Office of the cio trends 2011

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  • בוקר טוב וברוכים הבאים לכנס השנתי של STKI. שמי גלית פיין ואני אנליסטית בתחום של OFFICE OF THE CIO. השנה, בנוסף לנושאים הרגילים של OFFICE OF THE CIO, אני אתמקד במגמות המובייל, מכיוון שלשימוש העולה בטלפונים הסלולאריים החכמים יש השפעות חברתיות וכלכליות מרחיקות לכת. ואמנם החלטות המובייל מתקבלות ברמה הארגונית - אנו מעריכים, כי לארגוני IT יהיה תפקיד מכריע בשינוי מודלים עסקיים מסורתיים הן לגבי האינטרקציה עם הלקוחות והן לגבי צורת העבודה של אנשי השטח בארגון.
  • http://www.it-sideways.com/2009/01/2009-trends-in-networking-and-security.html

    Next Generation Networking Internet Protocol (IP) Core and High Speed Broadband “The 13-country Frost and Sullivan Asia-Pacific Broadband Access Technology and Market Comparison study released mid-year, showed the money to be made by telcos from offering broadband services to both corporate and home users. With a compound annual takeup subscription growth rate across the region, of 19.9%, revenues across Asia Pacific stood at US$28.1billion in 2007 and this is projected to reach $42billion by end-2013. Focused investment in HSBB (high speed broadband) in Malaysia via fibre-to-the-home and Ethernet-to-the-home with last-100 metres vDSL built on an end-to-end infrastructure for which Juniper Networks is set to provide the core network and other components, will further stimulate broadband demand and enhance national competitiveness.
    Network and data centre consolidation and network virtualisation “Network and data centre consolidation reached fever pitch in 2008. Organisations have been focusing on this as a key way to reduce operating expenditure but many networks are still far too complex. 2009 will see a shift in focus to look across the entire organisation and really address complexity. We’ve seen a number of customers look at cost and space savings available with this virtualisation technology in 2008. The challenge is getting server and network teams together to break down communication and education barriers to help businesses really streamline their data centres. 2009 will be the year that the network is the next to get the virtualisation treatment.”
    Green Networking “Beginning in 2008, 2009 is likely to see quantifiable metrics for efficiency and power consumption become a core element to RFPs (requests for proposals). To date it’s been a ‘nice to have’ with vague, unquantifiable goals. There are now testing standards (which Juniper is leading with testing vendor Ixia) that allow more rigorous demands to be placed around the green credentials for networking equipment.”
    IPv6 “2008 saw an uptake in interest in IPv6, but only a few real implementations. As the number of available IPv4 addresses rapidly dwindles, 2009 may just be the year that the industry really starts to embrace IPv6. It’s not going to suddenly replace IPv4, but we’ll certainly see an increase in deployments as operators and companies look to future proof their networks.”
    Network Operating systems “Maximising network and server resources depends on using them more effectively and this needs proper management. The network operating system is a key way to achieve this and as such it is likely to emerge as a more important part of the buying decision in 2009. This will see new battles emerging among the main network vendors to differentiate and help customers reduce operating cost. It’s certainly an area that Juniper is making significant investment with JUNOS forming a core part of the business strategy.”
    Network intelligence and policy control “Companies are looking to leverage a lot more multiplay applications which will lead to an increasing mix of video, voice and data flowing over networks. Dealing with these multiple traffic types is certainly achievable with only modest networks - as long as they have enough intelligence built in. In 2009, the mechanism to achieve this level of intelligence, through advanced application aware networking, is likely to emerge as a key focus area for businesses.”
    Network Security “Against a backdrop of economic uncertainty, environmental pressures and tighter budgets going into 2009 from 2008, investments in Network and Internet Security will continue. Recent events that unfolded in Mumbai & Bangkok raise focus on not just security and connectivity, but continued access to information and data. In this aspect, ICE (In-Case of Emergency) capabilities, disaster recovery and business continuity will be top of mind with many CIOs. In addition, some organizations will supplement that with identity management and access control to tighten their information security. Consolidation and virtualization will extend to security solutions in an effort to reduce security appliance sprawl and reduce costs in power and cooling in the data centre.”
