Clearing: How you communicate with someone depends on where they are – you have to consider someone’s location if you want to get the quickest response. I’m probably pretty typical of business worker: When I’m at work, all of my communications devices might reach me When I’m at home, my home phone or mobile phone are best When I’m travelling, maybe my mobile phone, or email, or maybe my RIM device When I’m on the plane…used to be I was out of reach, but now with IP connections available on some airlines…. In my car – mobile phone
With globalization and the expansion of organizations through mergers & acquisitions and outsourcing, better communications are critical. However, delivering them is not easy. In today’s super fast world, with a proliferation of devices, incompatible systems and increasing security risk, communications have become increasingly complex. Communication’s role in global organizations: In order to enhance revenues from expanded markets and reduce the costs of doing business it’s essential enterprises tackle the sometime overwhelming task of managing, distributing, and translating information for a wide network of partners, suppliers, employees, contractors, and customers. Employee productivity trends: Companies continue to use technology to help employees be more efficient. In December 2004, the US Bureau of Labor statistics reported a seasonally adjusted annual productivity rate of 9.4% (for the non-farm sector) during the third quarter, up from an earlier estimate of 8.1%. Expanding work environment : employees are no longer tied to the desktop. More and more employees are working from other places like: home, cars, hotels etc. However, they still need the applications and information available to them, whether they’re at their desk in the office or not. In today’s expanding work environment, companies are still looking for ways to increase employee productivity or efficiency while reducing costs. Sage Research recently polled a group of 100 businesses and asked them which technologies they thought would have the biggest impact on end-user productivity.
Almost half of the respondents indicated that mobile technology and wireless LANs have had or could have the greatest impact on employee productivity. As Cisco IP telephony enters its 5 th year, we can begin to draw from the experiences of the first 5 million users of this technology. We’ve found that in order to make employees really productive, we need to give them access to their applications and network resources wherever they are.
Clearing: The goal is to “cut to cord” so to speak, not the access. NOTE: Here’s where you can discuss challenges that need to be overcome at the same time that we are giving access – i.e., need to maintain secure communications and need to keep costs down, for example.
It’s all about redefining the communications experience for the user and the enterprise. Cisco began this redefinition with a three phase process, starting with the acquisition of Selsius Systems, Inc. , in 1998
TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP Ability to re-key per packet which increases WEP security Integrity check to ensure packet has not been tampered with in transit CCKM - Cisco’s Centralized Key Management Method of key management and expedites authentication during roaming Allows caching of keys so that when a device roams a full re-authentication is not necessary L3 AP- Assisted Roaming Improved scalability XML Application integration
Cisco Mobile Connect, also referred to as single business number reach, is a software application that resides on the Cisco MobilityManager server. Cisco Mobile Connect provides redirection of IP calls to up to four different designated clients—bridging calls from the enterprise IP private branch exchange (PBX) to existing cellular phones or IP phones. Cisco Mobile Connect associates a cell phone number with the IP phone business number. An incoming call rings the cell phone like a line appearance on the IP phone for a “single number reach” for callers. If the call is not answered, it can then redirect the unanswered calls to the Cisco Unity messaging system. Administration is provided by either full administrator control or the flexible user self-administration Web-based user interface.
What are the trends driving more complexity in communications? Well, the Enterprise is certainly becoming much more virtual in nature. And, working anytime, from anywhere is crucial for improved business work flow, customer satisfaction and competitive advantage. The virtual enterprise is about making remote and mobile human interactions as effective as in-person human interactions. That means changing business processes as well as developing and deploying new technologies. Also note that according to Gartner, by the year 2007, more than 60 million people will “telework” while 66% of workers will leverage mobile & wireless tools for accomplishing their jobs.
CLEARING: Everyone is familiar with personal complexity caused by all the innovations we seem to need in order to stay connected. But really it’s too many devices, too much anytime anywhere access.…It’s not unusual to hear the frustration: SAVE ME FROM THE FLOOD OF INFORMATION I HAVE TO DEAL WITH EVERY DAY OF MY LIFE! We all experience this to some extent – a multitude of devices and information overload. Psychologists have a term for this kind of information overload—they call it “cognitive dissonance” KEY MESSAGES 1. Issue appears differently based on whether you are a contact recipient vs. a contact initiator 2. Getting voicemail about email and text pages about voicemail people are trying to draw your attention to. Remember when we used to communicate via memos? Now there are so many “communication inputs,” we need to control the flow and prioritization to alleviate cognitive dissonance! 3. With the need for more rapid decision-making, communications has become the critical path process for most businesses TRANSITION: This overload of devices is not only stressful, it’s impacting business and employee effectiveness.
