Galit Office of the CIO trends 2009


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המגמות הבולטות בעולם Office of the CIO. במצגת ניתן לראות את הבשלות של כלים טכנולוגיים בתחום ניהול IT, וקיטלוגם לפי סעיפים תקציביים שונים, כגון: הוצאה למען רגולציה, הוצאת בתחום של IT commodity - דברים הכרחיים, הוצאות להורדת עלויות והשקעות IT למען הגדלת הכנסות של הביזנס. צורה נוספת לראות את התפלגות תקציבי ה-IT הינה לפי הוצאות discretionary - הוצאה שחייבת להיעשות, דברים שכבר התחייבנו או חייבים לשלם: תחזוקות חומרה ותוכנה, רישיונות, עלות כ"א IT, פרויקטים רגולטורים ועוד לעומת הוצאות non-discretionary: הוצאות הניתנות להחלטות מושכלת, אופציאונאלית - שדרוג מערכות, פרויקטים אסטרטגיים, Professional Services, פרוקטי IT במודל "שלם לפי צריכה" ועוד. המסר העיקרי של מצגת היה להתחיל ולנסות להבין כמה כסף אנו משלמים בתחילת השנה להוצאות הכרחיות אלה (~60% בממוצע) ואיך ניתן לצמצם הוצאות מסוג זה ולהתחיל להעביר אותם להוצאות non-discretionary

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Galit Office of the CIO trends 2009

