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© 2005 Cisco Systems, Inc. All rights reserved.
 

© 2005 Cisco Systems, Inc. All rights reserved.

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  • Clearing: How you communicate with someone depends on where they are – you have to consider someone’s location if you want to get the quickest response. I’m probably pretty typical of business worker: When I’m at work, all of my communications devices might reach me When I’m at home, my home phone or mobile phone are best When I’m travelling, maybe my mobile phone, or email, or maybe my RIM device When I’m on the plane…used to be I was out of reach, but now with IP connections available on some airlines…. In my car – mobile phone
  • With globalization and the expansion of organizations through mergers & acquisitions and outsourcing, better communications are critical. However, delivering them is not easy. In today’s super fast world, with a proliferation of devices, incompatible systems and increasing security risk, communications have become increasingly complex. Communication’s role in global organizations: In order to enhance revenues from expanded markets and reduce the costs of doing business it’s essential enterprises tackle the sometime overwhelming task of managing, distributing, and translating information for a wide network of partners, suppliers, employees, contractors, and customers. Employee productivity trends: Companies continue to use technology to help employees be more efficient. In December 2004, the US Bureau of Labor statistics reported a seasonally adjusted annual productivity rate of 9.4% (for the non-farm sector) during the third quarter, up from an earlier estimate of 8.1%. Expanding work environment : employees are no longer tied to the desktop. More and more employees are working from other places like: home, cars, hotels etc. However, they still need the applications and information available to them, whether they’re at their desk in the office or not. In today’s expanding work environment, companies are still looking for ways to increase employee productivity or efficiency while reducing costs. Sage Research recently polled a group of 100 businesses and asked them which technologies they thought would have the biggest impact on end-user productivity.
  • Almost half of the respondents indicated that mobile technology and wireless LANs have had or could have the greatest impact on employee productivity. As Cisco IP telephony enters its 5 th year, we can begin to draw from the experiences of the first 5 million users of this technology. We’ve found that in order to make employees really productive, we need to give them access to their applications and network resources wherever they are.
  • Clearing: The goal is to “cut to cord” so to speak, not the access. NOTE: Here’s where you can discuss challenges that need to be overcome at the same time that we are giving access – i.e., need to maintain secure communications and need to keep costs down, for example.
  • It’s all about redefining the communications experience for the user and the enterprise. Cisco began this redefinition with a three phase process, starting with the acquisition of Selsius Systems, Inc. , in 1998
  • TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP Ability to re-key per packet which increases WEP security Integrity check to ensure packet has not been tampered with in transit CCKM - Cisco’s Centralized Key Management Method of key management and expedites authentication during roaming Allows caching of keys so that when a device roams a full re-authentication is not necessary L3 AP- Assisted Roaming Improved scalability XML Application integration
  • Cisco Mobile Connect, also referred to as single business number reach, is a software application that resides on the Cisco MobilityManager server. Cisco Mobile Connect provides redirection of IP calls to up to four different designated clients—bridging calls from the enterprise IP private branch exchange (PBX) to existing cellular phones or IP phones. Cisco Mobile Connect associates a cell phone number with the IP phone business number. An incoming call rings the cell phone like a line appearance on the IP phone for a “single number reach” for callers. If the call is not answered, it can then redirect the unanswered calls to the Cisco Unity messaging system. Administration is provided by either full administrator control or the flexible user self-administration Web-based user interface.
  • What are the trends driving more complexity in communications? Well, the Enterprise is certainly becoming much more virtual in nature. And, working anytime, from anywhere is crucial for improved business work flow, customer satisfaction and competitive advantage. The virtual enterprise is about making remote and mobile human interactions as effective as in-person human interactions. That means changing business processes as well as developing and deploying new technologies. Also note that according to Gartner, by the year 2007, more than 60 million people will “telework” while 66% of workers will leverage mobile & wireless tools for accomplishing their jobs.