CLEARING : Specifically a better way to manage devices in order to be more productive. KEY MESSAGES Since every individual has his or her own preferences we never know what channel to use for what purpose. It leads to a lot of missed communications. For instance, we leave a voicemail for someone who prefers e-mail. We leave e-mail for someone who prefers her mobile phone. We page someone who prefers IM and send a FAX to someone who never checks the FAX machine. The proliferation of devices has made communications increasingly complex as we do business everywhere around the world; i.e. taxi, airplane, customer site, home, office, Starbucks, etc… Cisco IP Communications aims to collapse this proliferation of communications gadgets clogging the pockets and purses of our mobile work force into a single seamless stream of information. As a user, I want a streamlined, intuitive communications experience, with a unified suite of communication applications that also helps me leverage the device-at-hand from where ever I am. TRANSITION : The good news is, we’re not starting from scratch . In fact, we’ve built our business around effective communications. Let’s take a look at what we mean by that.
Enterprise Mobility Strategy for Cisco Unified CallManager & Cisco Unified CallManager Express Brian Dal Bello Director, IP Communications Business Unit
Move freely—with all your applications and resources
Easily move from one application to another
Access to people resources in real-time
Effective Communications Service Convergence 2 VIRTUALIZATION APPLICATIONS 2006 2009 1997 2001 IP Communications Adoption Begins with Your IP Network Media Convergence 1 MOVEMENT Communications Experience Convergence 3 OPEX Reduction Network Simplification New Capabilities And delivers Integrated security And applications Through a new experience
Requires Mobile Connect user license to activate service
Local database for Mobile Connect users and administration
Standard JTAPI interface to Cisco Unified CallManager 4.x and up
1000 subscriber capacity/Cluster
IPC Mobility Architecture: Mobile Connect Enterprise Network Mobile Operator’s Wireless Network Cisco Unified CallManager Cisco Unified IP Phones INSIDE OUTSIDE Cisco Unified MobilityManager Server ENTERPRISE Cisco Unity Server JTAPI Wired Operator’s Network Cisco Mobile Connect Standard Mobile Phone (CDMA, TDMA, GSM) Standard Mobile Phone (CDMA, TDMA, GSM)
Dual mode phones : Nokia Eseries dual mode device for business (Models E60, E61, and E70)
Phone Client : Nokia SCCP Mobile Client app
Cisco Call Agent : Cisco Unified CallManager 4.x or 5.0 or Cisco Unified CallManager Express Release 3.x (via SCCP)
Cisco WLAN : Cisco Unified WLAN infrastructure with voice enhancements in Germanium (via Cisco CallManager Express 3.X and later)
Cisco Unified MobilityManager & Mobile Connect (with Cisco Unfied CallManager)
Nokia Business Center (Nokia Mobile Email)
Nokia Mobile VPN Client
Cisco - Nokia Enterprise Mobility: Solutions Supported Core Elements Optional Elements Cisco Mobility Manager Operator infrastructure mobile network fixed network Nokia VoIP Client Cisco WLAN AP CCM/E Enterprise infrastructure Cisco IP phone
Single Enterprise Number and Voicemail Box (via Mobile Connect)
Phase One: Market Trials and Early Deployment Other Management Data Voice Handset Enterprise Mobility Feature Categories
Cisco Unified CallManager 4.x/5.0 or Cisco Unified CallManager Express 3.x
Each Dual Mode user requires a Cisco SCCP User License
Nokia SCCP Mobile Client for Cisco Unified CallManager and Cisco CallManager Express feature access in WLAN
Misc. Data & Voice Networking Equipment
Partner / Wireless Operator to Sell:
Nokia Handset(s) – E60, E61, E70
Nokia SCCP Mobile Client app
VoWLAN Assessment and Integration Services
Nokia Schedule (North America/EMEA) NOTE: This is a Nokia Development. All dates are approximate and pending Nokia Confirmation/Commitment. In Progress Design Fall ‘06 General Availability (FCS) May ‘06 External Customer Trial (EFT) Feb ’06 – Apr ’06 Alpha Dec ’05 – Mar ‘06 Solution Integration Plan
Trends Driving Communications Complexity Mobility and Virtualization People Went to Work Yesterday Work Comes to People Office Home Transportation Hotel Airport/Plane Today WAN/ Internet Source: Gartner Management Update 2004
By 2007 “telework” will be practiced by more than 60 million people
More than 66 percent of workers will use mobile and wireless computing
Meeting the Demand to Stay Connected Innovation Has Created Complexity
Too many devices
15 Attachments!! u there? Meetings All Day 20 E-Mails! “ Have a Minute?” 5 Voicemails!
What Businesses Really Want: A More Effective Way