  • אני רוצה לפתוח בשקף המתאר את השינוי במיקוד של ארגוני IT. זהו שקף שמלווה אותי במצגות כמה שנים. לפני 6-7 שנים דיברנו על חשיבות המיקוד של IT במצויינות תפעולית – מה שנקרא לעזור לארגון TO RUN THE BUSINESS – מדובר היה בחשיבות תפקיד של IT באספקת מידע מדויק, ותחזוקה וזמינות מערכות
    לפני 3 שנים התחלנו לדבר על שינוי בתפיסת ה-IT –IT התחיל לראות את עצמו כספק השירותים לארגון, התחלנו לדבר על הלימת ה-IT ליעדים העסקיים, ועל
    ועתה אנו מדברים על צורך של IT להיות מעורבים בחדשנות הארגונית – בהגדלת יתרון תחרותי של הארגון, הוא לא רק פלטפורמה טכנ לשינוי אלא היוזם של מודלים עסקים חדשים בעזרת מהפכה טכנ' שכבר קורית בחוץ עם טלפונים חכמים וWEB 2
  • Office of the cio trends 2011

    1. 1. STKI Office of the CIO Trends Galit Fein EVP & Senior Analyst Office of the CIO & Mobile Strategies www.galitfein.blogspot.com
    2. 2. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 2 Office of the CIO Agenda Office of the CIO Trends Project & Portfolio Mng PPM Tools Service Desk
    3. 3. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 3 Do not remove source or attribution from any graphic or portion of graphic Operational Excellence “Run the Business” Business Services & Support “Change the Business” Business Competitive Advantage & Innovation “Transform the Business” IT Focus Transformation •Available & accurate info •IT maintenance •HW availability &uptime •Technical support •Align IT to business •Best solution for bus. needs •IT portfolio mng of LOBs demands •Align IT to customers •Business partner •Core business initiator •Transformation initiator Introduction
    4. 4. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 4 Do not remove source or attribution from any graphic or portion of graphic On the desk of CIO New products/services Process improvements/service delivery Technology improvements Growing market share Improving customer satisfaction Managing operational costs 28% 36% 37% 39% 42% 50% 2010 priorities Improve organizational processes Increase org. productivity Reduce operational costs through improved IT efficiency 39% 49% 49% Top 3 ways IT will help the org. during the economic recovery Cloud computing Social media applications Web 2.0 IT Governance Energy efficiency Mobility/mobile devices Virtualization Information security 13% 14% 15% 21% 26% 28% 29% 46% IT priorities for 2010 Source: CDW IT Trend Release Introduction
    5. 5. Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 5 Office of the CIO – Main Theme Office of The CIO Jump on the bandwagon - Real business value is there
    6. 6. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 6 Do not remove source or attribution from any graphic or portion of graphic MEGA OTC Trends 2010  Slight exceed in IT Budget (back to 2008 level)  Demand for IT will gradually expand  Customer-facing & sales-supporting projects will be first on the rise  Need for new projects will return hiring mode into the market Office of the CIO
    7. 7. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 7 Do not remove source or attribution from any graphic or portion of graphic Demand for IT Source: Information Week Office of the CIO
    8. 8. Galit Fein’s work Copyright 2010 @STKI 8 Do not remove source or attribution from any graphic or portion of graphic 2010 New Technology Investments Source: Information Week Analytics Outlook 2010 Survey of 360 business technology professionals Note: Mean average ratings based on a 5-point scale, where 1 is “investment will get cut significantly” & 5 is “investment will increase significantly” OTC Trends
    9. 9. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 9 Do not remove source or attribution from any graphic or portion of graphic OTC Trends – The Good News  After 6 years of talking about OTC it’s actually happening! • Mostly in Financial & Telecom sectors  Financial crisis & budget reduction in 2009 forced better ITG: • Increased focus on IT costs - efficiency increasing • Business oriented CIOs understood the importance of ITG • New regulations requested better transparency  Most ITOs have examined & evaluated their ITG process & tools Office of the CIO
    10. 10. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 10 Do not remove source or attribution from any graphic or portion of graphic OTC Trends – The Bad News  IT is still mostly viewed as a cost center  Too many ITOs can’t calculate or prove that IT actually adds value Need for improvement in all practices (planning, demand, prioritization, resource & risk mng) No formal set of processes in place: • Less than 20% of the organizations have a high commitment to SLAs, EA, PMBOK, ITIL, COBIT, SOX, etc Large gap between what IT managers & business managers think about IT contribution to the business Office of the CIO
    11. 11. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 11 Do not remove source or attribution from any graphic or portion of graphic Office of the CIO More IT managers than BU managers tend to believe IT delivers value Source: Cutter
    12. 12. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 12 Do not remove source or attribution from any graphic or portion of graphic Misalignment Challenges  IT was not regarded as a partner  Technology decisions were made without IT involvement, inc. purchases Lack of transparency Lack of BU commitment  Consistent introduction of unplanned work into an unmonitored IT portfolio  Reactionary vs. strategy based decision making Office of the CIO