  • CLEARING: Everyone is familiar with personal complexity caused by all the innovations we seem to need in order to stay connected. But really it’s too many devices, too much anytime anywhere access.…It’s not unusual to hear the frustration: SAVE ME FROM THE FLOOD OF INFORMATION I HAVE TO DEAL WITH EVERY DAY OF MY LIFE! We all experience this to some extent – a multitude of devices and information overload. Psychologists have a term for this kind of information overload—they call it “cognitive dissonance” KEY MESSAGES 1. Issue appears differently based on whether you are a contact recipient vs. a contact initiator 2. Getting voicemail about email and text pages about voicemail people are trying to draw your attention to. Remember when we used to communicate via memos? Now there are so many “communication inputs,” we need to control the flow and prioritization to alleviate cognitive dissonance! 3. With the need for more rapid decision-making, communications has become the critical path process for most businesses TRANSITION: This overload of devices is not only stressful, it’s impacting business and employee effectiveness.
  • CLEARING : Specifically a better way to manage devices in order to be more productive. KEY MESSAGES Since every individual has his or her own preferences we never know what channel to use for what purpose. It leads to a lot of missed communications. For instance, we leave a voicemail for someone who prefers e-mail. We leave e-mail for someone who prefers her mobile phone. We page someone who prefers IM and send a FAX to someone who never checks the FAX machine. The proliferation of devices has made communications increasingly complex as we do business everywhere around the world; i.e. taxi, airplane, customer site, home, office, Starbucks, etc… Cisco IP Communications aims to collapse this proliferation of communications gadgets clogging the pockets and purses of our mobile work force into a single seamless stream of information. As a user, I want a streamlined, intuitive communications experience, with a unified suite of communication applications that also helps me leverage the device-at-hand from where ever I am. TRANSITION : The good news is, we’re not starting from scratch . In fact, we’ve built our business around effective communications. Let’s take a look at what we mean by that.

© 2005 Cisco Systems, Inc. All rights reserved. © 2005 Cisco Systems, Inc. All rights reserved. Presentation Transcript

  • Enterprise Mobility Strategy for Cisco Unified CallManager & Cisco Unified CallManager Express Brian Dal Bello Director, IP Communications Business Unit
  • Agenda
    • The Enterprise Communication Dilemma today
    • Cisco Unified Wireless IP Phone 7920
    • Cisco Unified Mobile Connect
    • Dual Mode Solutions
      • Nokia Solution
      • Future Direction
  • Where Am I?
    • Better communications required:
      • Networked Virtual Organization
      • Globalization
      • Mergers & Acquisitions
      • Outsourcing
    • Communications more complex:
      • Multiple devices and types of communication
      • Many, incompatible systems & networks
      • Higher demands for security & connectivity
    Business Communications Have Never Been More Critical
  • Technologies Impacting Employee Productivity Source: Sage Research, March 2005 Wireless Access to Email Wireless LANs Mobile Technology Instant Messaging Other 48% 47% 32% 14% 3%
  • Cut the Cord Not the Access
    • Seamless mobility
      • Move freely—with all your applications and resources
    • Easily move from one application to another
    • Access to people resources in real-time
    The Goal
  • Effective Communications Service Convergence 2 VIRTUALIZATION APPLICATIONS 2006 2009 1997 2001 IP Communications Adoption Begins with Your IP Network Media Convergence 1 MOVEMENT Communications Experience Convergence 3 OPEX Reduction Network Simplification New Capabilities And delivers Integrated security And applications Through a new experience
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified Wireless IP Phone 7920 version 2.0
    • Increased security and faster roaming for better voice quality
    • TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP
    • CCKM - Cisco’s Centralized Key Management
    • L3 AP- Assisted Roaming
      • Improved scalability
    • XML Application integration
    • Support Cisco CallManager 3.3, 4.0, 4.1
    • Available June, 2005
  • Cisco Unified Wireless IP Phone 7920 Roadmap Q4 CY05 Q2 CY05 7920 2.0 Firmware Release 7920 3.0 Firmware Release 7920 Multi-charger 7920 for Australia Q3 CY05
    • Cisco Unified Wireless IP Phone 7920 for Australia
      • Meets Australia Telephony specs: AS/ACIF:S004, AS/ACIF:S040
    • Multi-phone and battery charger
      • Charges 6 phones and 6 batteries simultaneously
      • Desk and wall-mount
    • v3.0 firmware release
      • EAP-FAST
      • Improved battery life
      • French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Korean, Swedish, Danish, Norwegian, Finnish, Dutch
      • CallManager 4.2 & 5.0, CallManager Express 3.3
    Q1 CY06
  • Cisco Mobile Connect
  • Cisco Mobile Connect Single Business Number Reach
    • Replicates desktop Cisco Unified IP Phone calls on up to four other clients
      • Cell phone, home office phone
    • Seamlessly pass calls between devices, inside and outside of the office
    • Easy to turn on and off (via web or IVR interface)
    • Supported on Cisco Unified CallManager 4.x+
  • Cisco Mobile Connect Feature Highlights
    • Simultaneous ring
    • Multiple remote destinations (up to 4 – mobile, home, etc.)
