Galit Round Table2
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Galit Round Table2

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Galit Round Table2 Galit Round Table2 Presentation Transcript

  • Galit Fein Senior Analyst & VP [email_address] STKI Round Tables Insights
  • List of Round Tables
    • PMO
    • Office of the CIO
    • IT Professional Services Management
    • ITIL Service Desk
    • Web 2.0
  • Future Round Tables
    • Service Desk & ITIL - 22.05.08
    • Office of the CIO - 10.06.08
    • WEB 2008 - 10.07.08
    • Outsourcing/Manpower strategies - 31.07.08
    View slide
  • PMO Round Table
    • Main issues discussed:
      • What is the PMO responsibility?
      • Who is in charge of projects’ profitability examination?
      • Should a customer representative be a part of LOB or IT?
      • STKI Insight:
      • PMO staffing ratio depends on organizational maturity:
        • Average support ratio 1:70 – 1:700 (1:200 Median)
      • Even though PMO foundation takes around 2-3 years, it has a valid business justification
    Project Effectiveness IT CFO Business Customer View slide
  • Office of the CIO Round Table
    • Main issues discussed:
      • OTC best practices
      • ERP for IT? ITG solutions maturity
    • STKI Insight:
    • OTC are currently changing from standard project mngt to ITG processes function:
      • Alignment of IT with business strategy
      • Monitoring & reassessment
      • Available, up-to-date information
  • Office of the CIO Round Table
    • STKI Insight:
      • Methodology standardization is the foundation for organized processes & prioritization
      • Budget distribution between LOBs according to their strategic goals
      • Planning vs. execution - daily hour report by different kinds of tasks: incidents, maintenance, development
      • The majority of organizations are examining ITG tools
  • IT Professional Services Round Table
    • Main issues discussed:
      • The benefits vs. disadvantages of PS
      • PS market trends
      • Determining payroll, tariffs, & social conditions
    • STKI Insight:
      • Employee’s preservation vs. the employee’s sense of belonging & cost savings
      • Opposite trends in private versus public sectors
      • In-sourcing trend as a management perception
      • Demand for professional niche experts (BI, SQL, etc)
  • ITIL Service Desk Round Table
    • Main issues discussed:
      • Should enterprises enter ITIL processes?
      • What are the expected benefits?
    • STKI Insight :
      • Focus on empowering ITIL processes rather than being ITIL compliant
      • Companies which incorporated several ITIL processes reported it successful :
        • Identifying self-repeating incidents
        • Avoiding direct user access to programmers
        • Proactive approach
  • Web 2.0 Round Table
    • Main issues discussed:
      • Are enterprises mature enough for Web 2.0?
      • Is there an ROI for Web 2.0 technologies & concepts?
      • STKI Insight:
      • ITOs beginning to realize that Web 2.0 will differentiate them from competitors:
        • Interactive & zipper Web site (Ajax)
        • Self-Service
      • Web 2.0 concepts ITOs are examining:
        • Wikis, RSS, social networks, Mashup
  • … What do you think? Galit Fein Senior Analyst & VP [email_address]