Accenture Traditional Shared Services are Evolving – Integrated Business Services - Feb 2013 Interview
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Accenture Traditional Shared Services are Evolving – Integrated Business Services - Feb 2013 Interview

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Traditional Shared Services are Evolving – Integrated Business Services - Feb 2013 Interview

Traditional Shared Services are Evolving – Integrated Business Services - Feb 2013 Interview

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    Accenture Traditional Shared Services are Evolving – Integrated Business Services - Feb 2013 Interview Accenture Traditional Shared Services are Evolving – Integrated Business Services - Feb 2013 Interview Document Transcript

    • Traditional Shared Services are Evolving– Integrated Business Services
    • Paul Jeruchimowitz, Second, integrated business services Second is service value. Integrated organizations include a high degree of business services organizations deliverAccenture Management value add services like analytics, customer outcome focus services that are nowConsulting or consumer insight, commercial business closer to the product or service, closer services, demand and production planning, to the customer, drive enterpriseHello. My name is Paul Jeruchimowitz, and other services that not only support transformation, and contribute toand I am a senior executive in Accenture’s the business but enable it. innovation. As the owner of much ofIntegrated Business Services practice. the company data, leading integrated Looking deeper into analytics, for example, business services organizations areHow would you define integrated business services organizations providing insight and predictive analytics.integrated business services? have moved from standard reporting to standard analysis, and from historic Third is global flexibility and sourcingIntegrated business services is an analytics to predictive analytics. agility. Integrated business servicesindependent services business on par organizations leverage the global footprintwith the operating units, led by a single of the enterprise and that of strategicC-level leader, responsible for all business How are the services partners to deliver services in an effectivesupport services back to the operating delivered? and efficient manner.units, whereby integrated business Integrated business services organizationsservices is focused on end-to-end process Fourth, process excellence. Integrated face conflicting demand for marketoptimization and business transformation, business services oversee globally standard, competitive simplified and globallywhile the operating units focus on core end-to-end processes and systems standard services on the one hand, withbusiness such as manufacturing and sales led by a global process owner to drive some degree of market intimacy andof products and services. standardization and optimization. required customizations on the other. To address this demand, leading organizationsIntegrated business services also creates And fifth, service excellence. Integrated managing network of service deliverystrategic partnerships and leverage business services enable a simplified locations and strategic partnershipsthe global footprint of the combined user experience, shifting the ownership ranging from a global transaction hub toorganizations to deliver services in the most to resolve business support issues maximize economies of scale, global talentefficient and effective manner. to a one-stop integrated business and process standardization when possible. instead of leaving the operating unitsWhich services can be Regional centers of excellence for to navigate a complex organization.operated through an specialized services or services that requireintegrated business service specialized language, statutory or tax What is the difference requirements, and local delivery whenmodel? proximity to the business is required but between a shared servicesConsistent with previous generations business services controls and compliance approach and integrated are beneficial. business services?of shared services operating models, allnon-core services can be operated in a Integrated business services is notbusiness services model. There are two key What are the key revolutionary. It’s rather an evolution ofevolutionary changes in leading integrated characteristics of integrated the shared services model. Some examplesbusiness services organizations. of where integrated business services business services? organizations have gone further include aFirst, the business services organization There are five common characteristics focus on business process transformationowns the entirety of the service from of integrated business services. First is with IT and strategic partnerships asstrategy setting for how the service is strategic elevation. Integrated business an enabler. Accountability to shapedelivered, innovation, decision support and services organizations are independent and transform end-to-end processesanalytics, as well as transaction processing. businesses with a C-level leader on par with from one end to the other, regardless ofEnd-to-end process ownership with the operating unit leadership. The benefit where the service is performed and byoversight from the global process owner is to create a services business that can whom, whether it be a captive serviceenables business services to be a driver of strategically partner with the operating or one that’s provided by the strategicenterprise-wide transformation. units to support their growth objectives. partners. And convert it to a set of services that can be easily understood and consumed by internal clients.
    • And finally, a shift of focus to services thatenable the enterprise and not just supportit, to help the operating units achievebetter results.What are the benefits ofintegrated business services?Organizations pursue integrated businessservices to become more competitive anddrive growth, to enhance effectiveness,efficiency, and insight of all businessprocesses in their organization. Toincrease global scale and reach and tomeet and exceed client expectationsby enhancing strategic partnerships,focusing on business outcomes andsimplifying the client experience.Other benefits include enhanced focusfor integrated business services andthe operating units, enhanced andindependent insight and analytics,improved commercial discipline and ascalable platform for growth, expeditingmerger and acquisition integration andemerging market entry and expansion.Which organizations shouldconsider integrated businessservices?The five common characteristicspreviously mentioned are relevant forall organizations, but the emphasis maydiffer. For example, some organizationsmay place a greater emphasis on serviceand process excellence than globalflexibility and sourcing agility. Furthermore,organizations that currently deliver via afunctional delivery model are likely creatingcomplexity and communicating a setof functional activities and not a set ofcustomer focus service offerings.Organizations that currently operate multi-function shared services organizations andare looking for the next generation or thosethat are looking to leap frog to a leadershipposition are contemplating how to applyintegrated business services concepts totheir organizations.
    • About Accenture Stay ConnectedAccenture is a global managementconsulting, technology services and Join Us Facebookoutsourcing company, with more than http://www.facebook.com/246,000 people serving clients in more accenturemanagementconsultingthan 120 countries. Combining unparalleledexperience, comprehensive capabilities Follow Usacross all industries and business functions, Twitterand extensive research on the world’s http://twitter.com/accenture_fepmost successful companies, Accenturecollaborates with clients to help them Watch Us YouTubebecome high-performance businesses and http://www.youtube.com/governments. The company generated net accenturerevenues of US$25.5 billion for the fiscalyear ended Aug. 31, 2011. Its home page is Connect With Uswww.accenture.com. LinkedIn http://www.linkedin.com/company/ accentureAbout Accenture ManagementConsulting, Finance &Enterprise PerformanceAccenture is a leading provider ofmanagement consulting services worldwide.Drawing on the extensive experience of its16,000 management consultants globally,Accenture Management Consulting workswith companies and governments toachieve high performance by combiningbroad and deep industry knowledgewith functional capabilities to provideservices in Strategy, Analytics, CustomerRelationship Management, Finance &Enterprise Performance, Operations, RiskManagement, Sustainability, and Talent& Organization. Accenture Finance &Enterprise Performance consulting serviceshelp finance organizations maximize thevalue they create for their enterprises.For more information please visit us atwww.accenture.com/fep.Copyright © 2012 AccentureAll rights reserved.Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture. 12-1526_030 / 11-5273