    • Single enterprise voice mail
    • Desktop call pickup
    • Mobile phone call pickup
    • Enterprise “dial tone”
    • No changes required with mobile phone or mobile cellular service provider
    • Caller ID (given service provider support)
    • Remote on/off
    • Cisco Unified CallManager 4.X and 5.X compatible
    • Web based White/Black list support
    • System admin controllable user profile access
    • Web-based admin for system admin and end-user
  • Cisco Mobile Connect Product Components
    • Standalone Linux server
      • MCS-7815 support (initially)
    • Mobile Connect
      • Requires Mobile Connect user license to activate service
      • Local database for Mobile Connect users and administration
    • Standard JTAPI interface to Cisco Unified CallManager 4.x and up
      • 1000 subscriber capacity/Cluster
  • IPC Mobility Architecture: Mobile Connect Enterprise Network Mobile Operator’s Wireless Network Cisco Unified CallManager Cisco Unified IP Phones INSIDE OUTSIDE Cisco Unified MobilityManager Server ENTERPRISE Cisco Unity Server JTAPI Wired Operator’s Network Cisco Mobile Connect Standard Mobile Phone (CDMA, TDMA, GSM) Standard Mobile Phone (CDMA, TDMA, GSM)
  • Nokia Offer
  • Nokia Dual Mode Solutions for Enterprise
    • Nokia is developing an SCCP client on their dual-mode Nokia Eseries devices
    • User manually selects network
      • In WLAN, operates as a Cisco Unified IP Phone with Cisco Unified CallManager feature access
      • In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier
    • Couple with Cisco Mobile Connect to provide flexible enterprise forwarding/screen  services
    • For more Nokia Eseries info, visit the Nokia website.
    E60 E61 E70
    • Dual mode phones : Nokia Eseries dual mode device for business (Models E60, E61, and E70)
    • Phone Client : Nokia SCCP Mobile Client app
    • Cisco Call Agent : Cisco Unified CallManager 4.x or 5.0 or Cisco Unified CallManager Express Release 3.x (via SCCP)
    • Cisco WLAN : Cisco Unified WLAN infrastructure with voice enhancements in Germanium (via Cisco CallManager Express 3.X and later)
    • Cisco Unified MobilityManager & Mobile Connect (with Cisco Unfied CallManager)
    • Nokia Business Center (Nokia Mobile Email)
    • Nokia Mobile VPN Client
    Cisco - Nokia Enterprise Mobility: Solutions Supported Core Elements Optional Elements Cisco Mobility Manager Operator infrastructure mobile network fixed network Nokia VoIP Client Cisco WLAN AP CCM/E Enterprise infrastructure Cisco IP phone
    • Nokia S60 Device
    • Nokia Enterprise Voice Client
    • Nokia Mobile Email *
    • Nokia Mobile VPN *
    • Cisco Call Manager
    • CCM user license
    • Cisco WLAN
    • Cisco MobilityManager
    • GSM Account
    Dual Mode device Mobile Operator
  • Solution Feature/Services List
    • UPSD for power management
    • Call Forwarding Capability – GSM to Wi-Fi
    • PC Suite to sync & backup data between PC and phone
    • OMA device management
    • Native email client for POP/IMAP4 /SMTP
    • 3 rd party email clients
    • Network connectivity - WiFi/GPRS /EGPRS /WCDMA
    • Web browsing
    • Native editor for MS office apps & PDF
    • OTA PIM – contacts and calendar on handset
    • Direct Access to Data
    • Enterprise Directory Access (NBC Pro client)
    • CallManager/CallManager Express Feature access in WLAN (call waiting, call hold, call forwarding, conference calling, etc.)