  1. 1. Office of the CIO Scenarios 2009 Galit Fein VP & Senior Analyst Office of the CIO Strategies
  2. 2. My Topics
  3. 3. All will be covered in STKI Summit 2009
  4. 4. Presentation Agenda 1 2 Technologies Maturity Model 2009 3 Technologies categorization Major changes in Office of the CIO 4 5 Considering alternative sourcing models What are the most important OTC areas for 2009?
  5. 5. Technologies Maturity Model 2009 Investment to make money Cut costs, Increase productivity Investment for regulations Commodity IT Services Using Implementing Looking Web 2.0 SOX for IT Business Value Market Maturity Pure Business Project IT Project Size of figure = complexity/ cost of project Help Desk PPM Asset mngt Project mngt Office of the CIO Demand mng Resource mng Mobile for CEM Mobile 4 internal needs
  6. 6. Technologies Categorization 2009 Investment to make money Investment to cut costs & Increase productivity Investment for regulations Commodity IT Services Core & Operations Optional Enhancements Business Value Value Growth Transform Non-Discretionally Needed Enhancements Low Risk High Risk Increase Revenues Reduce Cost Expenses SOX for IT Web 2.0 Service Desk Project Mngt Asset Mngt PPM Mobile 4 CEM Demand mng Office of the CIO Mobile 4 inter. needs Discretionally
  7. 7. Changes in Office of the CIO <ul><li>Reduced IT spend: </li></ul><ul><ul><li>Move from Capex/Opex to cash flow mngt </li></ul></ul><ul><ul><li>Move from non discretionary to discretionary </li></ul></ul><ul><li>Maintenance mode: </li></ul><ul><ul><li>Less new project/technology </li></ul></ul><ul><ul><li>Extracting value from existing investments </li></ul></ul>Need for new consumption & delivery models Need to better IT portfolio mngt
  8. 8. Taking Advantage of a Downturn <ul><li>Financial crisis has increased the attention to the management of IT costs - cash flow is the KING </li></ul><ul><li>IT can’t afford bad decisions </li></ul><ul><li>Better prioritization, LOB cooperation, & resource allocation increase IT capacity </li></ul><ul><li>Increased focus on Project & Portfolio Mngt (PPM) </li></ul><ul><li>Contract renegotiations </li></ul>IT Business Communication Management Measurement Source: STKI 2005
  9. 9.   Software Licensing <ul><li>Stop constant, unnecessary upgrades </li></ul><ul><li>Cut maintenance contracts on mature or non-critical SW. Take the risk & lower cost. </li></ul><ul><li>Cut back on SW proliferation - use these times to create fewer, stronger standards & rationalize licenses. </li></ul><ul><li>Re-negotiate perpetual licenses, if needed (although some have better value than new contracts). </li></ul>
  10. 10. From Business Burden… IT Non-discretionary spend <ul><li>SW & HW maintenance </li></ul><ul><li>PS (Annual contracts) </li></ul><ul><li>Annual app maintenance </li></ul><ul><li>fees (% of license) </li></ul><ul><li>“ Must” projects: </li></ul><ul><ul><li>end of life </li></ul></ul><ul><ul><li>upgrades 4 needed performance </li></ul></ul><ul><ul><li>operational BI </li></ul></ul><ul><ul><li>changes to existing apps </li></ul></ul>
  11. 11. From Black Box to Transparent IT IT Open the BOX Benefits <ul><li>Better decision making </li></ul><ul><li>IT alignment with </li></ul><ul><li>business strategy </li></ul><ul><li>Better understanding of </li></ul><ul><li>IT costs </li></ul><ul><li>Restrains demand </li></ul><ul><li>Overspend prevention </li></ul><ul><li>Updated projects’ status </li></ul>
  12. 12. Portfolio Evolution Matrix Business prioritization/ Business alignment NPV 1 2 3 4 5 1 2 3 4 5 The size of each bubble is proportional to risk/ IT complexity The preferred project Projects’ Size, Risk & Value
  13. 13. Non-Discretionary vs. Discretionary What % of you total budget is devoted to Non-discretionary items – infra, support & maintenance or Discretionary items - new capabilities? Source: CIO magazine &quot;the State of the CIO&quot; online survey 2008
  14. 14. From Non-Discretionary to Discretionary Too often, cuts made only in discretionary IT spending
  15. 15. Driving Innovation By transforming the % of IT spending consumed by Non-discretionary … Source: HP
  16. 16. What is Cloud Computing? <ul><li>IT resources virtual assemble </li></ul><ul><li>Multi-tenancy </li></ul><ul><li>Real-time on-demand computing </li></ul><ul><li>Pay-per-use or subscription model </li></ul>Cloud Computing Client / Server & App Server Platforms Mainframe Platforms
  17. 17. App.(Supplier portal 1 ) Application (CRM 1 ) Data Center Virtualized Data Center “ Rent“ app. tier “ Rent” Customized app. “ Rent” Tenancy agreement ASP SaaS Cloud SW Company X Company Y Company Z Customized View 1 Customized View 2 Customized View 3 Company X Company Y Company Z Customized application Platform Infrastructure
  18. 18. Alternative sourcing model <ul><li>Automated Upgrades </li></ul><ul><li>Continuous Innovation </li></ul><ul><li>Better Usability/ Faster Over Time </li></ul><ul><li>More Secure Over Time </li></ul>
  19. 19. Types of Cloud Services <ul><li>Servers / Storage / Networks </li></ul>desktop apps (word & spreadsheet) via the Internet Multi tenancy/Platform-Centric/ User controls the data Write your own application IAAS Infrastructure as a Service PAAS Platform as a Service Desktop as a Service Cloud SW
  20. 20. Cloud Computing Examples Docs & spreadsheets IAAS Infrastructure as a Service PAAS Platform as a Service Desktop as a Service SAAS Software as a Service
  21. 21. Why is it Cheaper? Economy of scale! Google server farm WalMart products
  22. 22. Pricing
  23. 23. Most important OTC areas for 2009 <ul><li>PPM – Project & Portfolio mngt </li></ul><ul><li>IT Asset management </li></ul><ul><li>GRC – Governance, Risk and Compliance </li></ul><ul><li>Sourcing strategies </li></ul>
  24. 24. My Blog
  25. 25. Thank You ! Galit Fein VP & Senior Analyst All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74