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Social media and mobile presentation 2011
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Social media and mobile presentation 2011

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Social media and mobile trends presentation

Social media and mobile trends presentation


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  • For better or worse, Twitter, Facebook, and other social networks have become legitimate channels for customer feedback and support. Text-analysis technology, particularly sentiment analysis, monitors tweets, Facebook posts, blogs, and other forms of social network feedback. Tools: Respond (Attensity)
  • ING, PNC, American Express