    13. 13. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 13 Do not remove source or attribution from any graphic or portion of graphic Establishment of Office of the CIO / Business Relationship Mng  Need for a new department / expanding the existing one  Unlike elsewhere, Israeli OTC / BRM are built under CIO • Business oriented IT managers (mostly IT project managers) • CIOs support & ownership  OTC/ BRM responsibilities:  Methodologies & WF definition, process marketing, IT budget control & mng, PPM, CTO, HR - resource allocation & mng, QA, GRC… Office of the CIO
    14. 14. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 14 Do not remove source or attribution from any graphic or portion of graphic Office of the CIO What is the current status of OTC in your org? Robust & Automatic 17% Expansion 29% Establish ment 54% Source: STKI
    15. 15. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 15 Do not remove source or attribution from any graphic or portion of graphic PMO vs. BRM PMO - Project Mng Office  Project mng processes definition  Support in business referents  Accompany the project implementation  Project Gantt control – milestones  Project risk mng BRM – Business Relationship Mng  Business needs definition  IT/Business alignment  Overall perspective  Value-focused IT spending  Business & technical risks  TCO calculation Office of the CIO
    16. 16. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 16 Do not remove source or attribution from any graphic or portion of graphic Office of the CIO Staffing Ratio  Average size of Israeli OTC department: 3-5 • ~1.5% of IT department (between 0.5% - 4%*) • Compared to ~5-8% in global orgs * in large enterprises, varies according to the maturity of IT Governance in the organization Office of the CIO
    17. 17. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 17 Do not remove source or attribution from any graphic or portion of graphic Essentials to consider in OTC implementation • Marketing of OTC process • CIOs understanding, embracing & championing the process • Executive involvement & active support • Financial & “Osh" departments inclusion - appropriate funding, good ROI, financial goals • Acknowledging the need for funding of resource time & appropriate tools to support the program • Create a real partnership with your PPM vendor or with a ITG consultant Office of the CIO
    18. 18. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 18 Do not remove source or attribution from any graphic or portion of graphic OTC Myths 1. Takes many years until it shows a valid value 2. Can build “on the way” 3. PPM tools are not important 4. Too much visibility is bad for IT 5. ITG consultants can’t understand your business 1. You can see the actual business value after few month only 2. Must be executives’ ownership & dedicated resources 3. ITG automation provides the essential transparency 4. When you are “underground” no one notice your success either 5. Best practices & knowledge utilization Office of the CIO
    19. 19. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 19 Do not remove source or attribution from any graphic or portion of graphic It’s all about right decision making based on single source Collect & inputs requirements Financial Depart Check business objectives & project indicators Approvals Business referent Check project’s content with a budget & capacity Office of the CIO Business Executives Office of the CIO
    20. 20. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 20 Do not remove source or attribution from any graphic or portion of graphic Transparency  When everyone sees the same picture – IT strategic plan based on project’s contribution to the business, without political considerations  Not every IT is ready for such a transparency : • BU can now follow after their requirements’ progress & IT compliance with SLA Office of the CIO
    21. 21. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 21 Do not remove source or attribution from any graphic or portion of graphic Ongoing Activity Report  You can only achieve the real transparency through hours spent per task report  OTC process & benefits marketing with executives’ dedication it’s the only solution for employee resistance Office of the CIO
    22. 22. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 22 Do not remove source or attribution from any graphic or portion of graphic Office of the CIO PPM Framework Source: Cutter
    23. 23. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 23 Do not remove source or attribution from any graphic or portion of graphic Office of the CIO Capex vs. Opex Spending Source: Cutter Regulatory $ Number of projects
    24. 24. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 24 Do not remove source or attribution from any graphic or portion of graphic “What if” analysis If your budget is 1M then your IT portfolio is… If your budget is 3M then your IT portfolio is… You can add your governance polices: • If the risk score is > then X • If the project’s contribution score is < then Y • If the Payback time is >then 2 years • If the ROI is < then 1M 2M 3M 4M Projects’ Size, Risk & Value Office of the CIO
    25. 25. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 25 Do not remove source or attribution from any graphic or portion of graphic Project Monitoring  Commonly used set of metrics (budget, schedule, scope) that does not always reflect the project’s contribution to the business goals or org. success  No post-implementation audits to ensure successful system-use Office of the CIO
