Accenture - The New energy consumer handbook 2013 - June 2013
A new, more dynamic energy marketplace continues to take shape, driven by shifting consumer preferences and accelerating market disruptions.
The changes under way present a series of opportunities and challenges that require providers to relentlessly focus on establishing simplified organizations that are more agile and change capable. Within this environment, providers require a range of new core competencies that will create a foundation for success regardless of how the marketplace evolves.
Building on Accenture's New Energy Consumer research program, The New Energy Consumer Handbook is a comprehensive guide to the changes occurring in the utilities industry and strategies for long-term success.
Consumer, technology and regulatory changesare creating an increasingly complex energy ecosystem—one that is testing utilities’ ability to evolve. Energy providers will continue feeling the effects of critical trends in product innovation, shifting interaction paradigms, innovative partnerships and the changing role of data in consumers’ daily lives. Successful providers will
focus on establishing new competencies while perfecting the operational basics that enable high performance.