Galit Fein Senior Analyst & VP [email_address] STKI Round Tables Insights
List of Round Tables <ul><li>PMO </li></ul><ul><li>Office of the CIO </li></ul><ul><li>IT Professional Services Management...
Future Round Tables <ul><li>Service Desk & ITIL -  22.05.08 </li></ul><ul><li>Office of the CIO -  10.06.08   </li></ul><u...
PMO Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>What is the PMO responsibility? </li></ul></ul><ul><u...
Office of the CIO  Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>OTC best practices </li></ul></ul><ul>...
Office of the CIO  Round Table <ul><li>STKI Insight: </li></ul><ul><ul><li>Methodology  standardization  is the foundation...
IT Professional Services Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>The benefits vs. disadvantages o...
ITIL Service Desk Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>Should enterprises enter ITIL processes...
Web 2.0  Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>Are enterprises mature enough for  Web 2.0?  </l...
… What do you think?  Galit Fein Senior Analyst & VP [email_address]
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Galit Round Table2

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  • Galit Round Table2

    1. 1. Galit Fein Senior Analyst & VP [email_address] STKI Round Tables Insights
    2. 2. List of Round Tables <ul><li>PMO </li></ul><ul><li>Office of the CIO </li></ul><ul><li>IT Professional Services Management </li></ul><ul><li>ITIL Service Desk </li></ul><ul><li>Web 2.0 </li></ul>
    3. 3. Future Round Tables <ul><li>Service Desk & ITIL - 22.05.08 </li></ul><ul><li>Office of the CIO - 10.06.08 </li></ul><ul><li>WEB 2008 - 10.07.08 </li></ul><ul><li>Outsourcing/Manpower strategies - 31.07.08 </li></ul>
    4. 4. PMO Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>What is the PMO responsibility? </li></ul></ul><ul><ul><li>Who is in charge of projects’ profitability examination? </li></ul></ul><ul><ul><li>Should a customer representative be a part of LOB or IT? </li></ul></ul><ul><ul><li>STKI Insight: </li></ul></ul><ul><ul><li>PMO staffing ratio depends on organizational maturity: </li></ul></ul><ul><ul><ul><li>Average support ratio 1:70 – 1:700 (1:200 Median) </li></ul></ul></ul><ul><ul><li>Even though PMO foundation takes around 2-3 years, it has a valid business justification </li></ul></ul>Project Effectiveness IT CFO Business Customer
    5. 5. Office of the CIO Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>OTC best practices </li></ul></ul><ul><ul><li>ERP for IT? ITG solutions maturity </li></ul></ul><ul><li>STKI Insight: </li></ul><ul><li>OTC are currently changing from standard project mngt to ITG processes function: </li></ul><ul><ul><li>Alignment of IT with business strategy </li></ul></ul><ul><ul><li>Monitoring & reassessment </li></ul></ul><ul><ul><li>Available, up-to-date information </li></ul></ul>
    6. 6. Office of the CIO Round Table <ul><li>STKI Insight: </li></ul><ul><ul><li>Methodology standardization is the foundation for organized processes & prioritization </li></ul></ul><ul><ul><li>Budget distribution between LOBs according to their strategic goals </li></ul></ul><ul><ul><li>Planning vs. execution - daily hour report by different kinds of tasks: incidents, maintenance, development </li></ul></ul><ul><ul><li>The majority of organizations are examining ITG tools </li></ul></ul>
    7. 7. IT Professional Services Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>The benefits vs. disadvantages of PS </li></ul></ul><ul><ul><li>PS market trends </li></ul></ul><ul><ul><li>Determining payroll, tariffs, & social conditions </li></ul></ul><ul><li>STKI Insight: </li></ul><ul><ul><li>Employee’s preservation vs. the employee’s sense of belonging & cost savings </li></ul></ul><ul><ul><li>Opposite trends in private versus public sectors </li></ul></ul><ul><ul><li>In-sourcing trend as a management perception </li></ul></ul><ul><ul><li>Demand for professional niche experts (BI, SQL, etc) </li></ul></ul>
    8. 8. ITIL Service Desk Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>Should enterprises enter ITIL processes? </li></ul></ul><ul><ul><li>What are the expected benefits? </li></ul></ul><ul><li>STKI Insight : </li></ul><ul><ul><li>Focus on empowering ITIL processes rather than being ITIL compliant </li></ul></ul><ul><ul><li>Companies which incorporated several ITIL processes reported it successful : </li></ul></ul><ul><ul><ul><li>Identifying self-repeating incidents </li></ul></ul></ul><ul><ul><ul><li>Avoiding direct user access to programmers </li></ul></ul></ul><ul><ul><ul><li>Proactive approach </li></ul></ul></ul>
    9. 9. Web 2.0 Round Table <ul><li>Main issues discussed: </li></ul><ul><ul><li>Are enterprises mature enough for Web 2.0? </li></ul></ul><ul><ul><li>Is there an ROI for Web 2.0 technologies & concepts? </li></ul></ul><ul><ul><li>STKI Insight: </li></ul></ul><ul><ul><li>ITOs beginning to realize that Web 2.0 will differentiate them from competitors: </li></ul></ul><ul><ul><ul><li>Interactive & zipper Web site (Ajax) </li></ul></ul></ul><ul><ul><ul><li>Self-Service </li></ul></ul></ul><ul><ul><li>Web 2.0 concepts ITOs are examining: </li></ul></ul><ul><ul><ul><li>Wikis, RSS, social networks, Mashup </li></ul></ul></ul>
    10. 10. … What do you think? Galit Fein Senior Analyst & VP [email_address]

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