mobile Messenger?
A. Yes, this cradle is designed for compatibility with other HP iPAQ devices if you have the
correct adapter for your specific device.
Q. How can I print from my handheld?
A. You can transfer files to your SD or mini-SD memory card and insert the card into a printer or
transfer and print files through a USB connection to your PC.