    26. 26. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 26 Do not remove source or attribution from any graphic or portion of graphic CIO’s Dashboard Help Desk CIO’s dashboard should pull the real-time data from all organizational systems Source: MSP Office of the CIO
    27. 27. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 27 Do not remove source or attribution from any graphic or portion of graphic OTC as a preparation for IT Chargeback  IT aim to stop acting as unlimited resource: • Difficult to allocate operational budget • Cloud computing model  IT process mapping, transparency, resource mng & dashboards will be used as a platform for IT Chargeback Office of the CIO
    28. 28. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 28 Do not remove source or attribution from any graphic or portion of graphic PPM Tools  About 10 ITOs implemented end-to-end PPM solution (Clarity, MSP)  Successful implementation – started in IT but today across all BU  New PPM player in the Cloud Computing model on Force.com platform  Microsoft launches MS Project 2010 (EA), which promises to be a full PPM solution & probably will bring to another market awakening Office of the CIO
    29. 29. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 29 Do not remove source or attribution from any graphic or portion of graphic PPM on-Demand  There is almost no on-Demand PPM solution acceptance in Israel: • Psychological reason - PPM solution concerns all strategic aspects of org. – financial, budgeting, strategic projects, costs & clients • Technological reason – integration difficulty in SaaS model • Integrators did not offer it to customers Office of the CIO
    30. 30. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 30 Do not remove source or attribution from any graphic or portion of graphic Benefits & Importance of OTC  Greater transparency & communication re what IT is working on for a business build on: • Single (automated) source of truth • Unified methodology  Increased business satisfaction with IT • BU have a strong feeling of involvement & ownership of IT projects • Sense of truth Business-IT partnership • Better business & IT value  IT delivery aligned with customers & business strategy  IT became a core business initiator! Office of the CIO
    31. 31. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 31 Do not remove source or attribution from any graphic or portion of graphic ITG/ PPM- Positioning of the Israeli MarketLocalSupport Market Presence This analysis should be used with its supporting documents Vendors to Watch: CA HP Compuware IBM MSP PS Next Enterprise Worldwide Leader Microsoft New Player Approach Office of the CIO
    32. 32. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 32 Do not remove source or attribution from any graphic or portion of graphic Project Mngt - Positioning of the Israeli Market LocalSupport Market Presence Enterprise Existing Israeli experience in project mng This analysis should be used with its supporting documents Vendors to Watch: Compuware IBM Worldwide Leader Microsoft CA PS Next HP Primavera Office of the CIO MSP
    33. 33. Galit Fein’s work Copyright 2010 @STKI 33 Do not remove source or attribution from any graphic or portion of graphic PPM Tools & Integrators in Israel IntegratorsNew Clients 09/10’Clients CA, ProceedOrange, Teva, Jewish Agency, Bank Hapoalim Ministry of Tourism, Clalit, SanDisk, Leumi Card Clarity (CA) MSP, ONE1Cellcom, Phoenix, Leumit, Justice Department, Clal Bit, Bank Igud, Delek, Ministry of Defense Menora, IAI, Tel-Aviv Municipality, Ayalon-ins CIO Dashboard: Random Logic, IDF, Elbit MSP HP, BDALivePersonMataf, Motorola(Global)PPM (HP) Matrix (Sibam)Jacada (Global), Retalix (Global) Compuware Changepoint (Matrix) IBM-Focal point, RTC (Rational Project Conductor), Rational Insight (IBM) Office of the CIO
    34. 34. Galit Fein’s work Copyright 2010 @STKI 34 Do not remove source or attribution from any graphic or portion of graphic PPM Tools & Integrators in Israel IntegratorsNew Clients 09’Clients Matan, Orantech, Neway, PZ Projects, Proceed, Tefen Orantech: Netafim, ECI, Navy; Matan: Machteshim Agan, Prime Minister, Maccabi PZ Projects: Min. of Foreign Affers, MS PR 2010 - Justice Department Tefen: Clal MS PR 2010 - Amdocs M-system, Leumit, IAI, IAA, Lotem, Bezeq, Mekorot, Tel Aviv Municip, Orbotech, Bank Leumi, Coca-Cola, Nice, Strauss-Elite Matan: Alvarion, IAA, Better Place, Tnuva, Random Logic; Orantech: Ceragon, Logic, AD Gency ,Sol gel , Rocar ,Playtech, Sandisk; KAKAL, MODU, Kodak, RAD; Proceed: Malam EPM (Microsoft) *MS Project 2010 – Launch @ 05/10 Xioma, Signifer, Aman Bid Band Networks, IDE, Veraz, Opgal, Teva Tech Bank Discount, Menora, Teva, Visa Cal, BVR, Nova, Evogene, Leadcom Hazera Genetics PS Next (Xioma) EffectiveX, SalesForce.com NetafimApproach PPM on Force.com (EffectiveX) AvivMercava, IDF, IntelPrimavera (Oracle) Office of the CIO
    35. 35. Your Text hereYour Text here Galit Fein’s work Copyright 2010 @STKI 35 Do not remove source or attribution from any graphic or portion of graphic The End Thank you! Galit Fein Blog: www.galitfein.blogspot.com Twitter: GalitFein

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