Social media and mobile presentation 2011

600
-1

Published on

Social media and mobile trends presentation

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
600
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • For better or worse, Twitter, Facebook, and other social networks have become legitimate channels for customer feedback and support. Text-analysis technology, particularly sentiment analysis, monitors tweets, Facebook posts, blogs, and other forms of social network feedback. Tools: Respond (Attensity)
  • ING, PNC, American Express
  • ×