    • Multiple Call Management
    • Voice conferencing
    • Push- to-Talk (over cellular)
    • Voice mail notification via SMS (for Unity)
    • GSM & WCDMA for global coverage
    • Client VPN
    • Same User Interface for WiFi & GSM
    • USB and Bluetooth
    • Distinctive Ringers
    • Direct Voicemail Access
    • Speaker Phone
    • Power management
    • QWERTY keyboard (E61, E70)
    • Mini-SD MMC expansion support
    • 2MB camera (E70)
    • WLAN Roaming
    • Retrieval of Enterprise Information in Wi-Fi
    • Single Enterprise Number and Voicemail Box (via Mobile Connect)
    Phase One: Market Trials and Early Deployment Other Management Data Voice Handset Enterprise Mobility Feature Categories
  • Technical Overview: Nokia Eseries – E60, E61, E70 http://europe.nokia.com/BaseProject/Sites/Nokia_Europe_18022/CDA/Categories/Phones/PhoneModels/NokiaE70/_Content/_Static_Files/e70_tech_specs.pdf WPA2, EAP-TLS Security Nokia browser: HTML and JavaScript 1.3 and 1.5 support Browser Symbian OS 9.1, Series 60 3.0 Operating System 127g with Nokia BL-6C battery (E70) Weight (w/battery) 117 x 53 x 22mm (E70 closed) Dimensions WLAN (IEEE 802.11g, 802.11e, 802.11i) WiFi GSM 850/900/1800/1900 (GPRS/EGPRS) WCDMA (3GPP r4) Cellular Network (data) 2.5 – 7.3 hours / 5.1 – 9.3 days (E70 depending on network) Estimated Talk Time / Standby G.711, G.729b for IPT FR, AMR and EFR for GSM; AMR for WCDMA Standard support for PTT Voice Codecs Manual call hand-off from WLAN to GSM Network Selection
  • Go to Market
    • Cisco Will Sell:
      • Cisco WLAN Access Points (“b/g” Radio)
      • Cisco Unified CallManager 4.x/5.0 or Cisco Unified CallManager Express 3.x
        • Each Dual Mode user requires a Cisco SCCP User License
        • Nokia SCCP Mobile Client for Cisco Unified CallManager and Cisco CallManager Express feature access in WLAN
      • Misc. Data & Voice Networking Equipment
    • Partner / Wireless Operator to Sell:
      • Nokia Handset(s) – E60, E61, E70
      • Nokia SCCP Mobile Client app
      • VoWLAN Assessment and Integration Services
  • Nokia Schedule (North America/EMEA) NOTE: This is a Nokia Development. All dates are approximate and pending Nokia Confirmation/Commitment. In Progress Design Fall ‘06 General Availability (FCS) May ‘06 External Customer Trial (EFT) Feb ’06 – Apr ’06 Alpha Dec ’05 – Mar ‘06 Solution Integration Plan
  • Future Vision
  • Trends Driving Communications Complexity Mobility and Virtualization People Went to Work Yesterday Work Comes to People Office Home Transportation Hotel Airport/Plane Today WAN/ Internet Source: Gartner Management Update 2004
    • By 2007 “telework” will be practiced by more than 60 million people
    • More than 66 percent of workers will use mobile and wireless computing
  • Meeting the Demand to Stay Connected Innovation Has Created Complexity
    • Information Overload
      • Too many devices
      • Anywhere/anytime
    • Technology Limits
      • Disparate solutions
      • Disparate access
    15 Attachments!! u there? Meetings All Day 20 E-Mails! “ Have a Minute?” 5 Voicemails!
  • What Businesses Really Want: A More Effective Way
    • Information Control
      • Where I am
      • When I want
    • Technology Solutions
      • Devices that work together
      • Simple access to services
  •